Melanie Betancur
Melanie Betancur at The New Babylon Honda

Melanie Betancur

Service Advisor

The New Babylon Honda

650 Montauk Hwy
West Babylon, NY 11704

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4.5
85 Reviews

Languages Spoken

English English

Spanish Spanish

4.5

85 Reviews

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85 Reviews of Melanie Betancur

July 18, 2025

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Employee Rating

The service was fast and friendly but there is no working car wash at the service center to wash vehicles and my car wasn’t able to be washed after it was serviced, More

by kedawe27
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Steven Ferchak

July 17, 2025

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The service center was rather clean and everyone working there was kind. Will be returning in the future. More

by npetrini
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Recommend Dealer
Yes

July 13, 2025

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Once again Melanie went above and beyond to assess my car’s problem, make a sound recommendation, get the part quickly, and get me in and out in the promised short window. So grateful More

by John
Service Price Transparency
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Recommend Dealer
Yes
Jul 15, 2025

The New Babylon Honda responded

Hi John, Thank you for taking the time to share your experience! We’re so glad to hear that Melanie once again delivered the exceptional service you’ve come to expect. We truly appreciate your trust and loyalty, and we’ll be sure to pass along your kind words to her. Looking forward to seeing you next time! Warm regards, The New Babylon Honda Service Team

July 10, 2025

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Employee Rating

Dealership is fine. $350 to replace a key is usury. Honda rates a zero for maintenance pricing. More

by Bill
Service Price Transparency
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Recommend Dealer
Yes
Jul 15, 2025

The New Babylon Honda responded

Hi Bill, Thank you for your honest feedback. We’re glad to hear your experience at the dealership was positive, but we completely understand your concerns regarding the cost of key replacement. Pricing on parts like keys is set by the manufacturer, and unfortunately, we’re limited in what we can control. That said, we always aim to provide transparent service and do our best to offer value wherever possible. We appreciate your business and hope to better serve you in the future. Best regards, The New Babylon Honda Team

June 02, 2025

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Was not good at all. .. online prices was very different than the prices when you get there... More

by JRIVERA1872
Service Price Transparency
Workmanship
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Recommend Dealer
No

May 28, 2025

Dealership Rating
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Melanie service adviser is top notch and very helpful and knowledgeable. She went out of way to keep me posted More

by JBRIDT
Service Price Transparency
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Recommend Dealer
Yes

May 24, 2025

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Employee Rating

He was very informative on what had to be done on the car besides the recal! I was very satisfied with the work and didn’t have to wait long More

by stefsciacca52
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Recommend Dealer
Yes

Other Employees Tagged: Abraham Castillo

Jun 07, 2025

The New Babylon Honda responded

Thank you for your feedback! We're glad to hear you had a smooth and informative service experience. It’s great to know that everything was explained clearly and completed in a timely manner. We appreciate your trust and look forward to serving you again in the future!

May 03, 2025

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Employee Rating

Great service. Very informative with options. Comfortable waiting room. Fast and efficient. Value focused Thanks More

by Kimberlyarezzi
Recommend Dealer
Yes

Other Employees Tagged: Melanie Betancur

April 29, 2025

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Employee Rating

Started off rocky with Abraham but the Assistant Manager Angel stepped in & saved the day, I’m a happy customer now. More

by Queen Roz
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nicholas Frank, Abraham Castillo , Amanda

May 01, 2025

The New Babylon Honda responded

Thank you for sharing your experience, Queen Roz! We’re sorry to hear that your visit started off rocky, but we’re glad to hear that Angel was able to step in and help turn things around. We're committed to providing excellent service, and we truly appreciate your patience. We’re happy to have you as a satisfied customer and look forward to assisting you again in the future! Best regards, The New Babylon Honda Team

April 23, 2025

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Employee Rating

Went in for a recall was supposed to be approximately 4 hours was done in 2and a half only complaint was no loaner vehicles available More

by Don't have a screen name
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Recommend Dealer
Yes
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