Melvin Rodriguez

I recently purchased a vehicle from J&S AutoHaus and worked directly with Adam. While communication was generally responsive, the transaction was more complicated than necessary. The dealership requi worked directly with Adam. While communication was generally responsive, the transaction was more complicated than necessary. The dealership required a wire transfer only, while mainstream lenders like USAA disburse funds via ACH. Even after USAA provided formal funding approval and confirmation of a pending ACH transaction with a transaction ID, the vehicle was not released promptly, extending the process by several days without clear justification. The dealership also required multiple forms of photo ID, including a passport. While fraud prevention is understandable, requesting highly sensitive documents such as a passport introduces unnecessary identity theft risk. In most vehicle transactions—even those involving lenders or federal agencies—a driver’s license with standard supporting documentation is sufficient. The ID requirements felt excessive for a routine purchase. After funding was confirmed and the vehicle was released to my transporter, the car arrived with issues upon delivery. When I raised the concern, the dealership moved quickly to deny responsibility rather than working collaboratively to determine the cause or reach a resolution. Overall, what should have been a straightforward out-of-state purchase became unnecessarily difficult due to rigid payment policies, extensive documentation requirements, delays in release despite verified bank approval, and a lack of support when the vehicle arrived with issues. Remote buyers should strongly consider arranging an independent pre-purchase inspection and requesting documented pre-shipment condition verification before committing to transport. More

by Seth Verified Customer Verified Customer

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Great hospitality and customer service, they will take care of you and make the whole process seamless. care of you and make the whole process seamless. More

by ajrod095 Verified Customer Verified Customer

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This Rasaan we always have a good time selling and buying cars from you guys 7 star cars from you guys 7 star More

by Rasaanodom Verified Customer Verified Customer

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Great dealership, they always take care of me and my family. This is my 3rd car from them family. This is my 3rd car from them More

by SHANTE.WIG Verified Customer Verified Customer

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Best service I have received. Very knowledgeable person helped me. His name is Max. Highly recommended. Very knowledgeable person helped me. His name is Max. Highly recommended. More

by toni.jiovanni Verified Customer Verified Customer

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Really really good service and they very quick and had me in and out with in 20 min also Andy was really good. One of the best sales people I ever dealt with in and out with in 20 min also Andy was really good. One of the best sales people I ever dealt with More

by Meraajnasar Verified Customer Verified Customer

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Adding $495 fraudulent document fee at the end of the deal to ruin the deal I made over the phone. I will take every chance I to warn future buyers of this. I’ve been posting it everywhere. I’ll stop if deal to ruin the deal I made over the phone. I will take every chance I to warn future buyers of this. I’ve been posting it everywhere. I’ll stop if you return my money. More

by Jeffrey Moskovitz Verified Customer Verified Customer

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Filip is the best sales man he will work with you Thank him to fullest him to fullest More

by JLANZO1530 Verified Customer Verified Customer

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Would not daal with again. Quick sale salesman Ramy did not care to show me the specs of the car and how it functions just wanted to get out for the day. No follow up calls aft Quick sale salesman Ramy did not care to show me the specs of the car and how it functions just wanted to get out for the day. No follow up calls after the sale. More

by MICHAELSANTO Verified Customer Verified Customer

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It was amazing experience. The sales person was excellent. And we didn’t feel pressured into anything. We thank zGof for steering us on the right path to them. Thanks J&S The sales person was excellent. And we didn’t feel pressured into anything. We thank zGof for steering us on the right path to them. Thanks J&S More

by getmestartededucationalcenter Verified Customer Verified Customer

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