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Melanie Betancur
Melanie Betancur at The New Babylon Honda

Melanie Betancur

Service Advisor

The New Babylon Honda

650 Montauk Hwy
West Babylon, NY 11704

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4.5
81 Reviews

Languages Spoken

English English

Spanish Spanish

4.5

81 Reviews

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81 Reviews of Melanie Betancur

June 02, 2025

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Was not good at all. .. online prices was very different than the prices when you get there... More

by JRIVERA1872
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Recommend Dealer
No

Other Employees Tagged: Kevin Falco, Vanessa Gonzalez, Steven Ferchak, Abraham Castillo, Vincent Caccavale

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May 28, 2025

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Melanie service adviser is top notch and very helpful and knowledgeable. She went out of way to keep me posted More

by JBRIDT
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Recommend Dealer
Yes
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May 24, 2025

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He was very informative on what had to be done on the car besides the recal! I was very satisfied with the work and didn’t have to wait long More

by stefsciacca52
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Abraham Castillo

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Jun 07, 2025

The New Babylon Honda responded

Thank you for your feedback! We're glad to hear you had a smooth and informative service experience. It’s great to know that everything was explained clearly and completed in a timely manner. We appreciate your trust and look forward to serving you again in the future!

May 03, 2025

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Great service. Very informative with options. Comfortable waiting room. Fast and efficient. Value focused Thanks More

by Kimberlyarezzi
Recommend Dealer
Yes

Other Employees Tagged: Melanie Betancur

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April 29, 2025

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Started off rocky with Abraham but the Assistant Manager Angel stepped in & saved the day, I’m a happy customer now. More

by Queen Roz
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Recommend Dealer
Yes

Other Employees Tagged: Nicholas Frank, Abraham Castillo , Amanda

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May 01, 2025

The New Babylon Honda responded

Thank you for sharing your experience, Queen Roz! We’re sorry to hear that your visit started off rocky, but we’re glad to hear that Angel was able to step in and help turn things around. We're committed to providing excellent service, and we truly appreciate your patience. We’re happy to have you as a satisfied customer and look forward to assisting you again in the future! Best regards, The New Babylon Honda Team

April 23, 2025

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Went in for a recall was supposed to be approximately 4 hours was done in 2and a half only complaint was no loaner vehicles available More

by Don't have a screen name
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Recommend Dealer
Yes
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April 18, 2025

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I had to wait at least 3 hours. However you guys were very cool about it. Mel offer me a loaner but I decided to wait it out. Very professional and friendly!! More

by dphighdog4
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Recommend Dealer
Yes
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April 17, 2025

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Melanie was a little short and rude. They never told me where to go, and she was annoyed I didn't know on my own. The girls in the waiting area were polite and the work was done quickly. More

by Casey.clifford30
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Recommend Dealer
Yes
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April 14, 2025

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Melanie went above and beyond. I was in twice within 48 hours after hitting potholes and suffering tire damage. She did everything possible to make the experience bearable. Got me More

by John
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Recommend Dealer
Yes

Other Employees Tagged: Vanessa Gonzalez

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Apr 15, 2025

The New Babylon Honda responded

Hi John, Thank you so much for taking the time to leave such a thoughtful review. We’re so glad to hear that Melanie and Vanessa were able to support you during a stressful situation and make the experience as smooth as possible. Going above and beyond for our customers is what we strive for, and it's wonderful to know that their efforts made a difference. We truly appreciate your kind words and your continued trust in us. If you ever need anything in the future, we’re here for you!

April 10, 2025

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Vanessa and Melanie went above and beyond to take care of my car and me today. More

by John
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vanessa Gonzalez

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Apr 15, 2025

The New Babylon Honda responded

Hi John, Thank you for the kind words! We’re so glad to hear that Vanessa and Melanie took great care of you and your vehicle. Going above and beyond for our customers is what we aim for every day, and it's always rewarding to see that reflected in your experience. We truly appreciate your support and look forward to assisting you again in the future! The New Babylon Honda Team

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