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Matthew Melino

Overview Reviews (408) Inventory (291)

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Matthew Melino

Matthew Melino | Page 10

Service Advisor

Vision Hyundai Henrietta Rochester

2525 West Henrietta Rd
Rochester, NY 14623

4.6

408 Reviews

4.6

408 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (408) Inventory (291)

Dealership Experience

7 yrs, 3 mos

Languages Spoken

English

408 Reviews of Matthew Melino

Write a Review

February 14, 2026

Dealership Rating

Employee Rating

Service was terrible did not do the recall and never explained that when the car was picked up explained that when the car was picked up More

by freddie14462

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Feb 17, 2026 -

Vision Hyundai Henrietta Rochester responded

"Freddie14462" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 13, 2026

Dealership Rating

Employee Rating

Enjoying the new dealership. Been coming here for 20 years. The cars are great but the service is unmatched. We first dealt with Greg Melino and now his son. Answers any question Been coming here for 20 years. The cars are great but the service is unmatched. We first dealt with Greg Melino and now his son. Answers any questions, pleasant and accommodating. The service area is why we keep coming back More

by DCOLBURN999

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matthew Melino

Feb 17, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 13, 2026

Dealership Rating

Employee Rating

I took my Ford f150 that I purchased from a different Vision dealer to the service department at Vision Hyundai in Henrietta. The service department was a pleasure to work with. Matt was who we worked w Vision dealer to the service department at Vision Hyundai in Henrietta. The service department was a pleasure to work with. Matt was who we worked with and is an amazing individual and went above and beyond to make sure we were taken care of. From the time we arrived until we left Matt was kind, considerate and understanding of our situation. I would definitely recommend Vision Hyundai service department. More

by NJAMISON1828

Verified Customer

Recommend Dealer

Yes

Feb 13, 2026 -

Vision Hyundai Henrietta Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 12, 2026

Dealership Rating

Employee Rating

Very professional. Matthew was very helpful and kept me updated on the progress of my service. Matthew was very helpful and kept me updated on the progress of my service. More

by theprintshop

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matthew Melino

Feb 12, 2026 -

Vision Hyundai Henrietta Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 11, 2026

Dealership Rating

Employee Rating

The work was good but the communication could have been better. The AI answering is not good. better. The AI answering is not good. More

by Char835

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 11, 2026 -

Vision Hyundai Henrietta Rochester responded

We appreciate your feedback and are eager to better your return experience.

February 10, 2026

Dealership Rating

Employee Rating

Wonderful experience Always kind and very helpful and explained everything to my understanding Great service explained everything to my understanding Great service More

by ROSALIND.BELL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matthew Melino

Feb 11, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 06, 2026

Dealership Rating

Employee Rating

Friendly service nice place! Showroom was fancy. Could use some art to warm it up. Loved the sitting area with coffee enjoyable experience all around. Plus you have Tony Paulino! Showroom was fancy. Could use some art to warm it up. Loved the sitting area with coffee enjoyable experience all around. Plus you have Tony Paulino! He's the best! More

by BRUCATOMICHELE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matthew Melino

Feb 10, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 06, 2026

Dealership Rating

Employee Rating

It's a worse experience Nothing he tried to do help the customer. Very arrogant behavior customer. Very arrogant behavior More

by vishu6975

Verified Customer

Recommend Dealer

Other Employees Tagged: Matthew Melino

Feb 10, 2026 -

Vision Hyundai Henrietta Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 05, 2026

Dealership Rating

Employee Rating

Trying to sell overpriced repairs and I'm not sure if they were really needed so therefore if you can't tell the truth I wouldn't recommend it repair shop they were really needed so therefore if you can't tell the truth I wouldn't recommend it repair shop More

by MEAT5465

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Feb 05, 2026 -

Vision Hyundai Henrietta Rochester responded

"MEAT5465" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 04, 2026

Dealership Rating

Employee Rating

Matthew was great, lady that exited with not so much. Matthew answered my questions Enough Matthew answered my questions Enough More

by wcstevens2000

Verified Customer

Recommend Dealer

Other Employees Tagged: Matthew Melino

Feb 05, 2026 -

Vision Hyundai Henrietta Rochester responded

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