Maurice LeMoine

Would not recommend. No Sprinter information or willingness to help. Service wouldn't even answer a question related to Sprinters. When they answered the phone, no introd No Sprinter information or willingness to help. Service wouldn't even answer a question related to Sprinters. When they answered the phone, no introduction, just a simple hello so I wasn't even sure I reached the dealership. When I asked if this was MB of Scottsdale, he replied like I was out of line. Poor representation of a dealership. More

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I made an appt and took my brand new GLB 250 with 3500 miles here in June because the AC wasn't blowing cold air. I purchased the car from the MCB Gilbert dealer but live closer to the Scottsdale service miles here in June because the AC wasn't blowing cold air. I purchased the car from the MCB Gilbert dealer but live closer to the Scottsdale service center. Many days it is well over 100 degrees outside and I have an infant who travels in the car with me frequently. He and I have both been overheating inside our $40K car and decided it was time to address the issue. I arrived for my appt (which I had made 3 days prior online) and was greeted with a rude service tech mgr type who asked as I pulled in "for what and who" I was there for. I gave the name of the service advisor with whom the appt was scheduled. The person retreated quickly and came back several minutes later to inform me that the service advisor Brittney I had the appt with was "off" today. Instead, he would get into the passenger seat to walk me thru the AC controls to make sure I was pushing the right buttons. I am a 45 year old person who has owned over 10 cars. I did not require this training. This was their "fix" of this problem. However, no fix happened. My car was not even received into service. And I was told to go away. However, the problem still persists. And, if one of these valley Mercedes dealers does not fix it soon, there is going to be a huge lawsuit around this issue. Heat related child car deaths are not a joke. My baby overheated very badly today as the AC never kicked in after 30 minutes of driving this afternoon. Mercedes needs to fix this issue. Nobody spends this kind of money on a car to get a sub par cooling system. But at least you expect the service dept will step up if there is an issue with this kind of investment. I hope someone reads this who cares. POOR POOR service at this MCB Scottsdale dealer. Try another. The valley has plenty. More

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Went in with a healthy Mercedes, car came out with cancer. I broke the medal on my door/ignition key and had to order new one. The cost for the key was $196.47 and once the key arrived I was told the service I broke the medal on my door/ignition key and had to order new one. The cost for the key was $196.47 and once the key arrived I was told the service department needed to program. Once the service department started working on the car, they called and told me that they cannot program the key because the battery was dead. They quoted me $167.00 for a new battery and they will be charging me another $145.00 for an hour labor to replace the battery. They said it would be an additional $145.00 labor for programming the key. After some dispute of an hour labor charge to change a battery they agreed to waive the charges on replacing the battery and just charge me for the battery and the key programming. After the battery was replaced they called me again saying that now they cannot program the key due to an AAM module that needed to be replaced and it will be another $800.00 parts and labor for them to program the key. If I did not pay the $800 the key remote will not work to lock and unlock the doors. I told them there was nothing wrong with the door locks before. I disputed why the computer module controlling the door locks would suddenly not be working when only the medal part of the old key had broken. They had no explanation. Because I did not pay the $800 he said I would have to open and lock the doors manually. Then I was told that they were finishing up cleaning and washing the car, and the car will be ready by 5pm. I went to the dealership around 6 pm. When I reached the dealership my car was filthy inside and out because they had left it out while the key was on order, worked inside it without paper, and it had not been washed like they said they were doing. The manager was very rude and pretended to not believe me that my car door locks were working when I question why there is a charged of programming if they did not program the key. The service manager, Maurice, then starts accusing me of saying that the service department deliberately broke the module - which I never thought of that but the way he was acting you would think it was the case. It is possible that this was the case of all time great coincidences. The module happens to crash at the dealership, the battery happens to die at the dealership, and the service manager happens to be defensive and rude about it for no reason. He then thinks it is fair to charge for the key programming even though they did not program the key. I owned many Mercedes Benz models in the past SEL, SL, 2 times ML and this is the worst service department I have ever experienced. I will never go back or recommend this dealership. More

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Refused to accept responsibilty for defective service They replaced my harmonic balancer under recall on my 1998 ML320. After service ml320 began leaking oil profusely from balancer. Within 3 days lost fu They replaced my harmonic balancer under recall on my 1998 ML320. After service ml320 began leaking oil profusely from balancer. Within 3 days lost full quart of oil. I removed the harmonic balancer and inspected their work. Dealer did not align the key slot on the balancer with the alignment key on the crankshaft. When they torqued the balancer on They broke the metal collar on the balancer. The indentation on collar where they missed the alignment with key on crankshaft is clearly visible. Dealer denies responsibility for defective work. Accuses me of error for removing and inspecting. More

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