- jbrevard8
Verified Customer
Good job, in and out quick. Service was good car runs good and the quality of work keeps my car running good. Nice building and good service helps out.
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Feb 02, 2021 -
Dick Dyer Toyota responded
Thank you for taking the time to rate us! We look forward to future visits!
- PDAVIS0654
Verified Customer
Dealership was easy to contact for service. Waiting area clean.
Service was completed in a timely fashion and technician took the time to explain what was done
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Jan 07, 2021 -
Dick Dyer Toyota responded
Thank you for sharing your feedback with us! We are delighted to hear that our service team provided you with such a wonderful experience during your recent visit. Please let us know if we can be of assistance with any future auto needs!
- DNJONES1
Verified Customer
Great service and very helpful! Meagan you as very nice and took her time to explain things clearly. She offered suggestions that I can do, bit not as expensive.
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Dec 21, 2020 -
Dick Dyer Toyota responded
Thank you for leaving us a review! We're glad to hear Meagan helped you to have a five star experience. Please let us know if we can help with anything else!
- Elaine
Verified Customer
Waited 2 hours and 15 minutes for oil change/tire rotation. Your dealership tends to over book when it comes to service. I plan to look for a dealership with a better service department
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Dec 21, 2020 -
Elaine responded
You can resolve the issue by not over booking service appointments daily. Do this and I will return to your dealership for my next service
Dec 21, 2020 -
Dick Dyer Toyota responded
Hi, Elaine. While we appreciate you taking the time to share this feedback, we regret that you’ve been concerned with the duration of your service experiences with our team. We would like an opportunity to further discuss these comments with you, so we can work to earn back your trust. At your convenience, please reach out to Daniel Peterson at (803) 691-5602.
- BUTTON3
Megan was a super person! Very friendly and answered all of my questions! Was very glad to have dealt with Megan! Wish everyone was as friendly! The world needs more people like her!
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Dec 11, 2020 -
Dick Dyer Toyota responded
We couldn't agree more! Thank you for the kind words about Megan. We're happy she provided you with a positive experience with us. Please come see us again!
- jenniyal2010
Verified Customer
The customer service has always been awesome. Everyone greet you and have a positive attitude. Every visit have been a great one. Always provide awesome service.
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Dec 04, 2020 -
Dick Dyer Toyota responded
That's what we like to hear! We are glad to hear that you were provided with an excellent experience by our service team. Thank you for choosing Dick Dyer Toyota to service your vehicle. We truly appreciate your business.
- USC #1
Verified Customer
Service department really takes care of all my needs to my vehicles definitely recommend giving them a try. Thank you Dick Dyer Toyota for a great service experience
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Nov 30, 2020 -
Dick Dyer Toyota responded
As always, it was our pleasure. Thank you for choosing and continuing to choose Dick Dyer Toyota.
- Columbia87
Verified Customer
The person was friendly and did not force any unnecessary services. They asked me to wait on changing tires which was worn out. The also wanted me to wait for 100k miles service
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Nov 25, 2020 -
Dick Dyer Toyota responded
Thank you for choosing Dick Dyer Service Center and for your five-star review! We are glad to hear you enjoyed your experience here and hope that you will consider Dick Dyer again in the future.
- linda.stewart224
Verified Customer
Excellent professional consistent service! **** A 25 word minimum response is however silly and inconvenient in order to complete this survey. I doubt it contributes to a high response. I would be willing to bet this causes more people to delete this email than not! ****
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Nov 23, 2020 -
Dick Dyer Toyota responded
Thank you very much, Linda, for your feedback on our team's service experience! We also appreciate your feedback on the minimum character count for reviews. It isn't our policy to have the minimum character count, but DealerRater's. I'll list some of their reasons down below if you're curious. Again, thank you so much for your review, and we'll be looking forward to your next visit. Take care!
The story is just as important as the star rating.
When reading positive reviews, consumers look for standout experiences.
When reading negative reviews, consumers look for context that distinguishes between a truly bad experience and a finicky or grumpy customer.
A minimum word count helps us reduce fraud and reputation inflation.
- SYR14
Verified Customer
Kayla and Megan both displayed outstanding knowledge, professionalism and customer service. They answered all of my questions!!! They also ensured that I got the issue fixed this time!! I was there juts a few weeks back and the young man told me that my check engine light probably wasn’t anything to worry about..thankfully I brought it back and found it was a disconnected hose.
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Other Employees Tagged:
Kayla Ruprecht
Nov 17, 2020 -
Dick Dyer Toyota responded
Thank you so much for your feedback and review! We are excited to hear that you had such a great visit and that we were able to find the issue and take care of it for you! We appreciate your business!