Melvin Gawley | Page 48

Great Service This dealership, particularly Rich Anderson and Mel Gawley, truly care about their customers. I will continue to visit sales and service in the futur This dealership, particularly Rich Anderson and Mel Gawley, truly care about their customers. I will continue to visit sales and service in the future. Job well done. More

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My Guys For all the years I have been coming to Ames Honda I will say say that those who work there and who I have dealt will make it the reason I keep coming For all the years I have been coming to Ames Honda I will say say that those who work there and who I have dealt will make it the reason I keep coming. If folks like Mel, Tom, Mike, Stacy, Kyle, and Rich and sorry for those I didn't add would leave, I think I might start looking else where. The car is one thing but without these people the car is just a car. More

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Great Service All the service representatives I have dealt with over the years have been excellent. The service is timely, and well done. The shuttle is a very nic All the service representatives I have dealt with over the years have been excellent. The service is timely, and well done. The shuttle is a very nice additional benefit. More

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Good service department I have purchased four cars from this dealer, and I have always received first-class treatment as a buyer. But even more importantly, the service depar I have purchased four cars from this dealer, and I have always received first-class treatment as a buyer. But even more importantly, the service department has and continues to be first-rate. I recently took in the van I bought for my disabled sister, and the service manager Mel took personal care to see that everything was taken care of properly. We needed a strut replaced, and it was covered on the used-car warranty we got with the van. There was NO charge for part or labor, just as it should be. Plus, Mel and the other service personnel, including the shuttle driver, are always very friendly as well very competent. More

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First Class Mel and his team are great! First class professionals and I just them. I had a not so pleasant experience at the Honda dealership in Des Moines. Decid Mel and his team are great! First class professionals and I just them. I had a not so pleasant experience at the Honda dealership in Des Moines. Decided to drive to Ames and was rewarded with customer service and my car was fixed. I won't go into a long story about Smart Honda in Des Moines, lets just say I will drive to Ames any time I need service on my Honda. Worth the gas and time. Thanks Mel! Kelly Hakes Des Moines More

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Quality Technician The completed repairs were exactly what the mechanic located during their inspection; broken and worn rear shock system. The ride quality has not been The completed repairs were exactly what the mechanic located during their inspection; broken and worn rear shock system. The ride quality has not been this good for 5 plus years. More

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Good service unit, so-so sales department After living in Ames over a decade and having to fix/service my cars numerous times, I have to say that the service guys in Honda of Ames have my trus After living in Ames over a decade and having to fix/service my cars numerous times, I have to say that the service guys in Honda of Ames have my trust now. They are professionals and know what they are doing. The sales department is a different story. I bought three Honda cars during the last ten years, none of them at Honda of Ames. There prices are inflated, the offers on trade-in cars are laughable, and they are not in a mood for serious negotiations. So I had to buy my cars (used and new) in other Iowa dealerships, and I expect to do the same in the future. More

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Good Job The service was excellent. The cost was what I was quoted and the time to complete thw work was right on the estimated time. Everything was great. The service was excellent. The cost was what I was quoted and the time to complete thw work was right on the estimated time. Everything was great. More

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Oil Change and Tire Rotation I took my 2015 Civic in for an oil change and tire rotation. I was under some time constraints. They had it completed along with the inspection in 4 I took my 2015 Civic in for an oil change and tire rotation. I was under some time constraints. They had it completed along with the inspection in 45 minutes. More

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Oil change/tire rotation Mel Gawley always provides excellent service and is so personable. The department keeps excellent records for tire rotation, etc. I was out in less th Mel Gawley always provides excellent service and is so personable. The department keeps excellent records for tire rotation, etc. I was out in less than an hour. More

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