Ronald Draves

Terrible! I would never do business here. They do not take you off the list I would never do business here. They do not take you off the list More

by itsjassar Verified Customer Verified Customer

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Had an appointment at 9 AM, was told my vehicle would be ready by 3:30/4:00. My vehicle did not move until 330 and only one of the services, the state inspection was complete. The other two critical safety ready by 3:30/4:00. My vehicle did not move until 330 and only one of the services, the state inspection was complete. The other two critical safety issues were not addressed. More

by VJCATALFAMO Verified Customer Verified Customer

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Excellent Service~ Thank you! ! Very convenient hours and I appreciate the communication!! I would recommend you to friends and family members. ! Very convenient hours and I appreciate the communication!! I would recommend you to friends and family members. More

by MROSE919 Verified Customer Verified Customer

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Service is way to long 2 hours for a oil change and tire rotation is crazy tire rotation is crazy More

by THEROBERTMANN Verified Customer Verified Customer

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Ford of Latham absolutely sucks. This is the most incompetent group of people I have ever had to deal with. The service manager should be fired. I was actually thinking about buying This is the most incompetent group of people I have ever had to deal with. The service manager should be fired. I was actually thinking about buying another car from them but not now. If they were the only dealer in NY I would go to another state to buy a car. Take me off your mailing list. You don’t even deserve the 1 star!! More

by DEVILDOG1054 Verified Customer Verified Customer

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Service was excellent! ! Did not have to wait very long and was kept well informed with what they were doing. ! Did not have to wait very long and was kept well informed with what they were doing. More

by MAJORDI77 Verified Customer Verified Customer

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I purchased a new vehicle that required touch ups to the paint in a couple of spots, a rear interior panel that needed to be reattached, and minor scuffs on the bumper and interior addressed. The sales pers paint in a couple of spots, a rear interior panel that needed to be reattached, and minor scuffs on the bumper and interior addressed. The sales person never contacted my insurance agent to update the insurance nor DMV to transfer the registration. A "we owe" sheet was never submitted to service to correct the existing issues. Finance staff took care of the insurance and DMV issues and were going to update the "we owe" and make arrangements to drop the vehicle off to address those issues. I took delivery of the vehicle on a Friday and dropped off the following Monday. Service staff had no idea who I was or why my vehicle was there. I received notification three days later that the vehicle was done and ready for pick up. None of the paint, interior panel, or scuff issues were corrected, and the interior panel needed replacement after their efforts to fix it. This required ordering a new part. It took three weeks to finally correct the issues with paint and the interior. Service implied it was a sales issue and sales implied it was a service issue, and neither group seemed overly concerned with correcting issues that should have been corrected before the vehicle was sold. During this time, communication from sales and service staff was basically nonexistent unless I initiated contact. Messages often went unanswered and the few times staff could be reached they could not provide an estimate for when the repairs would be completed. They were unaware of the delivery status of the replacement panels, when paint would be completed, and when it would be sent back out to have the ceramic coating reapplied to paint. When I finally picked up the vehicle and stated that waiting three weeks was unacceptable, the sales manager said it takes time to fix these issues since they have to be sublet to other businesses. He didn't care that I had been without the new vehicle for more than three weeks. Based on this experience I will likely be taking the vehicle to another dealership for future service. More

by JTMARS518 Verified Customer Verified Customer

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Great service as always. Was there for inspection and i was in and out in no time. Was there for inspection and i was in and out in no time. More

by SDCOHOES Verified Customer Verified Customer

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took truck in for headlight out and told them it was not the bulb and the vidio the tech showed said the bulb was burned out. they put a new bulb in anyway and never tested it till i picked up the truck and the bulb and the vidio the tech showed said the bulb was burned out. they put a new bulb in anyway and never tested it till i picked up the truck and guess what light still didn't work. they had the truck for two days! changed trany lines and flushed , oil change .called 7-8 times got hung up on 4 times and when i did get into service ron was not at his desk so NO ONE could tell me the status of my truck! More

by tfe565 Verified Customer Verified Customer

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The service advisor was great. They performed the recalled service efficiently and did not try to sell me unneeded services. They performed the recalled service efficiently and did not try to sell me unneeded services. More

by NSTAVIS Verified Customer Verified Customer

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