Matthew Thomas

We visited and test drove a Palisade at Fitzgerald Hyundai on Sunday. We chose the dealership because we have had a great experience servicing our Subaru there and we liked the "no haggle" concept. Hyundai on Sunday. We chose the dealership because we have had a great experience servicing our Subaru there and we liked the "no haggle" concept. The online "FitzWay Low Price" for the vehicle was $47,465. After our visit, later the same day, the salesperson sent us a follow up email in which he provided a "FitzWay Low Price" with "no haggle" of $46,215. There were no obvious rebates or other incentives included in this price. When we told the salesperson on Monday we were ready to purchase the vehicle, we asked for the "out the door" price worksheet with tax, tags, title, etc. The worksheet we finally received on Wednesday (after having to follow up) was based on the original online price of $47,465. After we pointed this out, the salesperson sent us a new worksheet with a price of $46,715 - ie, still $500 higher than the "FitzWay Low Price" we were given initially. When we asked the salesperson to honor the original price sent to us, he told us "I never sent pricing before today." Whatever. I'm sure technically this explanation is probably correct and the price we were sent Sunday was somehow not *actually* a price in the fine print, magical world of car sales-speak but our experience shows that Fitzgerald's pricing is not really transparent and "no haggle" after all (and was a waste of our time). We walked away, contacted another dealership with the same vehicle/trim package later that Wednesday, they matched the "FitzWay Low Price" of $46,215 we had originally been quoted, we bought our Palisade there yesterday, and we are now happily enjoying our new vehicle. More

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