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Matthew Melino
Matthew Melino at Vision Hyundai Henrietta Rochester

Matthew Melino

Service Advisor

Vision Hyundai Henrietta Rochester

2525 West Henrietta Rd
Rochester, NY 14623

Contact Me
4.6
368 Reviews

Dealership Experience

6 yrs, 8 mos

Languages Spoken

English English

4.6

368 Reviews

Write a Review

368 Reviews of Matthew Melino

April 14, 2026

Dealership Rating
Employee Rating

Service department never answers the phone. When leaving a message no one returns calls either. More

by Avis Car Rental
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Chevier, Alexandra S.

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Apr 14, 2026

Vision Hyundai Henrietta Rochester responded

Thank you for bringing this to our attention, Ryan. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

Apr 14, 2026

Avis Car Rental responded

I am Ryan from Avis Budget Car rental. My phone number is 716-263-4645. I run all of upstate NY from Buffalo to Syracuse down the Ithaca. I use 41 different dealerships, and this is by far the one of the worst getting a hold of a live person or getting a return phone call or text. I just spent 13 minutes trying to get an update on this vehicle and the operator could not find anyone. She had no listing for a service or general manager at the store. I called and used the automated system to get a text update around 11:30 and they failed as well.

April 12, 2026

Dealership Rating
Employee Rating

Reliable service Pricing is competitive with other shops for repairs. I have nothing else to say More

by kellock0823
Recommend Dealer
Yes

Other Employees Tagged: Matthew Melino

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Apr 14, 2026

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 12, 2026

Dealership Rating
Employee Rating

Friendly staff, well kept sitting area. Staff update customers on vehicles status. And additional issues More

by Cc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 14, 2026

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 11, 2026

Dealership Rating
Employee Rating

Reliable and consistent service. Easy to schedule service. Matt always communicates clearly what work needs to be done. More

by CAKRAMER355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 14, 2026

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 10, 2026

Dealership Rating
Employee Rating

MATT IS FANTASTIC! Matt is always helpful, courteous, and knowledgeable. He is very valuable to Vision. More

by MARYJONOWAK
Recommend Dealer
Yes

Other Employees Tagged: Matthew Melino

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Apr 14, 2026

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 10, 2026

Dealership Rating
Employee Rating

Friendly, informative service performed in the amount of time promised. New facility was very enjoyable. More

by mattmalyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 14, 2026

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 08, 2026

Dealership Rating
Employee Rating

I was In and out. .. love the service and customer service at this place thank yall !!! More

by ALEEMHALL7
Recommend Dealer
Yes

Other Employees Tagged: Matthew Melino

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Apr 08, 2026

Vision Hyundai Henrietta Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 07, 2026

Dealership Rating
Employee Rating

Always great customer service! Hyundai Henrietta always has great customer service! The guys in the shop are always so welcoming and pleasant to work with. They answer any question More

by Bmarrianna
Recommend Dealer
Yes

Other Employees Tagged: Matthew Melino

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Apr 08, 2026

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 05, 2026

Dealership Rating
Employee Rating

This was by far the worst experience I've ever endured when dealing with my car. They had my vehicle for 3 months!!!! I'd like to speak with someone regarding my experience with this company More

by msdeyanita
Recommend Dealer
No

Other Employees Tagged: Matthew Melino

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Apr 06, 2026

Vision Hyundai Henrietta Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 03, 2026

Dealership Rating
Employee Rating

They was very respectful and helpful They was very curious about what you needed done with the car More

by TONYROSS1983.TR
Recommend Dealer
Yes

Other Employees Tagged: Matthew Melino

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Apr 06, 2026

Vision Hyundai Henrietta Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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