Ronald Draves
Ronald Draves at Ford of Latham

Ronald Draves

Service Manager

Ford of Latham

637 Columbia St.
Latham, NY 12110

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4.2
131 Reviews
4.2

131 Reviews

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131 Reviews of Ronald Draves

September 08, 2026

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Terrible in every way possible. I would go anywhere else but here . Worst place I've ever done 'business 'with. More

by SARAHMW0115
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Recommend Dealer
No

September 06, 2026

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Went for an oil change and the same day my car's front end started the make noises and started to shake. and the inspection video they sent, was next day I received. There are few recalls had to be done . More

by gilani106
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Recommend Dealer
No

August 26, 2026

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Service was fast and friendly. Everything went well. I was very satisfied with the technician. More

by MITSAKAS.M
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Recommend Dealer
Yes
Aug 26, 2026

Ford of Latham responded

We’re glad the service on your Subaru WRX was efficient and welcoming. Knowing you were satisfied with our technician and that everything went smoothly means a lot to our team.

August 10, 2026

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Paid and waited for annual ny state inspection and never put new sticker on vehicle More

by BALDBARTS
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Recommend Dealer
No
Aug 13, 2026

Ford of Latham responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 07, 2026

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I appreciate the ease of making the appointment, the service staff was pleasant and professional, informative on the pricing. I felt the pricing was about 20% higher than I expected. The vehicle ser More

by MACKESEYS
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Recommend Dealer
Yes
Aug 07, 2026

Ford of Latham responded

Efficient scheduling and clear communication are at the heart of our service approach. Hearing you found our staff professional and well-informed on pricing means a lot to our service department. We appreciate your honest feedback on pricing and are glad the service on your Ford Escape was completed promptly.

August 02, 2026

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Clean, efficient, well organized, friendly customer service. Appreciated the text updates and video of inspection. More

by JEFFBEEDLE
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Recommend Dealer
Yes
Aug 02, 2026

Ford of Latham responded

It’s wonderful to hear our service area felt clean, efficient, and well organized during your Ford maintenance. We’re glad the text updates and inspection video kept you informed every step of the way. Ronald and the team thank you for trusting us with your Ford.

July 25, 2026

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Great customer service and people in general Good work being done within ford of Latham More

by dtwalters5
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Recommend Dealer
Yes
Jul 25, 2026

Ford of Latham responded

It’s wonderful to hear that you enjoyed the service experience for your Escape. Our staff works hard to maintain that level of care and professionalism. We appreciate your feedback and look forward to your next visit.

July 24, 2026

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Service was very efficient and Ron was very friendly and helpful! Everyone was professional all around! More

by ecolaruotolo
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Recommend Dealer
Yes
Jul 24, 2026

Ford of Latham responded

It’s wonderful to hear the service was efficient and Ronald was friendly and helpful. We’re glad the team’s professionalism made your Jeep Grand Cherokee 4xe visit smooth. We look forward to assisting you again.

July 23, 2026

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Ford of Latham is very attentive. Great service. Amanda goes above and beyond. Had my car back in the road same day after popping my tire. More

by BCAHRENGER
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Recommend Dealer
Yes

Other Employees Tagged: Paul Lynch

Jul 23, 2026

Ford of Latham responded

Thank you for highlighting our team’s attentive service and same day tire repair on your Ford Explorer. Paul is glad to hear our commitment exceeded your expectations. We appreciate your five-star rating.

July 16, 2026

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Employee Rating

This was my second trip in, and they have always been on time and accurate, friendly, and knowledgeable. More

by evan
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Recommend Dealer
Yes
Jul 16, 2026

Ford of Latham responded

We’re glad Ronald and our technicians have been punctual, precise, knowledgeable, and welcoming during your visits. Thank you for trusting us with your Ford and we look forward to assisting you again.

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