Melissa Horan | Page 23

Owner Everyone was wonderful! From the moment I called everyone seem to do the right thing. Didn’t feel that high-pressure sales that you would normally fee Everyone was wonderful! From the moment I called everyone seem to do the right thing. Didn’t feel that high-pressure sales that you would normally feel from a dealership. And that’s what kind of works for me. More

by ken.goeringer Verified Customer Verified Customer

Helpful 0

Report | Print

Product Delivery Presentation Excellent product presentation delivered by Melissa Horan prior to taking delivery of the next generation LS500. The technology enhancements have bee Excellent product presentation delivered by Melissa Horan prior to taking delivery of the next generation LS500. The technology enhancements have been greatly improved upon from the last generation and Melissa's knowledge was very impressive. Melissa will be a great resource to call should questions regarding the LS features arise during the early days of ownership. More

Helpful 0

Report | Print

Test drive RX 350L The sales department was friendly and understood my needs from the moment I entered the show room I was taken care with courtesy. The sales associate The sales department was friendly and understood my needs from the moment I entered the show room I was taken care with courtesy. The sales associate Melissa Horan was knowledgeable in answering all my questions. There was never any pressure only the desire to educate me on the Lexus product features. During our short facility tour she took the time exchange pleasantries with a previous customer while they waited service on their car. This showed the aftercare that a purchaser will receive. More

Helpful 0

Report | Print

Excellent Service Melissa was very helpful with me finding the car I was looking for. I was in a rush today and everyone there went out of their way to help me out. I r Melissa was very helpful with me finding the car I was looking for. I was in a rush today and everyone there went out of their way to help me out. I really appreciate it. I got to drive out the same day. More

Helpful 0

Report | Print

Easy as pie! Melissa & Matt are the best to work with! Comfortable environment, no pressure hard work guaranteed , great follow up and they are funny as xxxx lol! Melissa & Matt are the best to work with! Comfortable environment, no pressure hard work guaranteed , great follow up and they are funny as xxxx lol! #bombdiggity! More

Helpful 0

Report | Print

Awesome ! Awesome ! Awesome! Melissa is a rockstar! She made the entire process so easy.. A true hustler and very dedicated person! I have a newborn and travelling was tough to bu Melissa is a rockstar! She made the entire process so easy.. A true hustler and very dedicated person! I have a newborn and travelling was tough to buy the car and do the formalities , this girl continuously kept in touch , did not loose her cool and waited for us for3 weeks to come and buy the car.. She prepared everything in advance to expedite the process . Supported by a great team , she made sure we get what we want and to an extent we did get what we wanted.. I would give more than 5 stars if I could to her and the entire team of Lexus Middletown,NY. More

Helpful 0

Report | Print

Great experience! I bought a Lexus IS 300. Melissa and everyone there were friendly and very professional. They were patient with us and explained everything very well. I bought a Lexus IS 300. Melissa and everyone there were friendly and very professional. They were patient with us and explained everything very well. They gave us an excellent price for our trade in. We will recommend this dealership to our friends. More

Helpful 0

Report | Print

FANTASTIC AND EXCITING The staff made our first experience with Lexus an easy and pleasurable one. Melissa was a pleasure to deal with. From start to finish it went very smo The staff made our first experience with Lexus an easy and pleasurable one. Melissa was a pleasure to deal with. From start to finish it went very smooth. More

Helpful 0

Report | Print

Exceptional Service From our Saleswomen Melissa has taken time out to help us decide what is best for our circumstance and what we decided was to absolutely do the sale with her, even though Melissa has taken time out to help us decide what is best for our circumstance and what we decided was to absolutely do the sale with her, even though were putting it off for a year. We are going to stay in touch and she will have ultimately help us do a future planning of getting our dream car, which I feel everyone should get their dream car, if it is going to make you and your family happy. More

Helpful 0

Report | Print

New car purchase Melissa Horan was my salesperson and she was beyond helpful. No pressure and she understood when I needed time to make a decision. I walked out with e Melissa Horan was my salesperson and she was beyond helpful. No pressure and she understood when I needed time to make a decision. I walked out with exactly what I wanted!! I also have to mention my experience with Matt gallagher, who tied all the pieces together and made sure everything went smoothly. Overall amazing experience and they have continued to help me as I still have some questions about the new features of my car!! More

Helpful 0

Report | Print