Melanie Larcombe

Painless! How often does anyone ever say that about buying a car, right? Well, if you want a transparent, comfortable, seamless and painless car buying exper How often does anyone ever say that about buying a car, right? Well, if you want a transparent, comfortable, seamless and painless car buying experience go see Melanie Lacombe at Berlin City Toyota. * Disclaimer: Let me start by saying I don't throw praise around lightly, I'm a business author and speaker (my subject matter expertise is customer service, leadership and operational excellence). Melanie truly makes buying a new car an incredibly easy experience. It doesn't feel at all adversarial, manipulative or transactional. Melanie conducts herself like a trusted advisor (no gamesmanship or strongarm sales tactics), her follow through impeccable and attention to detail second to none; as a result she creates a win-win situation for all involved. Which is why when I needed a new vehicle this week I didn't even think of calling anyone else. I just bought a 2021 Toyota Sienna from Melanie on Saturday. This is my family's 10th Toyota over the past 25 years. My wife, 2 daughters, my mother and I all happily drive Toyotas. Obviously we are sold on Toyota, as it's a reliable and trustworthy brand. But as importantly we are sold on Melanie Lacombe who is every bit as reliable and trustworthy as the brand she represents. Get your next vehicle from Melanie at Berlin City, I promise you won't be disappointed. More

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I recently purchased a 2017 Toyota Rav4 and had a wonderful experience with my salesperson, Melanie, and the finance manager, John. Melanie was friendly nice, and helpful making the purchase easy and wonderful experience with my salesperson, Melanie, and the finance manager, John. Melanie was friendly nice, and helpful making the purchase easy and fast. She never once made me feel pressured and made sure I found a vehicle that fit my needs. John, in the finance department, was polite and made the transaction easy for me. I don't have the best credit, but John never made me feel embarrassed about discussing this and treated the part of the sales so politely. Having used the service dept only a view times at Berlin City for my previous vehicle (Toyota Yaris), having such a positive sales experience will definitely make me a services customer. I recommend anyone to use Berlin City for their sales and service needs. More

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Easiest truck purchase ever! And I never even went to the dealership. Not only were they efficient, a pleasure to work with, and gave me a fair trade in offer, they delivered my Tacoma to my doorstep, almost dealership. Not only were they efficient, a pleasure to work with, and gave me a fair trade in offer, they delivered my Tacoma to my doorstep, almost 2 hours away and took my trade simultaneously! Highly recommend! More

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Positive, stress free experience Thanks to Melanie’s friendly personality, professionalism and transparent communication throughout our entire transaction, from the first phone call Thanks to Melanie’s friendly personality, professionalism and transparent communication throughout our entire transaction, from the first phone call to the signing of the documents, our purchase of a 2020 Toyota Camry was a wonderful experience. Also, spoke with a gentleman who went over the financing details as well as special options available; unfortunately, we don’t recall his name. I asked Melanie, and I think she said it was Steve. He patiently explained the details and options enabling us to pick and choose what we wanted, what we didn’t want. He was articulate and knowledgeable about the products he was explaining. He never pressured, simply explained. This is our third purchase at Berlin City and the reasons we keep going back, are always the same....the sales personnel and the fantastic deals! We are treated with respect and are never pressured into settling for less than what we wanted. There is one more new vehicle in our future and without hesitation, we’ll head to Berlin City. With much appreciation, Bob and Judy More

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DIFFERENT In the world of today, most of this was done on line, text, etc.. Chad and Melannie were extremely helpful in the process... In the process of the ex In the world of today, most of this was done on line, text, etc.. Chad and Melannie were extremely helpful in the process... In the process of the exchange I dealt with a very pleasant women gloved up and all, and have been in the process of working with Chad for the few thing's that I have found that need to be looked at.. I also shared Chad's name and # with my co-worker in their search for an auto. More

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Thanks Melanie! Just finished my second purchase in 8 months. This time for my elderly mom. They have a right to profit and I have a right to a fair price. Both purch Just finished my second purchase in 8 months. This time for my elderly mom. They have a right to profit and I have a right to a fair price. Both purchase prices were fair, trade in values were fair, responses were prompt, interactions were transparent, professional and painless. I would recommend Melanie and the sales manager Chad anytime. I also liked how Mody stepped in to help when my schedule didn’t completely align with Melanie’s for this recent purchase. That is a wonderful sign of a team approach not focused on competition. Thank you all! More

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Such an incredible experience with zero pain. I had gone to a very close by dealer who offered very small discount and lower trade. I emailed Berlin and was immediately offered huge discounts and higher tr to a very close by dealer who offered very small discount and lower trade. I emailed Berlin and was immediately offered huge discounts and higher trade. In spite of 45 min drive, I went there and completed the transaction. Picked up car next week. Melanie was the perfect rep! Highly recommended! More

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Good Experience This was my first truck bought from this dealership. It wasas good as I have had from other dealerships before. Saleswoman Melanie was pleasant and sh This was my first truck bought from this dealership. It wasas good as I have had from other dealerships before. Saleswoman Melanie was pleasant and she did a great job for me. Hopefully Berlin city will be my only dealership from now on. More

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