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Ronald Draves
Ronald Draves at Ford of Latham

Ronald Draves

Service Manager

Ford of Latham

637 Columbia St.
Latham, NY 12110

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4.3
128 Reviews
4.3

128 Reviews

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128 Reviews of Ronald Draves

August 10, 2026

Dealership Rating
Employee Rating

Paid and waited for annual ny state inspection and never put new sticker on vehicle More

by BALDBARTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 13, 2026

Ford of Latham responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 07, 2026

Dealership Rating
Employee Rating

I appreciate the ease of making the appointment, the service staff was pleasant and professional, informative on the pricing. I felt the pricing was about 20% higher than I expected. The vehicle ser More

by MACKESEYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 07, 2026

Ford of Latham responded

Efficient scheduling and clear communication are at the heart of our service approach. Hearing you found our staff professional and well-informed on pricing means a lot to our service department. We appreciate your honest feedback on pricing and are glad the service on your Ford Escape was completed promptly.

August 02, 2026

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Employee Rating

Clean, efficient, well organized, friendly customer service. Appreciated the text updates and video of inspection. More

by JEFFBEEDLE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 02, 2026

Ford of Latham responded

It’s wonderful to hear our service area felt clean, efficient, and well organized during your Ford maintenance. We’re glad the text updates and inspection video kept you informed every step of the way. Ronald and the team thank you for trusting us with your Ford.

July 25, 2026

Dealership Rating
Employee Rating

Great customer service and people in general Good work being done within ford of Latham More

by dtwalters5
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 25, 2026

Ford of Latham responded

It’s wonderful to hear that you enjoyed the service experience for your Escape. Our staff works hard to maintain that level of care and professionalism. We appreciate your feedback and look forward to your next visit.

July 24, 2026

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Employee Rating

Service was very efficient and Ron was very friendly and helpful! Everyone was professional all around! More

by ecolaruotolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 24, 2026

Ford of Latham responded

It’s wonderful to hear the service was efficient and Ronald was friendly and helpful. We’re glad the team’s professionalism made your Jeep Grand Cherokee 4xe visit smooth. We look forward to assisting you again.

July 23, 2026

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Employee Rating

Ford of Latham is very attentive. Great service. Amanda goes above and beyond. Had my car back in the road same day after popping my tire. More

by BCAHRENGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lynch

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Jul 23, 2026

Ford of Latham responded

Thank you for highlighting our team’s attentive service and same day tire repair on your Ford Explorer. Paul is glad to hear our commitment exceeded your expectations. We appreciate your five-star rating.

July 16, 2026

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Employee Rating

This was my second trip in, and they have always been on time and accurate, friendly, and knowledgeable. More

by evan
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jul 16, 2026

Ford of Latham responded

We’re glad Ronald and our technicians have been punctual, precise, knowledgeable, and welcoming during your visits. Thank you for trusting us with your Ford and we look forward to assisting you again.

July 08, 2026

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Employee Rating

Great service, it was timely, and the staff was very friendly. Grateful that this is my local dealership More

by amber.cottrell.tk
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 08, 2026

Ford of Latham responded

It’s wonderful to hear our team provided timely and friendly service for your Lincoln Aviator. Ronald will be thrilled to learn you enjoyed working with us. Thank you for choosing your local dealership.

June 30, 2026

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Employee Rating

Service was extremely prompt and professional. I was in and out under one hour. Thank you. More

by PAULMELEC1978
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Denyse

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Jun 30, 2026

Ford of Latham responded

It’s great to hear your F-150 was back on the road in under an hour thanks to prompt, professional service. We look forward to assisting with any future maintenance needs and appreciate your feedback.

June 26, 2026

Dealership Rating
Employee Rating

Quick oil change and inspection in and out in no time check in was great the greater is the best. More

by erschrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 26, 2026

Ford of Latham responded

We’re delighted to hear your Ford Ranger’s oil change and inspection were completed so quickly, and that check-in went smoothly. Ronald will be happy to know you appreciated his welcome. We look forward to helping you again.

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