Meg Zerkle

I purchased a new GMC 3500 HD from Jerry Seiner GMC Las Vegas, and for the past year and a half, I’ve taken the truck to Jerry Seiner GMC Bountiful here in Utah for all its service needs. Recently, I recei Vegas, and for the past year and a half, I’ve taken the truck to Jerry Seiner GMC Bountiful here in Utah for all its service needs. Recently, I received a recall notice from General Motors regarding the tailgate switch and took the truck to the Bountiful dealership to have it addressed. After replacing the recalled part, the service team informed me of something shocking: the tailgate had internal damage, and someone had used zip ties and super glue to hold it together. They explained that the damage was still present and could cause the tailgate to open on its own, even after the recall repair. My truck has never been in an accident or damaged, so I contacted both the Las Vegas dealership, where I purchased the truck, and the Bountiful dealership, where it’s been serviced. Unfortunately, neither location was willing to take responsibility for the issue. Instead, I was told to call GMC directly. It’s incredibly disappointing. This truck cost nearly $100,000, and I trusted Jerry Seiner GMC with both the sale and ongoing maintenance. To find out there’s a significant issue with the tailgate—and then be told it’s my responsibility to deal with—is beyond frustrating. I expected better accountability and customer service from a dealership group I’ve spent so much money with. It feels like once they’ve made the sale, they’re no longer invested in taking care of their customers. Sadly, I can’t recommend Jerry Seiner GMC to anyone based on this experience. More

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One good thing is that they got me in quickly but that's where the good ends. My truck problem was misdiagnosed and resulting in me having to take it to my local dealer to have it properly repaired when I where the good ends. My truck problem was misdiagnosed and resulting in me having to take it to my local dealer to have it properly repaired when I got back to Washington from our trip. I spent over $4000.00 dollars at Jerry Seiners for what I now believe was work that didn't need to be done. My bill from my local dealer Titus Will cost me an additional $1600.00. I would like to be contacted to discuss this issue. More

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We looked at a vehicle on a Sunday that was on the lot. We really liked the Truck, and decided to get one like it. Thursday we filled out everything on line, and got approved. We came in that Friday follow We really liked the Truck, and decided to get one like it. Thursday we filled out everything on line, and got approved. We came in that Friday following, and picked up the Truck. Edward our Salesman was great, and showed us all about our new truck. Every one helped make this a great Truck buying experience. More

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I would highly recommend Jerry Seiner north Salt Lake to everyone. Problem Was fixed immediately. No problems since then. Thank you. everyone. Problem Was fixed immediately. No problems since then. Thank you. More

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I only waited a few minutes for completion of emissions test. I have been taking my vehicles here for years. test. I have been taking my vehicles here for years. More

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Friendly efficient sales staff able to help me find a vehicle that finds my needs. vehicle that finds my needs. More

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Dealership refused to refund a prepaid service plan after I had bought a new car. Service advisor said there was nothing he could do. I had bought a new car. Service advisor said there was nothing he could do. More

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The the first time I walked into the dealership I was greeted warmly with everyone. There was absolutely no pressure at all and my wife and I felt very welcome and relaxed. When I brought my truck in for greeted warmly with everyone. There was absolutely no pressure at all and my wife and I felt very welcome and relaxed. When I brought my truck in for a engine light the service department staff was right on it. The showed me exactly what the problem was and took care of it on the spot. More

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I have always been treat with people who know what it means to be a customer oriented. They make you feel important. They are fast and I have done business with this dealership since 1969 and will contin means to be a customer oriented. They make you feel important. They are fast and I have done business with this dealership since 1969 and will continue to have them take care of my needs. More

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Car dealership did not want my cash to trade on any autos they had. Strange they had. Strange More

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