Mercedes Akers | Page 2

They were polite and considerate they did not push me indirection I didn’t want to go. Shakira was professional and the offered me a low stress car buying experience indirection I didn’t want to go. Shakira was professional and the offered me a low stress car buying experience More

Report | Print

Mercedes is my go to person. She is always available and takes care of all my service needs. She makes recommendations on preventive service which has extended & improved the per She is always available and takes care of all my service needs. She makes recommendations on preventive service which has extended & improved the performance of my vehicle. More

Report | Print

I like the way i was kept in the loop about what was ok with my car and what was needed. Also whether it was needed right then or not right then. I knew exactly what the charges would be . They delivered i with my car and what was needed. Also whether it was needed right then or not right then. I knew exactly what the charges would be . They delivered it back to my home. Freshly washed too! Surely a 5 star service! More

Report | Print

Short answer says it all for me… I choose to drive 1hr 20mins to have my service performed at McLarty Ford in Bentonville instead of going to other Ford dealerships that are closer and less time. I like t 20mins to have my service performed at McLarty Ford in Bentonville instead of going to other Ford dealerships that are closer and less time. I like the Dealership, Service Department, Professionalism, customer treatment, cleanliness, and personal attention. That’s why I go THE EXTRA MILES! More

Report | Print

The dealer ship is amazing and the service tech Mercedes better than good she is so polite and sweet.I would recommend this dealership to everyone. better than good she is so polite and sweet.I would recommend this dealership to everyone. More

Report | Print

McClarty Daniel offered the vehicle that I had been looking for at an exceptional price. Their dealership is top notch! looking for at an exceptional price. Their dealership is top notch! More

Report | Print

Mercedes is a great service representative. She is always friendly and helpful. She kept us updated on the status of our vehicle, and made sure to explain things to us clearly. Overall great ex She is always friendly and helpful. She kept us updated on the status of our vehicle, and made sure to explain things to us clearly. Overall great experience. More

Report | Print

Excellent customer service! Mercedes was very knowledgeable and exceptionally communicative. She will definitely be my go-to service advisor the next time I have any issue with Mercedes was very knowledgeable and exceptionally communicative. She will definitely be my go-to service advisor the next time I have any issue with my vehicle. More

Report | Print

Mercedes took great care of us. Empathetic and kind she helped us work through some issues and problems. Would definitely go back to her again. Empathetic and kind she helped us work through some issues and problems. Would definitely go back to her again. More

Report | Print

Waited over two weeks for an appointment. Finally dropped for an engine code on my 2017 Fusion Energi. Was asked if the battery was checked, and I noted that it was. I was told that the batte Finally dropped for an engine code on my 2017 Fusion Energi. Was asked if the battery was checked, and I noted that it was. I was told that the battery would be checked first, and if found to be okay, I would need top get a diagnostic, which was quoted at $175.00. Battery replacement was not quoted at this time. Left vehicle 9:30 am Thursday. I texted a phone number provided at 3:30 to get a status. It was just a battery check, seriously.. Was told that he battery was bad, and had to ask how much the battery replacement would be. Advisor did not know how much a battery replacement was, and had to call me back. I thought that was odd since the price is on the wall as you walk in. Advisor called back and told me it would be $383. I was being charged for a diagnostic AND a battery replacement. I told the advisor that was incorrect, and she agreed to that I was not be charged for diagnostic that wasn't needed per our conversation at drop off. I was quoted the proper battery change cost at $174.00. I went to pick up my vehicle the next day, only to see another $87 on the ticket. I was told that the charge was for a BMS reset. A BMS reset was never quoted or told it was required. After noting that I was not a pleased with getting multiple incorrect quotes, the $87 charge was removed. Seems all very shady and doubt I will never come back, nor would I purchase a new vehicle here, which I was in the market for. More

Report | Print