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Maximilian (Max) Hernandez

Overview Reviews (60)

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Maximilian (Max) Hernandez

Service Consultant

Longo Toyota

3534 Peck Rd
El Monte, CA 91731

Soccer keeps me moving, working on cars keeps me busy, and learning something new along the way keeps life interesting.

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4.9

60 Reviews

Soccer keeps me moving, working on cars keeps me busy, and learning something new along the way keeps life interesting.

Overview Reviews (60)

Dealership Experience

6 yrs, 1 mo

Industry Experience

6 yrs, 1 mo

Specialties & Trainings

Associates Degree in Arts, General Technician

4.9

60 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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60 Reviews of Maximilian (Max) Hernandez

September 08, 2026

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Employee Rating

I like the service provided by all the employees at Longo. Everyone is friendy. Thank you! Longo. Everyone is friendy. Thank you! More

by adri62

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Recommend Dealer

Yes

Sep 08, 2026 -

Longo Toyota responded

We’ll happily take “everyone is friendly” as a team compliment! We’re glad you’ve had great experiences with our Longo team and that our employees have made you feel welcome. Thank you for the kind words and for choosing Longo Toyota. We appreciate you!

August 11, 2026

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WE DIDNT HAVE AN APPOINTMENT AND WAS TAKEN IN NO WAITING. MAX WAS A PROFESSIONAL IN EVERY WAY THANK YOU. MAX WAS A PROFESSIONAL IN EVERY WAY THANK YOU. More

by ocmark46

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Recommend Dealer

Yes

Aug 11, 2026 -

Longo Toyota responded

Now that’s what we like to hear! We’re glad we could get you taken care of right away and that Max provided the professional service you deserve - Make it a great day and please hurry back - Team Longo Toyota

August 11, 2026

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Excellent service completing the work in a reasonable time. Always providing updates on other services coming soon. time. Always providing updates on other services coming soon. More

by Alfred.Balderrama

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Recommend Dealer

Yes

Aug 11, 2026 -

Longo Toyota responded

We’re glad to hear you received excellent service and that we were able to complete the work in a reasonable amount of time. We also appreciate you recognizing Max's efforts to keep you informed about upcoming service needs. Thank you for trusting our service team @ Longo Toyota, and we look forward to taking care of you again!

June 27, 2026

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Long always provides an excellent experience and does a quality job on my car. My service person, Max, answered all my questions and helped set up a plan for my next few maintenance visits. I won't go anyw quality job on my car. My service person, Max, answered all my questions and helped set up a plan for my next few maintenance visits. I won't go anywhere else! More

by alyen88

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Recommend Dealer

Yes

Jun 29, 2026 -

Longo Toyota responded

Thank you for your kind words! We're thrilled Max provided excellent service and helped plan your maintenance. We appreciate your loyalty! Longo Toyota

May 27, 2026

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I had very good service with Max and I was out of there in 2 hours in 2 hours More

by Toyota

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Recommend Dealer

Yes

May 28, 2026 -

Longo Toyota responded

We're humbled to serve you @ Longo Toyota and delighted knowing Max took wonderful care of you and your investment (car). Make it a great day and hurry back

April 08, 2026

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Id love going to this dealership! Very Fast customer service, was only there an hour half! Very Fast customer service, was only there an hour half! More

by Jenniferapolinar

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Recommend Dealer

Yes

Apr 08, 2026 -

Longo Toyota responded

Thank you for the great review! We’re so glad you enjoy visiting us and that our team could provide quick and efficient service. We look forward to seeing you again - Team Longo

March 28, 2026

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Longo bought a new sensor which fixed the problem of my rear hatch door button not working. I had to close the door manually. rear hatch door button not working. I had to close the door manually. More

by jeanishii

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Recommend Dealer

Yes

Other Employees Tagged: Agustin Jauregui , Heecher Yoon

Mar 30, 2026 -

Longo Toyota responded

We’re pleased the solution worked and that your rear hatch door is now operating properly. Your feedback helps us continue providing reliable service. Team Longo

January 06, 2026

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Max Hernandez has been my service technician for a couple of service appointments and he’s flawless. He’s honest, conscientious, thorough and very efficient—-on a rainy Saturday I was in and out in less tha of service appointments and he’s flawless. He’s honest, conscientious, thorough and very efficient—-on a rainy Saturday I was in and out in less than hour !! Any updates are quickly communicated to me and all costs of service verified. Thank you Max for providing the piece of mind I need ! More

by JKUYEKAWA

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Recommend Dealer

Yes

Jan 06, 2026 -

Longo Toyota responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Max provided such outstanding service. His honesty, efficiency, and clear communication truly reflect the standards we strive for—rain or shine! We’ll be sure to pass along your kind words to Max. Thank you for trusting us with your service needs; providing peace of mind to our customers is always our top priority. Team Longo

December 03, 2025

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Just left Longo Toyota and wow—what an incredible experience! Max took great care of me from start to finish. If you’re looking for top-notch service, he’s your guy. experience! Max took great care of me from start to finish. If you’re looking for top-notch service, he’s your guy. More

by VIP101

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Recommend Dealer

Yes

Other Employees Tagged: Jose Luis Del Solar

Dec 03, 2025 -

Longo Toyota responded

Wow—your review made our day! We’re thrilled to hear you had an incredible experience with us. Max will be over the moon to know he’s officially ‘the guy’ for top-notch service! Thanks for choosing Longo Toyota, and we can’t wait to roll out the red carpet for you again! Thank you for your support and happy holidays!

November 27, 2025

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Waiting area is large and clean. Long line even with appointment, but line moved quickly. Long line even with appointment, but line moved quickly. More

by Goosedad

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Recommend Dealer

Yes

Nov 28, 2025 -

Longo Toyota responded

Thank you for taking the time to share your feedback! We’re glad to hear you found our waiting area large and clean. We appreciate your patience with the line, and we’re happy to know it moved quickly for you. Your experience matters to us, and we hope to serve you even more efficiently during your next visit. Thank you for choosing Longo Toyota!