Maxwell Munsell | Page 20

Maxwell is always courteous, helpful with recommendations, and caring. I always seek him out when I’m at the dealership recommendations, and caring. I always seek him out when I’m at the dealership More

by MARIA.DISARRO Verified Customer Verified Customer

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Solid dealership. For our last service appointment it was hard to make the appointment when I initially called because I was placed on hold and had to go. This result For our last service appointment it was hard to make the appointment when I initially called because I was placed on hold and had to go. This resulted in me waiting a few weeks before calling back to get an appointment (that’s my fault). Once I dropped our car off I needed to talk further with service to adjust expectations. It was hard to get immediately in touch with service personnel who were “in charge of “ my specific car. Multiple calls, and hold times were required. The people were polite and genuinely apologetic for the delay. The service was completed swiftly and all concerns were addressed. I was provided an excellent loaner car, however make sure to double check the gas readout prior to leaving the location. The paperwork was incorrect by about 1/2 tank. They quickly adjusted the paperwork and apologized though when I took a photo and showed it to them BEFORE I left the location with the car. Make sure you have your insurance info ready if you plan on using a loaner car. More

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Great experience - super easy to schedule and nice waiting room. People all very friendly and helpful. waiting room. People all very friendly and helpful. More

by Nfjwldkfnm274950 Verified Customer Verified Customer

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The dealership is careful, suggestive, and informative to the needs of my vehicle. It also gives me a pictorial of my engine and underside which is unique, and comforting of the condition of my car. the needs of my vehicle. It also gives me a pictorial of my engine and underside which is unique, and comforting of the condition of my car. More

by SENID1 Verified Customer Verified Customer

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I had the pleasure of working with Maxwell who took the time to really listen to my concerns, answer my questions, and explain what would be done to evaluate the issues. I am impressed with his level of pr time to really listen to my concerns, answer my questions, and explain what would be done to evaluate the issues. I am impressed with his level of professionalism and expertise. The video and explanation of the work that was completed was very informative. With this excellent experience, Russ Darrow Mazda in Greenfield has earned my continued business. More

by DMITCHELL1964 Verified Customer Verified Customer

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Very comfortable waiting area and the treats and coffee are always replenished. My criticism is that sometimes it just seems like the service department misses on little things. This time when I got in m are always replenished. My criticism is that sometimes it just seems like the service department misses on little things. This time when I got in my car, the passenger seat was laid flat. Not sure why it was flat to begin with but it should have been placed in the upright position after whatever service was required on the passenger side of the interior. More

by BRAD.WILLIAMS0 Verified Customer Verified Customer

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Max does an excellent job and seeks to help me with whatever I need every time I work with him. whatever I need every time I work with him. More

by JSMATHISON97 Verified Customer Verified Customer

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Love our Mazda3 and love the service at Russ Darrow Mazda in Greenfield. Great people. in Greenfield. Great people. More

by A. CAMMACK Verified Customer Verified Customer

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From the waiting area, I observed my vehicle leave the body shop and park in a parking spot. About 30 minutes later I went to go ask staff of the vehicle status. Staff informed they were caught up in anot body shop and park in a parking spot. About 30 minutes later I went to go ask staff of the vehicle status. Staff informed they were caught up in another customer but my vehicle had been completed. There were plenty of other staff that could have informed me my vehicle was done without me sitting and waiting for over 30 minutes. I was disappointed in the service and I needed to be at work. More

by adriennescholfield Verified Customer Verified Customer

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Fast, efficient service on my Mazda for the tire rim leak. Thank you very much! leak. Thank you very much! More

by BARBARA_HUNTEMAN Verified Customer Verified Customer

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