Melissa Schwichtenberg | Page 15

Very friendly and they did the oil change and tire rotation very speedy, along with a car wash. They are the best!!! rotation very speedy, along with a car wash. They are the best!!! More

by nancikeisha Verified Customer Verified Customer

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Friendly and respectful comfortable and clean waiting easy scheduling love that they wash the vehicle when service is complete easy scheduling love that they wash the vehicle when service is complete More

by buscia1129 Verified Customer Verified Customer

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Melissa always does an amazing job of ensuring that I’m taken care of! She is great at communicating with me. I will continue to utilize the service department for my vehicle needs! taken care of! She is great at communicating with me. I will continue to utilize the service department for my vehicle needs! More

by amanda.davis2415 Verified Customer Verified Customer

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Timely and professional. Upfront about any repairs needed. Communicated with me on repairs and estimated time my Jeep was going to be done. Upfront about any repairs needed. Communicated with me on repairs and estimated time my Jeep was going to be done. More

by fivefishes Verified Customer Verified Customer

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I was in need of a new vehicle and they found something that fit my budget. Everything went very smoothly and they treated me like family. I will definitely go back for next vehicle that fit my budget. Everything went very smoothly and they treated me like family. I will definitely go back for next vehicle More

by dzehner0 Verified Customer Verified Customer

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They are always helpful and honest about what needs to be done. Communication is excellent done. Communication is excellent More

by PALZ Verified Customer Verified Customer

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They did everything they could to make it right. A repair went bad and they bent over backwards to make right, thank you A repair went bad and they bent over backwards to make right, thank you More

by eacomeno Verified Customer Verified Customer

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They were easy to deal with. Smooth transition. Got me in and out on time. Smooth transition. Got me in and out on time. More

by Jwrizek Verified Customer Verified Customer

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Oil change was ok, but the service Tech did NOT reset my oil info indicator Also, ask that a couple things get loon at and was told one was very expensive, which was ok but the other they said their was n oil info indicator Also, ask that a couple things get loon at and was told one was very expensive, which was ok but the other they said their was nothing wrong with lighter port and clearly they did not look at because the same issues happen after getting my vehicle back Very disappointing Car was bought there, and now I will NOT go back to get my next New one in 1 1/2 years Not real good service department in my eyes Although the service writer was very good and truly went above & beyond to make my time there good But Service Department needs help in my eyes More

by terryminix Verified Customer Verified Customer

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Took my 2020 Ram in for a bad tire pressure sensor warning light. Waited one hour for diagnosis. Service advisor came to me and said it needs a new sensor for $135. I said go ahead and fix it. No more warning light. Waited one hour for diagnosis. Service advisor came to me and said it needs a new sensor for $135. I said go ahead and fix it. No more than five minutes later the advisor returned and said it was done. Seemed strange but they said they fixed it. Looked at the tire as I was leaving and it didn't appear they had removed it, which as far as I know is necessary to replace a tire pressure sensor. But I gave them the benefit of the doubt. Two weeks later...same problem with warning light for a bad sensor on the same wheel. Returned to the dealership and told them the details and my suspicion that the sensor wasn't replaced to begin with. The advisor tried telling me some story about it having aftermarket wheels and two valve stems, that the tech had previously replaced the sensor but it must be bad again. When I asked about the tire not being removed last time she tried to tell me that the tire sensor (a 1" square plastic part attached to the valve stem) can be replaced without removing the tire. Haha! Finally after a couple hours it was done and I could tell that the tire had actually been removed to replace the sensor this time...thankfully at no additional expense. Very disappointed in the original tech and his "service" as well as the service advisor and her stories attempting to cover for the inept tech. More

by sutterml Verified Customer Verified Customer

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