Matthew Corwin | Page 3

They did a great job and made the process very easy. I will always buy my Jeeps there! I will always buy my Jeeps there! More

by CC0 Verified Customer Verified Customer

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The experience was great. Great service from great people. They were very informative and kept me in the loop on my vehicle. Great service from great people. They were very informative and kept me in the loop on my vehicle. More

by ollie1786 Verified Customer Verified Customer

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From the sales staff to finance, everyone went out of their way to make sure I had a great experience. Nice job their way to make sure I had a great experience. Nice job More

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The staff was very friendly & personable. Matthew Corwin in sales was a joy to work with. He has a great sense of humor and looks for your interests. And James in finance was just as perso Matthew Corwin in sales was a joy to work with. He has a great sense of humor and looks for your interests. And James in finance was just as personable and good sense of humor. They knew their craft well. DaniaI(?) that went on a test drive with me was a hoot! came from Tennessee to get the car I wanted. More

by steve.babcock.501 Verified Customer Verified Customer

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Buying a used car at Gastonia Chrysler Dodge was a low hassle process, from helpful assistance online, to in store service from Matthew, my salesman, and later signing papers with the finance manager. Mat hassle process, from helpful assistance online, to in store service from Matthew, my salesman, and later signing papers with the finance manager. Matthew specifically was patient and straightforward with me, answered all my questions, and made no overt attempts to pressure me while I was considering my options and making a decision. More

by bncwads Verified Customer Verified Customer

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Sales Associate was very personable and informative. However the vehicle wasn’t as clean as I would have liked it, dirt on the bumpers, glue on the hood. However the vehicle wasn’t as clean as I would have liked it, dirt on the bumpers, glue on the hood. More

by libbybug8 Verified Customer Verified Customer

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They were professional, courteous and did not pressure me in any way to buy my car. in any way to buy my car. More

by JLFISH.EAS Verified Customer Verified Customer

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Very unhappy with my post sale service. I bought a 2016 Ford Explorer w/ 74k miles from here. The car was looking good but I very quickly started having issues after driving for A DAY! First the battery di Ford Explorer w/ 74k miles from here. The car was looking good but I very quickly started having issues after driving for A DAY! First the battery died while I was at work, then I noticed my second key didn’t work, also the cig lighter on the first row didn’t work either, and last but not least my rear passenger door wouldn’t open using the buttons only manually by pulling the lock up. So I called and asked for a few minor touch ups. 1. Car battery 2. Key fob battery. 3. Fuse for cig lighter. 4. Fix lock on the rear door. Before you think to yourself these things are no big deal. Consider they have a very high dealer fee of $899 <- highest I’ve seen at 6 different dealerships I’ve visited this week. These are also all things that should have been fixed before selling the vehicle. So when I called and got nothing but attitude and rudeness, when I called them very calmly with these issues, I was completely taken aback. First the Manager over the internet dept took the call and basically told me he wasn’t doing all of that and then when I asked him for the return policy he COMPLETELY avoided the question. Then after I asked again he said their is none 🤨. Immediately followed by him transferring my call with no warning. To me that is super rude and just as bad as hanging up on me. I was furious but I held my composure. Then I talked to another manager who I had to re-explain the entire situation to which is annoying but I did it any way. He said he would not agree to do anything until he checked with his service dept. Understandable, the issue I had with him is not with what he said but with how he said it. The guy had a tone in his voice as if I was lying or trying to get over on him. He was overly defensive no absolutely no reason I was not being combative at all. I also asked him the return policy and got no answer. So my only question at this point is what the heck is the return policy of this place?? Overall TERRIBLE experience will never buy another car from here. Won’t service here. So glad you guys don’t want to be bothered by me because the feeling is totally mutual. - Feeling Disgusted More

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We purchased a Renegade Limited from Matt -- a fun guy and very helpful with the whole process and walking us through all the technology. Gastonia has plenty of inventory. and very helpful with the whole process and walking us through all the technology. Gastonia has plenty of inventory. More

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I had a very troubling experience with Gastonia Chrysler Dodge Jeep Ram. I drove to this dealership over a hour from my home because of the inventory that was on the lot. Contacted the dealership before I d Dodge Jeep Ram. I drove to this dealership over a hour from my home because of the inventory that was on the lot. Contacted the dealership before I drove and was transferred a sales rep. This rep. was courteous and professional on the phone and confirmed the inventory was on the lot. When I arrived the rep. was quick to meet and ask questions about the vehicle I was interested in. We test drove it and then asked for the rep. to run some numbers for purchasing the vehicle. When I advised him that we were not interested in using the dealership to finance the vehicle his attitude completely changed and seemed to not want to help me as much any more. When I received a buyers order the math was incorrect and an additional cost of almost $1000 was added for a service that was not advised to me by the rep. The rep. did not want to give me information on the service and became what I thought was very disrespectful to me. I had intentions on purchasing the vehicle but this experience changed my mind and I left the dealership. When I arrived home I emailed the president, general manager, three sales managers, and the sales rep. with my concerns about the visit. I immediately received an email advising the president and general manager could not receive emails and I didn't get a reply after approx. a week from any of the sales managers. When I called the dealership to get the extension to the presidents or general managers phone they were not in the dealerships directory. Very disappointed in visit and treatment I received from this dealership. More

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