Maya Fakih | Page 8

It's crazy how they try to get you to commit to a high car payment when they should be trying to help you get the lowest payment possible..#DTLAKIADOBETTER car payment when they should be trying to help you get the lowest payment possible..#DTLAKIADOBETTER More

by crystalallen885 Verified Customer Verified Customer

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I brought it my car for a diagnostic test on the engine because it was shaking and has a recall on it. They never looked at my engine, but found "other" issues with it. I took it somewhere else, and in les because it was shaking and has a recall on it. They never looked at my engine, but found "other" issues with it. I took it somewhere else, and in less than an hour I received photos of a leak that was coming from my engine. More

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Very unorganized and inefficient dealership. Had my recall appointment booked weeks in advance, and when I got there they didn’t have the piece needed to fix my car. So I needed to take my car b Had my recall appointment booked weeks in advance, and when I got there they didn’t have the piece needed to fix my car. So I needed to take my car back home and book another appointment. Took the day off work to get this done, and they didn’t even bother calling me to let me know they no longer had the car piece needed. Very frustrating More

by CRISTIELEN.SN Verified Customer Verified Customer

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The service was great. The people working at the service department showed great professionalism and care. I highly recommend this dealership. The people working at the service department showed great professionalism and care. I highly recommend this dealership. More

by Jad Gharzeddine Verified Customer Verified Customer

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Online price is not the real price as advertised when you get there. I even looked specifically for dealer add ons and looked at the window sticker online as well. They then say they can’t remove the dealer get there. I even looked specifically for dealer add ons and looked at the window sticker online as well. They then say they can’t remove the dealer add ons. 500 dollars for wheel locks when they cost 50-100 bucks online from Kia. They make you buy Lo-Jack when you don’t want it. More

by R1 Verified Customer Verified Customer

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Almost zero communication. The three 3 word pieces of communication came by text, they wouldn't call me even when I asked twice. The tires were sold at above cost, the labor co The three 3 word pieces of communication came by text, they wouldn't call me even when I asked twice. The tires were sold at above cost, the labor cost was exorbitant. I asked for a car wash before the car would be returned and not only did they not honor the request, I got the car back dirtier than when it was sent in, and with shards of broken car window glass in between the seats of my 2 month old car that has never been in an accident and never been near any broken glass. I will go ANYWHERE but here the next time I need work done. I think Carson has a Kia service center, it can't be any worse than the DTLA one. Go to DTLA Kia Service Center at your own peril. More

by s.e.razar Verified Customer Verified Customer

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Great job I love what they did they were doing their job I’m happy with that I’m happy with that More

by josebarajase1 Verified Customer Verified Customer

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I was called there for a recall. I arrived told them that I had been having some problems with the ignition but told them to let me know if that would be an issue. I then waited thre I arrived told them that I had been having some problems with the ignition but told them to let me know if that would be an issue. I then waited three hours and when they were finally finished they told me that they had actually done nothing but the inspection and that I had to come back but that everything would be ok. Reluctantly I made another appointment, came back and waited two hours only to get a text that they couldn't perform the recall because of a problem in the ignition, something they didn't mention during the supposed inspection. They wasted my time, wasted my energy, just for them to do nothing and try to charge me thousands of dollars. More

by JULES0605 Verified Customer Verified Customer

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Excellent customer service from Mark, Julia and valet team. Follow up is also frat. Thanks. team. Follow up is also frat. Thanks. More

by DAPASCASCIO Verified Customer Verified Customer

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We found our experience very pleasant. They explained the contract throughly. Thought we got a good trade value They explained the contract throughly. Thought we got a good trade value More

by LEES4 Verified Customer Verified Customer

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