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Meghan Kelly
Meghan Kelly at Ackerman Toyota

Meghan Kelly | Page 3

Sales Consultant

Ackerman Toyota

2020 Hampton Ave
Saint Louis, MO 63139

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22 Reviews
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22 Reviews

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22 Reviews of Meghan Kelly

May 09, 2017

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Employee Rating

You better buy NEW Well I never do this so I guess you could say the aggravation has gotten to me. Never, ever, ever buy a used car from Ackerman Toyota in Saint Louis, More

by VolFan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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May 09, 2017

Ackerman Toyota responded

Our reputation is something we take very seriously here at Ackerman Toyota. Much thought is put into how we handle a customer complaint that is fair to the customer and what is right and not right. We sold this gentleman a $5200.00 car that was sold "AS-IS" without a warranty. The customer knew the vehicle was sold "AS-IS" before he purchased the vehicle. The customer signed a piece of paper that explains that the vehicle was sold "AS-IS". We did everything from a consumer stand point we were supposed to do. This customer lives hundreds of miles away and we were never given a chance to look at the car after the purchase to verify the repair. We were told we had to pay $1200.00 to fix a car that we sold "AS-IS", Our position is that we were upfront and forthright as we are with all our customers....We don't sell bad vehicles.....Our track record indicates that...

May 09, 2017

VolFan responded

I was told repeatedly that it had a warranty and realized it didn't when I signed for the car, not because they told me at purchase, but rather told me they misspoke when I called. The issue with the car was a bad AC but I bought it on a cool day so neither myself or my buddy could tell. It needed a new compressor and clutch assembly and I have taken it to 2 different mechanics, one of which was a Toyota garage. Meghan, the sales rep, looked me in the eye and said everything had met Toyota standards or it wouldn't be on the lot after I questioned her about another issue. The fact is they had an oppertunity to meet me halfway and chose not to. They say they stand behind every car purchase, but apparently this only applies to new. To top this off, if you have a complaint with this dealer, would you want them broadcasting the ins and outs of your purchase to try and regain the upper hand in the review? I told them if it had went down a week after purchase I wouldn't say anything to them as I took the risk, but the car description had air conditioning listed, which unfortunately for my pocketbook it clearly does not.

October 03, 2016

Dealership Rating
Employee Rating

Great customer service Meghan was extremely helpful in helping me figure out what car was the best fit for me. She didn't try to pressure me into anything and was great to w More

by Rmschwartz93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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