"Top Notch Experience"
I strongly recommend going to Mei Kei Hong and Milton Taylor for your VW purchase. They provided outstanding and pleasant support throughout the buying process.
"Patrick Smith - VW Atlas Purchase"
Mei Kei did a very good job helping me acquire the right vehicle and provided competitive pricing. They also provided a very competitive trade price on my vehicle
"VERY SMOOTH SALES EXPERIENCE"
MEI KEI WAS EXTREMELY FRIENDLY, KNOWLEDGABLE AND PROVIDED TOP NOTCH SERVICE. SHE WAS VERY EASY TO WORK WITH AND WENT ABOVE AND BEYOND TO ANSWER ANY QUESTION! I WOULD DEFINITELY RECOMMEND HER TO ANYONE LOOKING FOR A NEW ALL TRACK!
"Buying made easy"
Mei Kei Hong made the car purchasing experience hassle free. She was knowledgeable about the car and walked us through the process efficiently. This was the first time we purchased car without going through the “car salesman experience”.
"Great experience "
Mei was very helpful and professional. She knows how to treat customers. Her personality always keeps customers happy. Mei is a star of the dealership.
"WOW What Great customer Service"
Heritage Volkswagen Owings Mills is GREAT!!!! Great Salespeople, Great Managers, Great TEAM all around. Honest people that don't play games. They have a good product and they use good sales practices which will keep customers happy.
I went to another Heritage VW dealership in Catonsville that played games with us changed the price, made us wait, didn't explain things. Worst of all keep us there when my kids were hungry hoping I would just sign the paperwork and go home! My wife and I loved the Tiguan but didn't want to work with that other place. A few days later we got a call from Heritage Volkswagen Owings Mills and they asked if I was still interested in a Tigaun. After hearing my about my bad experience they apologized even though it wasn't their fault and asked if I would come in to try them out. We reached a deal over the phone and asked if I would come in and talk.
We came in and sure enough, no games, no changes in prices, what we discussed over the phone is what I paid. We worked with Mei Kei who is great and got everything we needed. Mei Kei and the manager Shawn even found some more rebates so I took another $1k home in cash back! I will be going back again to my by next car there!
"Excellent Sales Service."
Mei Kei Hong my sales representative did an outstanding job. I would go there again. Enjoyed the test drives and the options discussion ogf the various models.
"Bought VW Golf from Mei Kei Hong, and she was terrific!"
I went into the dealership, which also sells Subarus, looking to test drive an Impreza. Did not love the car, but then noticed that they also sold VWs. I had enjoyed the experience of meeting Mei Kei, who greeted me upon my arrival with a big smile, and made the test drive a lot of fun with her pleasant and easy-going manner. So I went back on another day to test drive a Golf. They only had a GTI on the lot, which was more expensive than what I wanted (and, at 220hp, a little more powerful than I needed), but Mei Kei and her manager worked to get me a Golf Wolfsburg TSI, which was a little cheaper, powerful enough (at 170hp), with better gas mileage (36mpg highway) and with the amenities (sunroof, Apple Car Play, leatherette heated seats) that I wanted. Everyone stayed until almost midnight on the day I came in to drive that vehicle, as I decided around closing time that I was going to buy. I would go again. Yes, I liked the car, but I also liked Mei Kei. She's a great salesperson.
Other Employees Tagged:
Mei Kei Hong provided excellent service. She excelled in the honest communication of fees and what to expect in my new car. Call her up!