Matthew Fuchs

Castle service is always a pleasure to visit. Large waiting room, clean, great amenities, friendly staff. They always wash my car without having to ask. Most importantly they have trustworthy s Large waiting room, clean, great amenities, friendly staff. They always wash my car without having to ask. Most importantly they have trustworthy staff. More

Print

My experience with the service center at Castle Buick was terrible. I will never trust them again with a vehicle, not even for something as simple as an oil change. Despite the fact that my vehicle was under terrible. I will never trust them again with a vehicle, not even for something as simple as an oil change. Despite the fact that my vehicle was under warranty, Matt Fuchs made every possible attempt to get me to authorize work that would cost me thousands of dollars. The warranty company even got fed up with Castle Buick and went as far as to email me a list of reputable nearby repair shops and recommended I take my vehicle to one of them. I drove my vehicle into the service center because I had a warning light appear regarding my transmission. After several days of back and forth with the warranty company, Matt Fuchs, the service center rep assigned to my vehicle, told me that the warranty company would be covering only a portion of the repairs and that I would need to pay nearly $4k out of pocket. He even tried to get me to pay for the labor costs associated with the vehicle diagnostic that the warrantly company insisted on because the service center was unable to clearly identify the problem. When I called the warranty company myself they shared that they were covering the full cost of the labor and parts and that those costs get included on the final invoice from the service center and are not paid in advance. I had heard enough and when I stated that I was taking my vehicle to another shop I was told that it wouldn't start because my battery would not charge. My battery was just over a year old, and had nothing to do with the issue I brought the car in for. The warranty company even got fed up with Castle Buick and went as far as to email me a list of reputable nearby repair shops and recommended I take my vehicle to one of them. After taking my vehicle to a new repair shop, I learned that Castle Buick switched out my battery and replaced it with a dead one. The new repair shop was also baffled because they stated that it seemed as if someone broke one of the components of my transmission in half and that it would have been impossible for me to drive the vehicle in that condition. The only logical conclusion to draw is that the service center caused the damage that rendered my vehicle undriveable, and then switched my battery to cover the fact that it could no longer be driven. After 11 days of stress and pressure by Castle Buick, I had to have my vehicle towed to another shop. Within 3 days, the warranty company approved the work and within 7 days the repairs were completed with no hassle. My out of pocket costs were minimal and mostly due to the fact that I had to purchase a new battery after Castle Buick stole my previous one. Not only will I never do any future business with Castle Buick, but my family and I may never purchase another GMC, Buick, or Cadilllac vehicle again after being long time customers of the brands. More

Print

Customer service I received was straight trash. I took my 2023 Buick Encore into service in May for the engine light being on. I was told that day, the water pump needs to be replaced but it was ou I took my 2023 Buick Encore into service in May for the engine light being on. I was told that day, the water pump needs to be replaced but it was out of stock. Matt, my service advisor stated he would keep me updated and relayed to me that I would still be able to drive my car while I wait for the part. Even though, knowing there was an alert message of 'over heating engine.' He knew I was worried; told him I have kids. Still, I was advised that this car was able to be driven. Here we are a month later, with no updates from Matt regarding this part. No courtesy call to let me know this part was actually on back order. I was told by Liz. (who was very helpful through this whole ordeal). My car had now stopped while I was driving down Cermak, in traffic with my kids because of this overheating issue. Spoke with Liz twice regarding my concerns and pleading to when I can get my car fixed. David Evariz, service manager, was supposed to return my call, twice. The first day, I was told he was too busy, the second day, they had Matt call me. David - as a manager, should be more empathic to customers concerns and give a courtesy call. He is showing no accountability nor emotional intelligence. I also did not receive an apology from Matt. He shown to not care when I came in on my break, to finally get a rental for this issue. Again, service here at this location is sad. Hopefully, if my warranty allows it, I will be taking all my service needs elsewhere. More

Print

I didn’t believe in dealerships in the past. But Matt in service, has convinced me to continue to take my truck to Castle Buick. But Matt in service, has convinced me to continue to take my truck to Castle Buick. More

Print

I purchase my second car at this dealership and always has been a great experience. has been a great experience. More

Print

Great service. Excellent communication and efficiency. Always a friendly environment. Matt & AJ are both great service advisors and they explain any service needs t Excellent communication and efficiency. Always a friendly environment. Matt & AJ are both great service advisors and they explain any service needs thoroughly so I can make an educated decision. Would highly recommend coming here! More

Print