Megan Sonnie

Spitzer Ford St. Marys responded

We’re pleased to hear our service department was friendly and took the right steps to repair your Ford Expedition and handle the warranty claim. Your feedback will be shared to recognize the team. We look forward to assisting you again.

Spitzer Ford St. Marys responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Spitzer Ford St. Marys responded

Thank you for choosing another Ford F-150 Hybrid. We’re glad our sales, finance, and service teams worked seamlessly to support your purchase. We appreciate your loyalty and look forward to assisting you with your F-150 Hybrid in the future.

Spitzer Ford St. Marys responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Spitzer Ford St. Marys responded

Thanks for sharing about your experience with Spitzer Ford St. Marys. We appreciate your business and hope to see you again soon!

Spitzer Ford St. Marys responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Ford St. Marys. We look forward to having you as one of our valued customers for many more years to come!

Spitzer Ford St. Marys responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Ford St. Marys to be a positive one. Please don't hesitate to reach out if you need anything else.

Spitzer Ford St. Marys responded

Thanks for sharing about your experience with Spitzer Ford St. Marys. We appreciate your business and hope to see you again soon!

Spitzer Ford St. Marys responded

Thank you for bringing this to our attention. I sincerely apologize for the frustration and confusion you experienced during your recent visit. That is certainly not the level of accuracy or service we strive to provide. I would appreciate the opportunity to review this situation further, as recommending rear brake pads that were recently replaced is concerning if the vehicle did not need it. Please contact me directly at your convenience so I can look into this matter, address any misunderstandings, and work toward making this right. Thank you for your feedback — it helps us improve and ensure this does not happen again. - Jason Herbstritt - General Manager 814-834-2000

Spitzer Ford St. Marys responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Ford St. Marys.