Melissa Gibson

BMW of West Chester has always been a good dealership for me. They have treated me well. me. They have treated me well. More

by ksdshop Verified Customer Verified Customer

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Knowledgeable, professional, courteous staff who communicate well and get the job done efficiently and fully addressed any concerns. communicate well and get the job done efficiently and fully addressed any concerns. More

by ian.m.campbell3 Verified Customer Verified Customer

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As always the service experience was excellent. Melissa let me know that there was a high volume in the service area and my vehicle wouldn't be completed until the next day. The vehicle was returne Melissa let me know that there was a high volume in the service area and my vehicle wouldn't be completed until the next day. The vehicle was returned washed as promised More

by RJK039 Verified Customer Verified Customer

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The customer service was superb as always! My representative followed up as promised and my X5 was fixed as detailed. My representative followed up as promised and my X5 was fixed as detailed. More

by DJWOODY713 Verified Customer Verified Customer

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Excellent communication and excellent service Excellent follow through and follow up on things and great closed loop communication follow through and follow up on things and great closed loop communication More

by NJASANI Verified Customer Verified Customer

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Melissa is knowledgeable, professional and courteous. Always calls to explain progress and estimated costs of repairs. A pleasure to work with… Always calls to explain progress and estimated costs of repairs. A pleasure to work with… More

by GERALD.STEPIEN Verified Customer Verified Customer

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Melissa is always great support and always explains everything when it comes to the services needed. I apreciare her! everything when it comes to the services needed. I apreciare her! More

by WALVIS_AP Verified Customer Verified Customer

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Melissa was great she guided me with recommendations to address my concerns with my car. On pickup of my car, I was not feeling very confident with the service because the car was left unkept with items fr address my concerns with my car. On pickup of my car, I was not feeling very confident with the service because the car was left unkept with items from the center console left on the passengers seat and oil smudges on the drivers side door panel. During this experience it made me wonder what might be half done or not complete with the service items assigned for the visit that cost over $1000. More

by ANGELA39 Verified Customer Verified Customer

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Ok but very expensive was there because of a recall work. Completed as promised ok Completed as promised ok More

by RLORAH48 Verified Customer Verified Customer

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Everything was perfect from the scheduling to the service. Both times I took it in in fact over the past two weeks. service. Both times I took it in in fact over the past two weeks. More

by fincharges Verified Customer Verified Customer

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