Everything thing was good except for the time waiting for
the service. I spent 3 hours waiting for software updates, seat belt replacements, and an oil change.
the service. I spent 3 hours waiting for software updates, seat belt replacements, and an oil change.
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by NOEMAIL3
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Oct 06, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you for sharing your experience. We're happy to know that you were satisfied overall, though we regret the lengthy wait. Our commitment to quality and reliability means we're always working to improve. We hope to see you again soon!
Sean and his team helped us overcome a flat tire and bent
wheel rim on our cross country trip. They did so with great professionalism and worked quickly to get us back on the road with minimal disruption to
wheel rim on our cross country trip. They did so with great professionalism and worked quickly to get us back on the road with minimal disruption to our schedule. He provided excellent customer service and went above and beyond what we expected. Vision Hyundai should be proud to have such a dedicated and professional service manager.
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by beldredgeconsulting
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2026 -
Vision Hyundai Henrietta Rochester responded
Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.
Felt I was Important to them as a Customer & was very
happy with Matthew handling my situation !Very Professional!
happy with Matthew handling my situation !Very Professional!
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by sherrysusan55
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Aug 20, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
Worked with me.
.kept me informed...good service Matt even texted me with regular updates, which I really appreciated!
.kept me informed...good service Matt even texted me with regular updates, which I really appreciated!
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by Chrissybell
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Aug 07, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!
I’ve been using Vision since 2004 I have purchased 5 cars
from there and also used them for warranty work and recalls originally in 2004 I worked In Henrietta so I always got my oil changes done there they f
from there and also used them for warranty work and recalls originally in 2004 I worked In Henrietta so I always got my oil changes done there they fast professional and always go thru everything with me when checking out
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by sammyg
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!
Matt has always been right on top of any concern or need
I had with my Hyundai Tucson. He has been polite and very knowledgeable of how to take care of my concerns. I always make sure I know he is working
I had with my Hyundai Tucson. He has been polite and very knowledgeable of how to take care of my concerns. I always make sure I know he is working when I schedule my car for any maintenance issues. Thank you MATT M.
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by lucyvanordenjohnson
Service Price Transparency
Jul 29, 2026 -
Vision Hyundai Henrietta Rochester responded
Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.
I have been going to vision Henrietta for 29 plus years.
They always go above and beyond to make sure everything is taken care of.
They always go above and beyond to make sure everything is taken care of.
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by livoniadog
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Matt Chevier, Alexandra S.
Jul 14, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!
I was in and out so fast and I got a text saying my
vehicle was ready to be pick up
vehicle was ready to be pick up
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by FREDYOUNG308
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Jun 19, 2026 -
Vision Hyundai Henrietta Rochester responded
Great to hear back from you again so soon!
Very prompt and courteous service!
Matt was very helpful and made sure my inspection was done promptly and efficiently.
Matt was very helpful and made sure my inspection was done promptly and efficiently.
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by mblacagnina
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Jun 15, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
Very good Very good experience.
But bit expensive though. Matthew was very good in receiving and communicating.
But bit expensive though. Matthew was very good in receiving and communicating.
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by vishu6975
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Melino
Jun 09, 2026 -
Vision Hyundai Henrietta Rochester responded
Thank you for taking the time to provide us with this feedback.