Melissa Gibson
Melissa Gibson at BMW of West Chester
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Melissa Gibson

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.7
215 Reviews
4.7

215 Reviews

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215 Reviews of Melissa Gibson

May 05, 2025

Dealership Rating
Employee Rating

Staff is welcoming and professional. Service was prompt and the process is efficient. Keeps me coming back for my service needs More

by JCISTERINO
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

May 01, 2025

Dealership Rating
Employee Rating

She was informative and courteous Tele in the loop even though it took 10 days to get all the repair order complete. Her access was always timely, responsive and polite. She is a very good asset for your d More

by ESTEGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 30, 2025

Dealership Rating
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Good customer service and inspection was outstanding because they found that I needed additional repairs thanks More

by dashon1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 17, 2025

Dealership Rating
Employee Rating

I received outstanding service during my last service visit. The dealership took care of everything as promptly as possible, which required ordering an important part. Once installed, that seemed to addr More

by jbrac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 10, 2025

Dealership Rating
Employee Rating

Always polite and thorough service. The dealership is a pleasant place to wait for your car. More

by SCHIDEKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 08, 2025

Dealership Rating
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Great people. The dealership is easy to get to from where I live and always fast service. More

by FUZZYME
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

April 03, 2025

Dealership Rating
Employee Rating

Service above and beyond. That says it all and there’s no more to say. More

by MONAPHILLIPS614@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 03, 2025

Dealership Rating
Employee Rating

Everyone is very nice at BMW but if Jiffy Lube can do an oil change in 15 minutes I feel that 2 hrs and 45 minutes is a little excessive for your service shop when I have a scheduled time slot. More

by Owen
Service Time
Service Communication
Recommend Dealer
No

March 29, 2025

Dealership Rating
Employee Rating

Always a pleasure dealing with Justice and Otto's team. Great car, good price, BMW!!!!! More

by Daniel.f.obrien
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justice Mogano

March 27, 2025

Dealership Rating
Employee Rating

Excellent Service at MINI and BMW! Thanks to Melissa and the team for a seamless visit. More

by CCAREY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Fritz

Mar 27, 2025

BMW of West Chester responded

We are thrilled to hear that you received excellent service at here at MINI and BMW of West Chester. Melissa and our service team are dedicated to providing seamless visits, and it is wonderful to know they met your expectations. Thank you for choosing MINI and BMW of West Chester!

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