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Mellie Morales
Mellie Morales | Page 24
Service Customer Relations Manager
Gardena Honda
15541 S. Western Avenue
Gardena, CA 90249
276 Reviews
Dealership Experience
1 yr, 9 mos
Languages Spoken
English
Spanish
276 Reviews
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276 Reviews of Mellie Morales
Verified Customer
February 06, 2026
My sales associate Gavin did a great job working with me and understanding my process. I am a buyer who comes to the table completely prepared and I know exactly what I want and what I will pay for it. Gavi and understanding my process. I am a buyer who comes to the table completely prepared and I know exactly what I want and what I will pay for it. Gavin understood that I had done my homework and the process could have been very simple until , by requirement a floor sales lead was forced to get involved. In a matter of minutes his unprofessional way of communicating blew up the deal. I wont go into details but you should never talk down to a customer. Gavin was able to save the deal despite my absolute intent of walking away. I also had a great experience working with JR the gentlemen who handled all the final paperwork. Definitely, not the best experience Ive ever had but I would recommend Gavin and JR and this dealership. More
by DBLACE
February 06, 2026
I came in to get my vehicle checked out because there has been a pop up on the dash that says the system update has been unsuccessful and to see the dealership. When I got there the service advisor Will told been a pop up on the dash that says the system update has been unsuccessful and to see the dealership. When I got there the service advisor Will told me there was not solution to the problem and that for now honda would not take action because it hasn’t been a big problem with other vehicles? He was not very helpful with my problem and waited 2 hours for nothing. More
by Yeimi Guerrero
Other Employees Tagged: William
February 06, 2026
Hola yo e comprado 5 carros en honda de gardena todos son muy amables y el servicio es rapido.3 carros a sido para mi y 2 para cada uno de mis hijos...gracias honda gardena.tienen buena sala de espera y cafe muy amables y el servicio es rapido.3 carros a sido para mi y 2 para cada uno de mis hijos...gracias honda gardena.tienen buena sala de espera y cafe gratis....si teda hambre tienen su tienda de golosinas More
by ISABIZA1970
Other Employees Tagged: Luis
February 05, 2026
If I had only dealt with Tony, this would have been a 5-star experience. Unfortunately, due to my interactions with others, I had to knock it down a star. My assigned rep (or whatever the role was) came 5-star experience. Unfortunately, due to my interactions with others, I had to knock it down a star. My assigned rep (or whatever the role was) came across as rude, unhelpful, and dismissive, and I didn’t feel heard at all. On top of that, the technician who installed my windshield did not clean up afterward, there were rubber pieces left throughout my car. I ended up escalating the issue to Tony, who was incredibly helpful and resolved everything quickly and professionally. It’s very clear he’s in a leadership role, and his support made all the difference!! More
by Vee
February 04, 2026
I have no words to describe how competent and dedicated this dealership is from the inventory to the financiers and salespeople. They made purchasing extremely easy and straightforward. Will definitely be this dealership is from the inventory to the financiers and salespeople. They made purchasing extremely easy and straightforward. Will definitely be recommending!! More
by LILIANA.REYNA4
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