"Amazing customer service "
I bought my Forester here from Spencer Odems. It’s a one price store, so there is no haggling, and the price was fair.
From the moment I walked in, Spencer and the rest of the team were prompt, professional, courteous, and friendly.
As used cars sometimes do, my car needed a few minor repairs. Spencer, Jay, and Max took excellent care of me. They arranged all of the repairs and provided a rental car, at no cost to me. Even after they “closed the deal,” it was important to them that I was fully satisfied with the car.
If I ever need another used car I will absolutely go back to this dealership and work with Spencer again. It’s been a great experience.
Very polite customer service. Brian was very honest and straight to the point. He helped us get the car we wanted. Max did a great with helping us out. They both made this experience seamless. Would highly recommend this dealership to anyone looking for a car.
" sold me a car which hadn't gone through inspection & unsafe"
Disorganized, unprofessional and deceitful. Had us test drive the car with a temporary tire, even though they had an hour and a half before I told them we would coming to test drive the car. Who does this??? I would never buy a car from them.
- Smart choice Clening
I bought four cars from Chambers Motor, Max was my salesman he does excellent work, also Spencer another salesman a very professional person, Max he was very attentive and he did all he can to make the customer happy,its a
excellent place to buy cars!
"Buy your next car from Max and his team..."
Chambers Motorcars of Natick is everything you expect from a Herb Chambers dealership with the added bonus of genuine, hard working, down to earth professionals that truly embrace the teamwork mentality to a sale. Alex was extremely knowledgeable, Max went above and beyond to get me the car I wanted at a competitive price, and Brian and Jae worked with me to find the right warranty plan to protect myself and my car for the duration of my ownership.
I waited for nothing and there was no run around. Cars were even lined up when I arrived! Alex, Max, Brian and Jae; thank you! You are all outstanding and I really appreciate everything you did for me.
"Great Used Car Purchase Experience - Great Team"
Found the vehicle (Jeep Grand Cherokee) I wanted on-line at Chambers Motorcars of Natick. Met with Gordon and went over the details of the vehicle - Gordon was friendly, non-pressuring- and provided a comfortable purchase experience. Max assisted with working the numbers and I was pleasantly surprised with the initial offer they provided for my trade in value (didn't feel like I was being low-balled). We struck a deal quickly and Max even thru in a second key at no cost - I had issues with a previous dealer on this!
Finally, worked with Brian on the numbers and any recommended add-ons - he was friendly and explained in detail my chosen add-ons and put the cherry on a problem free purchase experience!
My experience with the team (Gordon, Max and Brian) at Chambers Motorcars of Natick was hassle / problem free and the staff as very fair, friendly and stress free!
Based on my experience visiting this dealership, I would definitely recommend.
"Great customer service"
Great customer service. My experience was hasslefree. Brian Max and Gordon are down to earth and extremely capable. They had my test car ready to drive the minute I got there. And I drove off and head to days later.
"Great overall experience"
I had a great experience at Chambers Motorcars of Natick. I had an idea of what I specifically wanted and I went for a test drive. I had a trade and they assessed on my test drive. When I got back, I was very happy with the performance of car and the price was very reasonable for the make and model. If you do your homework you will realize they offer very fair and competitive prices on great quality low mileage and off lease vehicles.
They gave me a very fair offer on my trade and we did the paperwork and I came out with a car I really wanted at a great price. Gordon, Max, and Brian were all outstanding and I came out feeling I got a great deal, no remorse, and not taken for ride. Overall, great experience.
We reached out in advance to see if the vehicle we were interested in was available. They responded to us immediately and scheduled a time for us to go look at the vehicle. When we arrived the following day, we were barely greeted and passed off to a sales person. Even though we had inquired about a specific vehicle, the sales person was not prepared to show it and had no details ready to share. We were prepared to buy, however, based on our experience thus far, we were very uneasy working with this dealership. We attempted to politely leave when the GM came over and aggressively confronted us about our decision to not buy the car. It was the most negative experience at a dealership that we have ever encountered. We were committed to buying, but unfortunately for HC, we essentialy were left with no choice but to bring our business elsewhere. HC lost a sale because of a lack of common courtesy, customer service and an ill prepared staff. We will never return to HC and will advise others of our negative experience.
Spencer Odems and Brian Farrell both provided a great experience to me as a first time car buyer. They took care of me and the process was hassle-free and very prompt.