Matthew Long

Terrible in every way possible. I would go anywhere else but here . Worst place I've ever done 'business 'with. I would go anywhere else but here . Worst place I've ever done 'business 'with. More

by SARAHMW0115 Verified Customer Verified Customer

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We had a great experience buying our first vehicle at the dealer ship. Everything was explained well and all of our questions were answered in a very professional and respectful manner. dealer ship. Everything was explained well and all of our questions were answered in a very professional and respectful manner. More

by jemabb Verified Customer Verified Customer

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Worst service advisor On his phone d doesn’t acknowledge customer who have appointment or not that come in. I will never come to this service or for purchase of vehicle here even tho I had purc acknowledge customer who have appointment or not that come in. I will never come to this service or for purchase of vehicle here even tho I had purchased bronco previously from here. Worst customer service. More

by Raptor Verified Customer Verified Customer

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I had a 10AM appointment on 7/31, which was the earliest appointment I could get when I called on 7/21 with a brake problem which was due to a recall. When I arrived at 10AM I waited over 2 hours and was to appointment I could get when I called on 7/21 with a brake problem which was due to a recall. When I arrived at 10AM I waited over 2 hours and was told this was not an appointment but put me in a que?? At that point I asked the service manager what kind of poor quality service Latham ford provides, at which point he and a tech checked my truck but found no problem with the brakes. I have since received a recall letter. This problem resulted in me scraping a guardrail to avoid rearending another car causing $5700 which I expect Ford to pay for. More

by BBEBERWYCK Verified Customer Verified Customer

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I do find Ford of Latham a great dealership with excellent service and staff. I give it 5 stars excellent service and staff. I give it 5 stars More

by LRAIDERONE Verified Customer Verified Customer

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Would not have anything to do with this dealership, they do not go to bat for you when there is a big problem and your warranty is 2 (two) days expired. Any other dealership would have back dated the servic do not go to bat for you when there is a big problem and your warranty is 2 (two) days expired. Any other dealership would have back dated the service date or fought with Ford to have it covered. More

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Calls not returned. Had to physically go to the dealership. Dropped car off at 7;45am no update at 3pm had to call for update. Service manager not helpful at all. Sta Had to physically go to the dealership. Dropped car off at 7;45am no update at 3pm had to call for update. Service manager not helpful at all. Stated he was "new". Told me my car had a "catastrophic" issue. Was told to get it in ASAP. Called three times for apt and never received A call back. Was told not to drive the automobile until it was looked at, but I was unable to make an appointment because I did not receive a call back. This is the worst customer service I've experienced. More

by JTCOTUGNO Verified Customer Verified Customer

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I was told my service charge would be $259, but it was $412 plus. I was also told it would be about an hour for the service to be done; it took 2 1/2 hours. I am a diebtic and experienced low blood gl $412 plus. I was also told it would be about an hour for the service to be done; it took 2 1/2 hours. I am a diebtic and experienced low blood glucose conditions which can be very dangerous if not corrected in time. I mentioned that to your payments person and she became argumentative and difficult to deal with. I told her several times to just finish the paperwork so I could leave as soon as possible to take my medications and correct my medical conditions. She did not listen and took her sweet xxx time to finish matters. I have been getting vehicles and maintenance thereof for more than 38 years ar Latham Ford. I have never been treated as poorly or as disrespectfully as my encounter yesterday. I have no desire or intention of returning to your facility again. I personally know Kara DePaula and will go there for future needs. More

by AUCLAIRMOM Verified Customer Verified Customer

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Awesome Crew! I was able to accomplish all of my goals in a timely manner. I was able to accomplish all of my goals in a timely manner. More

by VERGENNES Verified Customer Verified Customer

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Dealership was new and modern but an oil change and inspection took almost 2 hours with no other people waiting in the waiting room inspection took almost 2 hours with no other people waiting in the waiting room More

by 314NISCHO Verified Customer Verified Customer

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