Matthew Penland
Matthew Penland at Nelson Nissan

Matthew Penland

Team Lead

Nelson Nissan

800 W Queens St
Broken Arrow, OK 74012

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4.2
8 Reviews
4.2

8 Reviews

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8 Reviews of Matthew Penland

October 23, 2026

Dealership Rating
Employee Rating

I did not deal with Matthew Penland. My salesman was a young man named Jaxson and he was GREAT! More

by Alicia25
Recommend Dealer
Yes

Other Employees Tagged: Matthew Penland

October 14, 2026

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Employee Rating

Buying a car can be stressful, but Kyler made the entire experience incredibly easy. He was knowledgeable, patient, honest, and never made me feel pressured. He took the time to answer all of my questions, More

by christy.sellers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kyler Bartley

Oct 18, 2026

Nelson Nissan responded

Christy, we are so happy to see that Kyler took such great care of you! We appreciate you taking the time to share about your experience with us, have an amazing day!

September 30, 2026

Dealership Rating
Employee Rating

l worked with Jaxson but he's amazing He's amazing and the dealership is fantastic amazing More

by joshbuckamneer
Recommend Dealer
Yes

Other Employees Tagged: Matthew Penland

Oct 18, 2026

Nelson Nissan responded

Jaxon is a rockstar! We are happy that your experience with him was such a good one, thank you for sharing and we'll see you down the road!

September 24, 2026

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Employee Rating

We drove 2. 5 hours to get there for a trade that was supposed to be ready, it was not. We had an appointment with the salesperson that we had dealt with over the More

by Brushoff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jaxon Tobin

Oct 18, 2026

Nelson Nissan responded

We sincerely apologize for the disappointing experience you had during your visit. Making a long trip to find that your vehicle wasn't prepared and your salesperson was unavailable is a failure on our part. We also regret that our communication regarding the TPMS light felt dismissive rather than transparent and helpful. We take full accountability for these lapses, and we are using your feedback to address our appointment handoffs and communication standards.

September 19, 2026

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Employee Rating

Straight forward service and also appreciated that I only had to deal with one person throughout the whole process. More

by dblack6489
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aaron Janda

Oct 18, 2026

Nelson Nissan responded

Thank you for the glowing review and kind words! We are so happy that Aaron was able to help you and make things easy for you, enjoy your new wheels and we'll see you again!

September 10, 2026

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Employee Rating

This was by far the best car buying experience I have ever had. There was no haggle.. everything was clear cut. More

by aaedmiston
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Aaron Janda

Oct 18, 2026

Nelson Nissan responded

Thank you so much for the fantastic review! Buying a car should always be clear-cut and stress free, so hearing that this was the best car buying experience you've ever had means the world to us. We truly appreciate your business, and we wish you many happy miles ahead in your new vehicle!

September 04, 2026

Dealership Rating
Employee Rating

Great customer service Great customer service, polite and very easy to talk to. Respectful and Great at what he does. More

by Matunu
Recommend Dealer
Yes

Other Employees Tagged: Matthew Penland

Oct 18, 2026

Nelson Nissan responded

Thank you for your excellent review and feedback! We take pride in maintaining a polite, respectful, and knowledgeable team and are happy to see that we were able to provide all of those to you during your visit! We hope you're loving your new vehicle, have a great day!

August 26, 2026

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Employee Rating

Didn't feel any pressure to buy. Expected a clean car, a full tank of gas, and better communication. More

by Cnncox5
Recommend Dealer
No

Other Employees Tagged: Matthew Penland

Oct 18, 2026

Nelson Nissan responded

Thank you for sharing your feedback with us. We’re glad to hear you enjoyed a relaxed, pressure free experience with our team. However, we sincerely apologize for falling short on vehicle cleanliness and communication during your visit. Regarding your fuel level, while all of our new Nissans do come with a full tank of gas at delivery, our pre-owned vehicles are sold as-is with the fuel on board. That said, having a clean vehicle and clear communication are standard expectations for every customer and we apologize this wasn't accomplished on our end.

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