Melissa Gibson
Melissa Gibson at BMW of West Chester

Melissa Gibson

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.8
353 Reviews
4.8

353 Reviews

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353 Reviews of Melissa Gibson

January 27, 2026

Dealership Rating
Employee Rating

My car was returned with all of my settings changed. The remote key only works sometimes. I am still not able to precondition car. Etc... More

by SBA.FOLK.ART
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

January 25, 2026

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Employee Rating

Excellent customer service experience. Exceptional product quality displayed. BMW and Mini vehicle models readily available on display in showrooms. More

by Rux333
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wilmer Rodriguez , Michael Dixon

January 24, 2026

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Wonderful. Car Wash was extra nice. Nice customer service Wish price was a bit accommodating More

by MICHEL5848
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

January 23, 2026

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Employee Rating

Drop off staff can be more helpful. They need to be better trained, and more responsive to customer needs. More

by ltnew1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 23, 2026

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Employee Rating

They quickly arranged an emergency repair visit to fix water leaks from my sunroof. Everything was done under warranty. More

by jspare3
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

Jan 23, 2026

jspare3 responded

I really appreciate the efficient service and the way the whole service team works together so effectively.

January 22, 2026

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Employee Rating

Service was clearly explained. Good service system with phone notifications. Comfortable waiting area with refreshments. Professional & friendly associates. Thank you! More

by Nor Momin
Recommend Dealer
Yes

January 19, 2026

Dealership Rating
Employee Rating

Easy to schedule inspection online. Appointment was on time and I waited for my car in the lobby. Always happy to work with Melissa she is very pleasant and always keeps me well informe More

by beccaboo_79
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

January 11, 2026

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Employee Rating

Too expensive. The cost of labor is too expensive. Not the rate but the hours being assigned to a job. It does not take that long. Also I am a loyal customer and ge More

by PJRAUCH
Recommend Dealer
No

Other Employees Tagged: Melissa Gibson

January 09, 2026

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Employee Rating

Early hours are very convenient. Inline scheduling is easy. Text updates including video summary are useful and efficient. Waiting lounge is excellent. More

by PRAPHULLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 08, 2026

Dealership Rating
Employee Rating

Well happy I am very happy with the service that you provided I am very happy with the service that your dealership provided for my state inspection More

by LILY_D_L
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

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