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Matthew Melino

Overview Reviews (378) Inventory (348)

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Matthew Melino

Service Advisor

Vision Hyundai Henrietta Rochester

2525 West Henrietta Rd
Rochester, NY 14623

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4.6

378 Reviews

Overview Reviews (378) Inventory (348)

Dealership Experience

6 yrs, 9 mos

Languages Spoken

English

4.6

378 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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378 Reviews of Matthew Melino

May 03, 2026

Dealership Rating

Employee Rating

Kept us informed Work was done fast I don't want to say any more words?? any more words?? More

by GAGASANDI9914

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matthew Melino

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April 28, 2026

Dealership Rating

Employee Rating

5 My experience was great honestly because of Matthew. Hands down he's the best service department persona I've ever encountered Hands down he's the best service department persona I've ever encountered More

by alfonsohilliard21

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matthew Melino

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Apr 29, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 28, 2026

Dealership Rating

Employee Rating

Knowledgeable, fast, and courteous. Diagnosed my issue and had it fixed quickly. Completely satisfied with my first visit for service Diagnosed my issue and had it fixed quickly. Completely satisfied with my first visit for service More

by SUPERMER01

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matthew Melino

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Apr 28, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 25, 2026

Dealership Rating

Employee Rating

Everything was great and we were out of there in a timely fashion Great service fashion Great service More

by cmadam

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matthew Melino

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Apr 28, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 22, 2026

Dealership Rating

Employee Rating

Matthew and staff were very nice. I have been coming to this dealership for years I have been coming to this dealership for years More

by sandcastle746

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Chevier

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Apr 23, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 17, 2026

Dealership Rating

Employee Rating

Friendly staff and quick service-clean environment. Very seamless process and the people were very kind. Very seamless process and the people were very kind. More

by sara.mahoney66

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Chevier, Alexandra S.

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Apr 20, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 17, 2026

Dealership Rating

Employee Rating

The appt was easy to make. Had a video with explanation of the damage. quick, efficient, friendly Had a video with explanation of the damage. quick, efficient, friendly More

by tulnags

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 17, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 17, 2026

Dealership Rating

Employee Rating

They are very responsive to your needs. I am very pleased with their service. They are good. I am very pleased with their service. They are good. More

by HOLCOMB14626

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Chevier, Alexandra S.

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Apr 17, 2026 -

Vision Hyundai Henrietta Rochester responded

April 15, 2026

Dealership Rating

Employee Rating

Matthew kept me informed of everything with my service, so there were no surprises at the end. The service time took a bit longer than I was expecting, but when I got hungry, Matthew bought me lunch while so there were no surprises at the end. The service time took a bit longer than I was expecting, but when I got hungry, Matthew bought me lunch while I waited. World class service! More

by MGJOANNIDES

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matthew Melino

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Apr 16, 2026 -

Vision Hyundai Henrietta Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 15, 2026

Dealership Rating

Employee Rating

Waste of my time claimed their New York State inspection services were 'down' immediately after I declined extra services. services were 'down' immediately after I declined extra services. More

by GRANT.DEJAH

Verified Customer

Recommend Dealer

Other Employees Tagged: Matthew Melino

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Apr 15, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you for bringing this to our attention, Grant. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

Apr 15, 2026 -

GRANT.DEJAH responded

I had no issues prior to this with Vision Hyundai they had been very accommodating . Even with my email that I had on file it was updated without my permission to an @example.com when it had never been that before. I’m assuming so I didn’t get the after visit recap.

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