Melissa Gibson
Melissa Gibson at BMW of West Chester

Melissa Gibson

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.8
369 Reviews
4.8

369 Reviews

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369 Reviews of Melissa Gibson

February 14, 2026

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Employee Rating

Customer service is always excellent from the time you drive up to through the time you drive away. More

by Monique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Izzi, Caroline Combs

February 13, 2026

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Excellent communication. Things went very smoothly. Details and explanations provided for the servicing were very good. More

by jim@infoshreve.com
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

February 12, 2026

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Melissa Gibson West Chester, BMW helped me with everything I needed. Great customer service 👏 Thank you. More

by patelbiren007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 11, 2026

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Melissa is the best. Knowledgeable and honest. Oscar should be given an award for his detailing services. More

by tbrinser060559
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

February 11, 2026

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Very professional and friendly. My only complaint is the availability of loaner cars. In order to have a loaner it must be booked very far in advance. More

by Ritathompson
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

February 07, 2026

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Melissa has been my go to advisor for years. She stays on the issues and navigates the options for the best outcome. The place would not be the same without her. More

by bolanosco09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justice Mogano , Jimmy (Tech)

February 05, 2026

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Employee Rating

Visiting the dealership for service has always been scary for me in my lifetime. That is not the case going to BMW of Westchester. Absolutely not the case working with Melissa. She is friendly, efficient, pr More

by T Gensler
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

February 04, 2026

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Melissa is a pleasure to work with. Very helpful. The dealership has been very helpful and informative. More

by kim1979matthews
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

February 02, 2026

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I had my car in for an oil service and Melissa is my service advisor. Melissa is always kind and courteous and offers great advice. After speaking with Melissa , I decided to extend my maintenance plan. More

by Tbd
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

February 02, 2026

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Employee Rating

Excellent and thorough service. Not pushy and treat you with respect. Excellent, thorough, respectable, knowledgeable More

by shughes1397
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

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