Matthew D

The staff at the dealership is awesome. They were very patient and understanding about my concerns with my purchase. Matt was great and very transparent in the negotiation, and Chuck the GM They were very patient and understanding about my concerns with my purchase. Matt was great and very transparent in the negotiation, and Chuck the GM is awesome. (I'm not just saying that because he is a Jarhead). Kelvin was extremely professional, and I never felt any pressure to make a purchase. Shane is a great guy. He has a ton of experience with detailing, and made sure my vehicle was never out of his sight throughout the purchase process including my trade. All of the guys there are enthusiasts, and are willing to go above and beyond to help their customers. Word of caution though. The new finance lady is learning. Make sure you read over all paperwork, and go through them with a fine tooth comb. A mistake was made that would have cost a ton of money. Overall she was ok to deal with. More

by Miguel R. Verified Customer Verified Customer

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The dealership is welcoming and Scott and Matt were exceptional! I enjoyed my experience, and in fact decided to buy 2 cars. The only detractor was the delays from the financial/checkout side. My paper exceptional! I enjoyed my experience, and in fact decided to buy 2 cars. The only detractor was the delays from the financial/checkout side. My paperwork was processed incorrectly, had the wrong name on the title resulting in further delays. This added an extra hour to my visit. Aside from that, the overall experience was quite good. I highly recommend this dealership! We may get a 3rd vehicle! More

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Scott was a pleasure to work with! Very friendly and knowledgeable staff. Would recommend to anyone looking for a Volkswagen! Very friendly and knowledgeable staff. Would recommend to anyone looking for a Volkswagen! More

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Working with Scott Pantin was great, love my 2026 VW Tiquan SUV SEL. Thanks Scott! Tiquan SUV SEL. Thanks Scott! More

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Alec did an excellent job and was knowledgeable and professional. It was a great experience overall and I really liked working with O'Steen VW. professional. It was a great experience overall and I really liked working with O'Steen VW. More

by jdowning4 Verified Customer Verified Customer

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My experience with O’Steen Volkswagen was amazing! !! This is my 3rd car from them and each time has been great! I would like to thank Scott, Jacob, and Matt for their professionalism and customer se !! This is my 3rd car from them and each time has been great! I would like to thank Scott, Jacob, and Matt for their professionalism and customer service. Scott you were so kind and helpful, I will definitely be sending recommendations your way. Matt and Jacob thank you for your patience and working with me on the numbers! We are customers for life. O’Steen VW made buying a car stress free and easy. Thank you all. Etan and Melissa More

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As a first time car buyer this was a huge experience for me and O’Steen and its sales team were there for me every step of the way! Scott was my main point of contact and did amazing with explaining things me and O’Steen and its sales team were there for me every step of the way! Scott was my main point of contact and did amazing with explaining things to me and going above and beyond to meet our needs! More

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Best car buying experience I have ever had, no pressure, no unwanted dealer options or surprises in the finance office. The whole team/staff was professional, friendly and knowledgeable about the vehicle be no unwanted dealer options or surprises in the finance office. The whole team/staff was professional, friendly and knowledgeable about the vehicle being purchased. Would definitely recommend buying a car from O’Steen Volkswagen. More

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The team was helpful in finding us the right vehicle, and were open and transparent as we worked through inspections which made it very easy to decide on closing the deal. were open and transparent as we worked through inspections which made it very easy to decide on closing the deal. More

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I have worked in Car brand for more 10 years and have never came across a messed up dealer like this. They were super slow and got the requested car wrong, to add it up they orchestrated a story to justi never came across a messed up dealer like this. They were super slow and got the requested car wrong, to add it up they orchestrated a story to justify it. The experience of buy a new car went down to disappointment and they had no worry. Would request not to visit this dealership. I picked up Volkswagen from another dealership in Jacksonville and it two typically a day for them to support me. Here they worked on it for whole week and messed it up. Humble request, do not visit this dealer. More

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