Medric Mills | Page 2

Continuing issue with Ourisman and my vehicle This email is in reference to the recent service on my 2012 Chevy Captiva at the Ourisman Chevrolet of Alexandria and Bowie. I purchased my vehicle in This email is in reference to the recent service on my 2012 Chevy Captiva at the Ourisman Chevrolet of Alexandria and Bowie. I purchased my vehicle in July, 2014 from CarMax White Marsh. I purposely also purchased the MaxCar Extended Warranty for my vehicle for peace of mind. Soon after having the vehicle, I began to have trouble with the car. Service Traction Control would flash on dash, the vehicle would blink in out affecting the radio anytime a turn signal was used or the window rolled up or down. The radio soon went completely out and there was no sounds in the car. Soon after the vehicle would just completely shut down—no power. It also would not respond to a jump and to the point where I would be stranded. I took my vehicle to the Ourisman Chevrolet in Alexandria in July, 2015 and after having the vehicle for two days, was informed that I needed an oil change. This was baffling to me as I was up to date with my oil changes and even had the most recent receipt reflecting the change, but I did not complain. I paid the $124 and the vehicle was working fine. Fast forward a few months later (November, 2015), I started to have the SAME exact issues with the vehicle. After purchasing a home in Bowie, I elected to go to the Ourisman of Bowie on Governor’s Bridge Road because it was closer to my new home. My vehicle had to be to be towed into the dealership because it again shut down. I explained to the gentleman exactly what was happening, that this was happening before and they told me I only needed an oil change. This time, I was informed it was the battery. I paid over $400 for a new battery and labor in November. Again the vehicle was working ok. Until this last past week where AGAIN the same exact things are happening—Service Traction Control, blinking power, no turn signal sound and no radio. I called to the Bowie Chevrolet, left a message for the manager- I have received no return call—that was almost a week ago. At this point, I am beyond frustrated with the level of service that I have received from Ourisman. I believe it is because I have an extended warranty, the dealership is avoiding going thru the process required and needed to fully understand what is wrong with my vehicle. The exact same symptoms the car was having the first time, is still happening. I have full oil and a new battery from November. What will be the excuse now? I have a 7 year old son and am a single mother. It frustrates me even more that I am out with my son and my vehicle completely SHUTS DOWN. I have learned to pop the hood and place my key—yes, my key—on the positive side of the battery which gives us enough charge to get home. I am requesting that someone of managerial delegation contact me immediately to schedule a time to bring my vehicle in for a full diagnostics. I have paid roughly $600 to Ourisman and I feel as though I have been taken advantage of because I am woman and because I have an extended warranty. More

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