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Melissa Ward
Melissa Ward at Nucar Mazda of New Castle

Melissa Ward

Service Advisor

Nucar Mazda of New Castle

172 N. Dupont Hwy
New Castle, DE 19720

4.8
51 Reviews
4.8

51 Reviews

Write a Review

51 Reviews of Melissa Ward

June 29, 2026

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Employee Rating

…arrived late due to traffic and was accepted warmly, treated respectfully and service was still completed very quickly…great service experience… thank you… More

by jaa225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 29, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review! We're thrilled to hear that you had a great service experience with us at Nucar Mazda of New Castle, even with the traffic delays. Your kind words about our team's warm welcome and efficient service are greatly appreciated. We look forward to seeing you again soon! The Nucar Mazda Team

June 26, 2026

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Employee Rating

I purchased my last 2 Mazdas here and have always used their service department for the vehicles. I drive from NJ to DE Dealership because I can usually get an appointment relatively quickly and they keep More

by mzserf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Stidham

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Jun 26, 2026

Nucar Mazda of New Castle responded

Thank you for sharing your experience with Nucar Mazda of New Castle! We’re thrilled to hear that you’ve chosen us for your Mazda purchases and service needs. It’s wonderful to know that our quick appointment scheduling and maintenance records have been beneficial for you. Our team appreciates your feedback on our service coupons as well! If you have any suggestions on how we can serve you better, please feel free to reach out. Hoping to have the opportunity to provide an even better experience in the future! - The Nucar Mazda Team

June 23, 2026

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The manager John was so helpful in breaking everything down so we were not surprised by what was owed when we got there. I appreciate transparency. Will recommend. More

by KSDM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Stidham, Rob Schneider

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Jun 23, 2026

Nucar Mazda of New Castle responded

Thank you for your great review! It's wonderful to hear that John provided you with the transparency and assistance you appreciated during your visit to Nucar Mazda of New Castle. Your recommendation means a lot to us, and we look forward to welcoming you back in the future! The Nucar Mazda Team

June 23, 2026

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My experience with Nucar was great. I bought my car in the get it looked at for a loud noise. Come to find out it was going to cost me 4700 to get fixed. I decided to look into buying a More

by Jaimefaber81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Stanitski, Rob Schneider

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Jun 23, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review, Jaime! We’re thrilled to hear that you had a great experience at Nucar Mazda of New Castle. It’s fantastic that Dan was able to assist you with your car purchase and provide you with the professionalism and knowledge you deserve. We hope you enjoy your new car and look forward to seeing you again soon! The Nucar Mazda Team

June 15, 2026

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Most of the people have been very helpful to assist me with ongoing problems with 2026 CX5. More

by hootiejopkins
Recommend Dealer
Yes

Other Employees Tagged: Steve Saunders, Michael Johnson, Mike Lamma

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Jun 15, 2026

Nucar Mazda of New Castle responded

Thank you for your feedback, Hootie! Our team appreciates your acknowledgment of our team's assistance with your ongoing issues with the 2026 Mazda CX-5. Your experience is important to us, and we’re here to help. If you need further assistance, please don’t hesitate to reach out to Nucar Mazda of New Castle. We look forward to supporting you! The Nucar Mazda Team

June 14, 2026

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Preferred new car dealer in Delaware with a trusted service department that I can rely on and recommend. More

by RCMCDEVITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Stidham, Chuck Maynard, Mario Hudson, Rob Schneider

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Jun 14, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review! We truly appreciate your recommendation and are thrilled to hear that you trust Nucar Mazda of New Castle as your preferred car dealer and service department. Looking forward to assisting you again in the future! The Nucar Mazda Team

June 11, 2026

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Great service was provided in a timely manner . Would recomnend to other Mazda auto owners More

by djh1one@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 11, 2026

Nucar Mazda of New Castle responded

Thank you for your kind words! We're thrilled to hear that you received great service at Nucar Mazda of New Castle. Your recommendation means a lot to us, and we appreciate you sharing your experience. We look forward to serving you again in the future! The Nucar Mazda Team

June 11, 2026

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I recently brought my new CX-90 in for ceramic coating and had a great experience. The service team was friendly, professional, and kept me informed throughout the process. The loaner vehicle was apprecia More

by madison.green13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

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Jun 11, 2026

Nucar Mazda of New Castle responded

Thank you for your feedback, Madison! We’re happy to hear you had a great experience with the ceramic coating service for your new Mazda CX-90 at Nucar Mazda of New Castle. Our team is dedicated to providing excellent service, and it's great to know they kept you informed and made your visit enjoyable. We look forward to seeing you again! The Nucar Mazda Team

June 07, 2026

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Employee Rating

Great customer service Good service John made sure we got service when we needed it More

by MILCAEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

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Jun 08, 2026

Nucar Mazda of New Castle responded

Thank you for the fantastic review! We’re delighted to hear that you experienced great customer service at Nucar Mazda of New Castle. We appreciate your kind words about John and are glad he was able to assist you with your service needs. Looking forward to seeing you again! The Nucar Mazda Team

June 04, 2026

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Employee Rating

I have purchased numerous cars from Michael and Nucar and the friendly, supportive service I have received has been great! More

by roger63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Saunders, Michael Johnson, Sam Odongkara

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Jun 05, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review, Roger! We're thrilled to hear that you've had a great experience with Michael and our team at Nucar Mazda of New Castle. Your continued support means a lot to us. We look forward to assisting you with your future car purchases! The Nucar Mazda Team

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