Ronald Draves
Ronald Draves at Ford of Latham

Ronald Draves

Service Manager

Ford of Latham

637 Columbia St.
Latham, NY 12110

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4.2
139 Reviews
4.2

139 Reviews

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139 Reviews of Ronald Draves

October 14, 2026

Dealership Rating
Employee Rating

took truck in for headlight out and told them it was not the bulb and the vidio the tech showed said the bulb was burned out. they put a new bulb in anyway and never tested it till i picked up the truck and More

by tfe565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 17, 2026

Ford of Latham responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 13, 2026

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Employee Rating

The service advisor was great. They performed the recalled service efficiently and did not try to sell me unneeded services. More

by NSTAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service advisor Nicole

Oct 13, 2026

Ford of Latham responded

Knowing you found the recalled service on your Lincoln MKX efficient and pressure-free means a lot to our service department. We're delighted our advisor could make your visit straightforward.

October 13, 2026

Dealership Rating
Employee Rating

Worked with me to get the right price for me for service work and work was well done. More

by Jprozicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2026

Ford of Latham responded

Knowing we could work with you to find a fair price and deliver quality service on your Ford F-250 is rewarding. Your positive feedback means a lot to our service department.

October 05, 2026

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Employee Rating

Took it in for the one year service, Oil change and rotation, inspection. Took a long time and communication not too good. Over all I like the dealership but new hires are always there so hard to commu More

by SHAWNEMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2026

Ford of Latham responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

October 04, 2026

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Employee Rating

I love the video they send showing exactly what was repaired and also an overall check. So cool! More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2026

Ford of Latham responded

We’re glad the video walkthrough and overall inspection gave you clear insight into what was repaired on your Ford Bronco. Hearing that transparency mattered to you means a lot to our service team.

October 04, 2026

Dealership Rating
Employee Rating

Service dept was accommodating with very little wait time. staff explained both in person and by video recommedations for the vehicle. No issues or concerns at this time. Thank you- JP More

by john.pierce1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2026

Ford of Latham responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 03, 2026

Dealership Rating
Employee Rating

The service department had my vehicle for 5 days which were involved in a run around no calls back. Unprofessional to say the least. The best part is they said it was fixed. They did not fix anything or d More

by hunterdelta55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 08, 2026

Ford of Latham responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

September 08, 2026

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Employee Rating

Terrible in every way possible. I would go anywhere else but here . Worst place I've ever done 'business 'with. More

by SARAHMW0115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 14, 2026

Ford of Latham responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 06, 2026

Dealership Rating
Employee Rating

Went for an oil change and the same day my car's front end started the make noises and started to shake. and the inspection video they sent, was next day I received. There are few recalls had to be done . More

by gilani106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 14, 2026

Ford of Latham responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 26, 2026

Dealership Rating
Employee Rating

Service was fast and friendly. Everything went well. I was very satisfied with the technician. More

by MITSAKAS.M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 26, 2026

Ford of Latham responded

We’re glad the service on your Subaru WRX was efficient and welcoming. Knowing you were satisfied with our technician and that everything went smoothly means a lot to our team.

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