Matthew Melino | Page 2

Yesterday I had an appointment at Vision Hyundai Henrietta for a NYS inspection and 6 month oil change and tire rotation. I also wanted a 4 wheel alignment performed after driving over many potholes Henrietta for a NYS inspection and 6 month oil change and tire rotation. I also wanted a 4 wheel alignment performed after driving over many potholes during the winter months. All work was completed satisfactorily and in less than 3 hours. The service department staff did an excellent job. More

by DCK49RNY Verified Customer Verified Customer

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I don’t even know where to begin; this dealership’s service is inadequate. They can’t ever seem to get a repair done correctly! When working with a $60,000 car, one would think a mechanic would not bre service is inadequate. They can’t ever seem to get a repair done correctly! When working with a $60,000 car, one would think a mechanic would not break parts, would check their work, and would not knowingly place the wrong color sensors hoping the customer doesn’t complain. They have, on multiple occasions, held my vehicle for simple repairs for over a month! That I needed to have rework done on the repairs. They also told me my car could not pass inspection because I needed brakes. I drove around the corner to a shop that got me in. Guess what? It passed, and I didn’t need brakes! They are shady and let horrible quality work slip out the door! 'Dissatisfied' is not even close. If you have the misfortune of them performing any repairs, be prepared to need rework done! Also, I’d go over it with a fine-tooth comb and verify that it’s operating properly More

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I should have been offered a loaner. When I asked for one no one tried to help me. I have a job which requires me to have a vehicle. They had my car for a week and I never heard from the When I asked for one no one tried to help me. I have a job which requires me to have a vehicle. They had my car for a week and I never heard from them. I kept calling and could not get through to the dealership More

by Pchop198 Verified Customer Verified Customer

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This dealership is truly amazing! So kind and thoughtful service department. We really appreciate that they did the work we needed well and went above and beyond what we expected. Re So kind and thoughtful service department. We really appreciate that they did the work we needed well and went above and beyond what we expected. Reasonable prices too. A special thanks to Tyler-a great employee! More

by Richard T Verified Customer Verified Customer

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I love my Hyundai and your service team. Thank you Matt for all your help. God bless ???? Thank you Matt for all your help. God bless ???? More

by JANALEEMARSZALEK Verified Customer Verified Customer

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Thnk u u guy are the best. The person help was real good thnk u The person help was real good thnk u More

by mono123madeline Verified Customer Verified Customer

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It was fast and transparent process. I received my check approximate in 10 business days. Highly recommended! I received my check approximate in 10 business days. Highly recommended! More

by innacasey78 Verified Customer Verified Customer

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Friendly, knowledgeable, and convenient. I'm on my 5th car purchased from this dealership. I could buy a Hyundai from another dealership, but I wouldn't get as good service. I'm on my 5th car purchased from this dealership. I could buy a Hyundai from another dealership, but I wouldn't get as good service. More

by JONFLINT Verified Customer Verified Customer

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Their receptivity is good. Communication is fair. Their efforts to arrange alternative transportation during a challenging personal time is much appreciated. Communication is fair. Their efforts to arrange alternative transportation during a challenging personal time is much appreciated. More

by Groovy Grandma Verified Customer Verified Customer

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I had a recall and a noise under my Tucson Hybrid. When repairs were complete, Matt explained everything. All covered under warranty. Very friendly and knowledgeable. Vision Hyundai is a wonderful de When repairs were complete, Matt explained everything. All covered under warranty. Very friendly and knowledgeable. Vision Hyundai is a wonderful dealer to buy vehicles and service them! Thanks More

by Al Verified Customer Verified Customer

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