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Mellie Morales

Overview Reviews (425) Inventory (683)

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Mellie Morales

Service Customer Relations Manager

Gardena Honda

15541 S. Western Avenue
Gardena, CA 90249

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4.7

425 Reviews

Overview Reviews (425) Inventory (683)

Dealership Experience

2 yrs

Languages Spoken

English

Spanish

4.7

425 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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425 Reviews of Mellie Morales

October 17, 2026

Dealership Rating

Employee Rating

Arturo was very cool, helpful, and attentive! They finished the service real quick, and Arturo called one they were finished. They finished the service real quick, and Arturo called one they were finished. More

by Kyle

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 17, 2026 -

Gardena Honda responded

Kyle, we are glad to hear Arturo made your service visit smooth and efficient! We appreciate your business and look forward to seeing you again at Gardena Honda.

October 17, 2026

Dealership Rating

Employee Rating

Shahan who worked with me in signing the papers and handing over my car was very polite and easy-going. handing over my car was very polite and easy-going. More

by ISAIAHPAGCALI22

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Oct 17, 2026 -

Gardena Honda responded

We’ll make sure Shahan knows how much you appreciated his help! Thank you for choosing Gardena Honda and for sharing your support.

October 15, 2026

Dealership Rating

Employee Rating

I LIVE IN ARIZONA. I’VE NEVER HAD SERVICE THERE. HOWEVER, YOU KEEP SENDING ME SURVEYS, AND I’M GOING TO STOP USING THE DEALERSHIP HERE IN ARIZONA AND USE A DIFFERENT ON I’VE NEVER HAD SERVICE THERE. HOWEVER, YOU KEEP SENDING ME SURVEYS, AND I’M GOING TO STOP USING THE DEALERSHIP HERE IN ARIZONA AND USE A DIFFERENT ONE BECAUSE OF THIS CONSTANT ANNOYANCE.X More

by sjschaffner

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Oct 15, 2026 -

Gardena Honda responded

I'm sorry for the inconvenience caused by our surveys. It sounds like there's been a mix-up, and I apologize for that. We certainly don't want to lose your business over this issue. If you could get in touch with me directly, I'd like to ensure we correct this mistake and maintain your trust as a valued customer. Thank you, Mellie Morales - Service Customer Relations Manager - mmorales@gardenahonda.com, (424) 340-9126

October 15, 2026

Dealership Rating

Employee Rating

Dealership was very clean & well maintained. The workers were also very helpful! I was in and out within an hour for an oil change. The workers were also very helpful! I was in and out within an hour for an oil change. More

by ELICIA3ESCALANTE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 15, 2026 -

Gardena Honda responded

We appreciate your feedback! We're glad you had a quick and pleasant oil change experience at Gardena Honda. Safe travels, and we hope to see you again!

October 14, 2026

Dealership Rating

Employee Rating

Excellent efficient service. Always a pleasure to work with the team! Thank you so very much Always a pleasure to work with the team! Thank you so very much More

by R1M2GARCIA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 14, 2026 -

Gardena Honda responded

Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Gardena Honda!

October 14, 2026

Dealership Rating

Employee Rating

Excellent service. All the salespeople and managers were very helpful and respectful. I will definitely recommend this dealership to anyone looking to purchase a new ve All the salespeople and managers were very helpful and respectful. I will definitely recommend this dealership to anyone looking to purchase a new vehicle. More

by ROBH1985

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Andrew

Oct 14, 2026 -

Gardena Honda responded

Thank you for sharing your love for our team, we appreciate your endorsement! - Gardena Honda

October 11, 2026

Dealership Rating

Employee Rating

Customer service agent was exceptional but the other managers can be a bit more friendlier managers can be a bit more friendlier More

by LLENY.PAIZ

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Yodi

Oct 13, 2026 -

Gardena Honda responded

Thank you for sharing this feedback with the Gardena Honda team. We'll make sure we're friendlier!

October 10, 2026

Dealership Rating

Employee Rating

Staff is on top of things, Great communication with them made it easy and we were able to understand one another. Great job Tony and Luis. made it easy and we were able to understand one another. Great job Tony and Luis. More

by JULIAN1850

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Oct 10, 2026 -

Gardena Honda responded

Julian, thank you for taking the time to review Tony and Luis! We are thrilled to hear that you had a smooth and professional experience working with Gardena Honda. See you next time!

October 09, 2026

Dealership Rating

Employee Rating

Service department has to be the friendliest out of all Hondas I’ve been to. Hondas I’ve been to. More

by JOSESANDOVAL114

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 09, 2026 -

Gardena Honda responded

Thank you for stopping by to leave Gardena Honda a wonderful review!

October 09, 2026

Dealership Rating

Employee Rating

I waited to pick up my car almost 30 mins after requesting 2 times. Art helped me to pick up my car. requesting 2 times. Art helped me to pick up my car. More

by jinkimbuhd

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Oct 09, 2026 -

Gardena Honda responded

We apologize for the wait time you experienced when picking up your car. We're glad Art was able to assist you, but it's clear we need to improve our efficiency. Your feedback is important to us, and we hope this isolated incident won't deter you from visiting again. If you'd like to discuss further, please reach out directly. Thank you, Mellie Morales - Service Customer Relations Manager - mmorales@gardenahonda.com, (424) 340-9126

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