Melissa Ortiz

Liam and the service department were prompt, communicative, accommodating and did great work on my vehicle. communicative, accommodating and did great work on my vehicle. More

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The entire Team at Lewisville VW always goes above and beyond. Thank you again specifically to Melissa, Michael, and Hussain for all your help with our VW last week! beyond. Thank you again specifically to Melissa, Michael, and Hussain for all your help with our VW last week! More

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Thanks Lewisville Volkswagen for taking great care of my VW Beetle! Melissa Ortiz is a great Sevice Advisor. Knowledgeable, friendly, and helpful. Thanks to Joey, my Service Tech. for help on my most rec VW Beetle! Melissa Ortiz is a great Sevice Advisor. Knowledgeable, friendly, and helpful. Thanks to Joey, my Service Tech. for help on my most recent visit. Great work everyone. More

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The car had a few issues which the Dealership was able to correctly diagnose and address. Pricing was as agreed with work completed on schedule. Melissa took time out to keep me advised of the status and i correctly diagnose and address. Pricing was as agreed with work completed on schedule. Melissa took time out to keep me advised of the status and issues. More

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Was able to get an appt with 1 day notice Vehicle was ready as promised Service team did great communicating Very positive experience! ready as promised Service team did great communicating Very positive experience! More

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Wonderful people to work with. Very communicative about the process. Expected appointment time was accurate and service was completed quicker than expected. Very communicative about the process. Expected appointment time was accurate and service was completed quicker than expected. More

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I have never received the same level of customer service from ANY dealership. Lewisville Volkswagen knocks it out of the park every time I bring my car in. This car HAS NOT been my favorite BUT this dealers from ANY dealership. Lewisville Volkswagen knocks it out of the park every time I bring my car in. This car HAS NOT been my favorite BUT this dealership, ESPECIALLY the service department has won my loyalty. More

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I always like bringing my id4 to Lewisville VW. ..The advisors are always patient and professional. Highly recommend! Melissa is awesome. ..The advisors are always patient and professional. Highly recommend! Melissa is awesome. More

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I haven't had bad experience with Lewisville VW at the service department, I have been taking care & leave with a great satisfaction. I would like thank Melissa with her great care, help and understand service department, I have been taking care & leave with a great satisfaction. I would like thank Melissa with her great care, help and understand my need. She always works with my schedule, & my budgets, I can't thank her enough & all the Louisville services employees, been kind, show care & delivered it. Thank y'all. Amira More

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Liam and all the employees in service were Very helpful. , easy to make an appointment , easy to make an appointment More

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