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Melanie Betancur

Overview Reviews (85) Inventory (246)

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Melanie Betancur

Service Advisor

The New Babylon Honda

650 Montauk Hwy
West Babylon, NY 11704

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4.5

85 Reviews

Overview Reviews (85) Inventory (246)

Languages Spoken

English

Spanish

4.5

85 Reviews

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85 Reviews of Melanie Betancur

July 18, 2025

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The service was fast and friendly but there is no working car wash at the service center to wash vehicles and my car wasn’t able to be washed after it was serviced, car wash at the service center to wash vehicles and my car wasn’t able to be washed after it was serviced, More

by kedawe27

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Recommend Dealer

Other Employees Tagged: Steven Ferchak

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July 17, 2025

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The service center was rather clean and everyone working there was kind. Will be returning in the future. there was kind. Will be returning in the future. More

by npetrini

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Recommend Dealer

Yes

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July 13, 2025

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Once again Melanie went above and beyond to assess my car’s problem, make a sound recommendation, get the part quickly, and get me in and out in the promised short window. So grateful car’s problem, make a sound recommendation, get the part quickly, and get me in and out in the promised short window. So grateful More

by John

Verified Customer

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Recommend Dealer

Yes

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Jul 15, 2025 -

The New Babylon Honda responded

Hi John, Thank you for taking the time to share your experience! We’re so glad to hear that Melanie once again delivered the exceptional service you’ve come to expect. We truly appreciate your trust and loyalty, and we’ll be sure to pass along your kind words to her. Looking forward to seeing you next time! Warm regards, The New Babylon Honda Service Team

July 10, 2025

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Dealership is fine. $350 to replace a key is usury. Honda rates a zero for maintenance pricing. $350 to replace a key is usury. Honda rates a zero for maintenance pricing. More

by Bill

Verified Customer

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Recommend Dealer

Yes

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Jul 15, 2025 -

The New Babylon Honda responded

Hi Bill, Thank you for your honest feedback. We’re glad to hear your experience at the dealership was positive, but we completely understand your concerns regarding the cost of key replacement. Pricing on parts like keys is set by the manufacturer, and unfortunately, we’re limited in what we can control. That said, we always aim to provide transparent service and do our best to offer value wherever possible. We appreciate your business and hope to better serve you in the future. Best regards, The New Babylon Honda Team

June 02, 2025

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Was not good at all. .. online prices was very different than the prices when you get there... .. online prices was very different than the prices when you get there... More

by JRIVERA1872

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Recommend Dealer

Other Employees Tagged: Kevin Falco, Vanessa Gonzalez, Steven Ferchak, Abraham Castillo, Vincent Caccavale

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May 28, 2025

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Melanie service adviser is top notch and very helpful and knowledgeable. She went out of way to keep me posted knowledgeable. She went out of way to keep me posted More

by JBRIDT

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Yes

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May 24, 2025

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He was very informative on what had to be done on the car besides the recal! I was very satisfied with the work and didn’t have to wait long besides the recal! I was very satisfied with the work and didn’t have to wait long More

by stefsciacca52

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Recommend Dealer

Yes

Other Employees Tagged: Abraham Castillo

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Jun 07, 2025 -

The New Babylon Honda responded

Thank you for your feedback! We're glad to hear you had a smooth and informative service experience. It’s great to know that everything was explained clearly and completed in a timely manner. We appreciate your trust and look forward to serving you again in the future!

May 03, 2025

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Great service. Very informative with options. Comfortable waiting room. Fast and efficient. Value focused Thanks Very informative with options. Comfortable waiting room. Fast and efficient. Value focused Thanks More

by Kimberlyarezzi

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Melanie Betancur

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April 29, 2025

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Started off rocky with Abraham but the Assistant Manager Angel stepped in & saved the day, I’m a happy customer now. Angel stepped in & saved the day, I’m a happy customer now. More

by Queen Roz

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Recommend Dealer

Yes

Other Employees Tagged: Nicholas Frank, Abraham Castillo , Amanda

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May 01, 2025 -

The New Babylon Honda responded

Thank you for sharing your experience, Queen Roz! We’re sorry to hear that your visit started off rocky, but we’re glad to hear that Angel was able to step in and help turn things around. We're committed to providing excellent service, and we truly appreciate your patience. We’re happy to have you as a satisfied customer and look forward to assisting you again in the future! Best regards, The New Babylon Honda Team

April 23, 2025

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Went in for a recall was supposed to be approximately 4 hours was done in 2and a half only complaint was no loaner vehicles available hours was done in 2and a half only complaint was no loaner vehicles available More

by Don't have a screen name

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Recommend Dealer

Yes

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