Melissa Herzog

Not happy not great customer service and rude sales agent. Didn’t help me out agent. Didn’t help me out More

by JohnC Verified Customer Verified Customer

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I’m a customer who came in to look at, and possibly buy a new Kia Telluride. I love the vehicle, and the spacious interior. I also love the ebony black exterior. I also like the V6 engine. What I’m disappo new Kia Telluride. I love the vehicle, and the spacious interior. I also love the ebony black exterior. I also like the V6 engine. What I’m disappointed in are the business practices of the dealership personnel. Two weeks after I I had purchased the vehicle, I noticed a small chip in the windshield on the passenger side of the vehicle. I brought the vehicle back to the dealership for inspection. They said that they don’t do repairs like that. Instead, they recommended me to an outside company to make repairs on the windshield. The repair tech took before, during, and after repairs photos of the windshield and the work that the tech performed. The windshield repair company said that the original chip in the windshield was not reparable due the dealership having placed resin drops into the windshield chip area. A proper repair was never performed correctly by the dealership. The resin was not sealed, or cured by black light as it should have been at the dealership. The outside repair tech had to drill a hole on the other end of the crack, which was about a half inch horizontal on the windshield, passenger side. This had to have been done before I took possession of the vehicle itself. Upon inspection by the sale person, she missed the improper repair in the passenger side of the windshield. I have pictures of the windshield. What I would like is for the dealership to replace the windshield with a new one. I fully expect to hear from you soon, asap would be great! More

by allisonlludwiglovey Verified Customer Verified Customer

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Great overall experience. Mellisa was super friendly and easy to deal with the first finance person we dealt with was Pushy and overbearing. Oshay stepped in and took over the Mellisa was super friendly and easy to deal with the first finance person we dealt with was Pushy and overbearing. Oshay stepped in and took over the finance he was extremely easy to deal with and not overbearing whatsoever. I would absolutely recommend Mellisa and Oshay we will be doing business with them again! More

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Overall experience was excellent, minus financing with Vincent. Otherwise, we were very happy and pleased with the customer service, especially from Oshay and Melissa! In fact, they definitely made the tr Vincent. Otherwise, we were very happy and pleased with the customer service, especially from Oshay and Melissa! In fact, they definitely made the trouble we had with the finance guy completely worth it. We will definitely want to always deal with them if ever needed!! The following “very poor” reviews reflects our original financing situation/person, not Oshay who went above and beyond to correct the previous mistakes. More

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Very helpful and professional. The sales people were open to our needs and ideas and conscious of our price priorities The sales people were open to our needs and ideas and conscious of our price priorities More

by don Verified Customer Verified Customer

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Nice experience, Everyone keep us informed. They took time to explain everything, what more could you ask for. They took time to explain everything, what more could you ask for. More

by beth.andrews Verified Customer Verified Customer

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Cotoy was always there for what ever I asked for. And kept me up to date with what was going on with the vehicle and how long it was going to be And kept me up to date with what was going on with the vehicle and how long it was going to be More

by Patricia Allen Verified Customer Verified Customer

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My latest experience with Melissa at Midtown Kia was amazing! We needed more space for our growing family and she got me into a new, bigger family car, well within my budget! I am so pleased by her serv amazing! We needed more space for our growing family and she got me into a new, bigger family car, well within my budget! I am so pleased by her service and pleased with my 2025 Kia Carnival! More

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Had the best experience at Midtown Kia purchasing my new car. Melissa made the whole process smooth and seamless from start to finish. Highly recommend going to see her. Oshay in the finance department was car. Melissa made the whole process smooth and seamless from start to finish. Highly recommend going to see her. Oshay in the finance department was equally as great. Making the whole process smooth as well. 10/10 recommend them! More

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Still working on some quality issues with the car. But the crew were friendly. Thanks But the crew were friendly. Thanks More

by ross645 Verified Customer Verified Customer

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