Mellie Morales | Page 2

They took my car in and serviced it. It was Easy. People nice and very professional. It was Easy. People nice and very professional. More

by ROSIO8A Verified Customer Verified Customer

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Friendly staff but they try too hard to sell unnecessary maintenance services and parts I find it unfair for someone who dosent know about cars to fall for their tricks maintenance services and parts I find it unfair for someone who dosent know about cars to fall for their tricks More

by ynotmm2002 Verified Customer Verified Customer

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Jairo is one of the best advisors! Thank you for taking care of my car! ☺️ Thank you for taking care of my car! ☺️ More

by JESSICAVAZQUEZ222 Verified Customer Verified Customer

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Friendly, professional, , considered of your time by scheduling appointments. honor all contracts concerning maintenance. An offer good deals on other products.. scheduling appointments. honor all contracts concerning maintenance. An offer good deals on other products.. More

by SKYPPY06 Verified Customer Verified Customer

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Excellent customer service sometime appointments over lap but other wise great service and greeting towards customer but other wise great service and greeting towards customer More

by sheenbrown74 Verified Customer Verified Customer

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Great experience with the service department. They were efficient, professional, and straightforward throughout the entire process. The pricing was fair, and the work was completed correctly and They were efficient, professional, and straightforward throughout the entire process. The pricing was fair, and the work was completed correctly and on time. More

by alex.ace.kim Verified Customer Verified Customer

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My car still not fixed and it’s been in there for two months now they get the parts and fix it now they got to send it to Gardena Nissan I will never get a car from Gardena Honda again they xxxxxxxxx and months now they get the parts and fix it now they got to send it to Gardena Nissan I will never get a car from Gardena Honda again they xxxxxxxxx and still ain’t talked to a manager about it they get my messages and it’s look like they saying xxxx me they no help More

by CARLAWEEKS1984 Verified Customer Verified Customer

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I want to update my previous review because I believe it is equally important to recognize excellent service when someone takes the time to make things right. Today, Elizabeth personally called me and co is equally important to recognize excellent service when someone takes the time to make things right. Today, Elizabeth personally called me and completely changed my experience. She was extremely professional, respectful, patient, and transparent. She took the time to listen to my concerns, explain exactly what was happening with my registration and title, and provide me with the information and documentation I had been requesting. This is what customer service should look like. I also want to recognize David, who has continued to communicate with me and assist me throughout this situation. I truly appreciate his effort, professionalism, and willingness to help. Elizabeth and David demonstrated something very important: customers do not need complicated dealership language or answers that make them feel dismissed. They need clear communication, respect, transparency, and someone who genuinely listens and takes ownership of the situation. I hope the entire team at Gardena Honda can learn from the way Elizabeth and David handled my concerns. A difficult customer experience can absolutely be turned into a positive one when the right people step in and communicate professionally. Thank you, Elizabeth and David, for restoring my confidence and for treating my concerns seriously. Your professionalism deserves to be recognized. More

by mohammadawni1984 Verified Customer Verified Customer

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Serious Registration Delay and Lack of Management Accountability – Gardena Honda I purchased my vehicle from Gardena Honda on July 20, and I am extremely disappointed with how my registration and Accountability – Gardena Honda I purchased my vehicle from Gardena Honda on July 20, and I am extremely disappointed with how my registration and license plate issue has been handled. It has been months, and I still have not received my permanent registration or license plates. My temporary registration expires on October 20, which puts me in a very difficult situation. I have contacted the dealership multiple times and tried to reach the General Manager, but I have not received the level of communication or accountability I expected. I was told they are waiting for a third-party “slip,” but as a customer, I should not have to carry the consequences of an internal title or registration issue. I want to be fair and recognize David in Finance, who has been helpful and professional. My concern is not with him personally; my concern is with the dealership’s management and the lack of a clear resolution. Because this issue remains unresolved, I have filed a complaint with DMV Investigations. If the DMV complaint does not help resolve the registration/title issue, I will consider pursuing all legal remedies available to me, including taking the matter to court. I am simply asking Gardena Honda to take responsibility, have the General Manager contact me directly, and resolve my registration and license plate issue before my temporary registration expires. Until this matter is properly resolved, I cannot recommend this dealership. More

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The customer service Dale was awesome he gave me 1st world class service eventime I brought my car in world class service eventime I brought my car in More

by Marcella Frazier Verified Customer Verified Customer

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