I did not deal with Matthew Penland.
My salesman was a young man named Jaxson and he was GREAT!
My salesman was a young man named Jaxson and he was GREAT!
More
by Alicia25
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Penland
Buying a car can be stressful, but Kyler made the entire
experience incredibly easy. He was knowledgeable, patient, honest, and never made me feel pressured. He took the time to answer all of my questions,
experience incredibly easy. He was knowledgeable, patient, honest, and never made me feel pressured. He took the time to answer all of my questions, kept me informed throughout the process, and made sure everything went as smoothly as possible. Thanks to him, I was able to get my car today with a seamless, stress-free experience. If you're looking for someone who genuinely cares about helping you and makes the car-buying process enjoyable, I highly recommend asking for Kyler. Thank you again for the outstanding service!
More
by christy.sellers
Verified Customer
Verified Customer
Oct 18, 2026 -
Nelson Nissan responded
Christy, we are so happy to see that Kyler took such great care of you! We appreciate you taking the time to share about your experience with us, have an amazing day!
l worked with Jaxson but he's amazing He's amazing and
the dealership is fantastic amazing
the dealership is fantastic amazing
More
by joshbuckamneer
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Penland
Oct 18, 2026 -
Nelson Nissan responded
Jaxon is a rockstar! We are happy that your experience with him was such a good one, thank you for sharing and we'll see you down the road!
We drove 2.
5 hours to get there for a trade that was supposed to be ready, it was not. We had an appointment with the salesperson that we had dealt with over the
5 hours to get there for a trade that was supposed to be ready, it was not. We had an appointment with the salesperson that we had dealt with over the phone, and he was with someone else when we got there. We were pushed off on someone else that had no idea what was going on. Then when we took the vehicle for a drive the tpms light came on. When we got back they gave us some xx excuse about why it came on. I’m not dumb, I knew why and it wasn’t a low tire. After a while they took it back to fix it. They didn’t tell us anything so we left to go eat and do a little shopping. Trying to decide if we were just going to go home and keep looking. After a couple phone calls we finally came back and actually got to talk to the salesperson we were supposed to talk to. I felt very disrespected. Someone else’s experience might be different but I was honestly very disappointed.
More
by Brushoff
Verified Customer
Verified Customer
Oct 18, 2026 -
Nelson Nissan responded
We sincerely apologize for the disappointing experience you had during your visit. Making a long trip to find that your vehicle wasn't prepared and your salesperson was unavailable is a failure on our part. We also regret that our communication regarding the TPMS light felt dismissive rather than transparent and helpful. We take full accountability for these lapses, and we are using your feedback to address our appointment handoffs and communication standards.
Straight forward service and also appreciated that I only
had to deal with one person throughout the whole process.
had to deal with one person throughout the whole process.
More
by dblack6489
Verified Customer
Verified Customer
Oct 18, 2026 -
Nelson Nissan responded
Thank you for the glowing review and kind words! We are so happy that Aaron was able to help you and make things easy for you, enjoy your new wheels and we'll see you again!
This was by far the best car buying experience I have
ever had. There was no haggle.. everything was clear cut.
ever had. There was no haggle.. everything was clear cut.
More
by aaedmiston
Verified Customer
Verified Customer
Oct 18, 2026 -
Nelson Nissan responded
Thank you so much for the fantastic review! Buying a car should always be clear-cut and stress free, so hearing that this was the best car buying experience you've ever had means the world to us. We truly appreciate your business, and we wish you many happy miles ahead in your new vehicle!
Great customer service Great customer service, polite and
very easy to talk to. Respectful and Great at what he does.
very easy to talk to. Respectful and Great at what he does.
More
by Matunu
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Penland
Oct 18, 2026 -
Nelson Nissan responded
Thank you for your excellent review and feedback! We take pride in maintaining a polite, respectful, and knowledgeable team and are happy to see that we were able to provide all of those to you during your visit! We hope you're loving your new vehicle, have a great day!
Didn't feel any pressure to buy.
Expected a clean car, a full tank of gas, and better communication.
Expected a clean car, a full tank of gas, and better communication.
More
by Cnncox5
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Penland
Oct 18, 2026 -
Nelson Nissan responded
Thank you for sharing your feedback with us. We’re glad to hear you enjoyed a relaxed, pressure free experience with our team. However, we sincerely apologize for falling short on vehicle cleanliness and communication during your visit. Regarding your fuel level, while all of our new Nissans do come with a full tank of gas at delivery, our pre-owned vehicles are sold as-is with the fuel on board. That said, having a clean vehicle and clear communication are standard expectations for every customer and we apologize this wasn't accomplished on our end.