Merrell Middleton
Merrell Middleton at Westside Lexus

Merrell Middleton | Page 17

Sales Consultant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.9
290 Reviews
4.9

290 Reviews

Write a Review

Dealership Experience

11 yrs, 9 mos

Languages Spoken

English English

290 Reviews of Merrell Middleton

April 22, 2021

Dealership Rating
Employee Rating

Mary Margaret and merrell were very paintent and helpful in the sale of vehicle. Very professional. Judy in finance was also very patient and helpful understanding the paperwork involved. More

by DAVEHAAS9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 22, 2021

Westside Lexus responded

Thank you for taking the time to review us, Dave! We appreciate your business and are happy to hear that Mary and Judy went the extra mile to assist with your purchase. Drive safely in your new vehicle, and we hope to see you back at Westside Lexus!

April 08, 2021

Dealership Rating

Financial Department Sucks. It has been more than five weeks since I had an accident, and yet to get a correct letter of Guarantee.. If it was not for Mary then I would not purchase any Lexux. More

by BRIJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 23, 2021

Westside Lexus responded

I am sorry to hear about the delay regarding your letter of guarantee. We never want to inconvenience a guest, so it is disappointing that you haven't received the prompt, seamless service we expect from our team. I would like to ensure that your concerns are addressed as quickly as possible. I will look for your contact information, but please feel free to reach out to me as well. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

April 07, 2021

Dealership Rating

Mary Margaret McGowan has helped my husband & me for 20 yrs. We wouldn’t drive any vehicle but a Lexus & we will always purchase from Mary Margaret!!! She’s THE BEST‼️ She’s so knowledgeable, kind & patien More

by Melinda Berkman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mary Margaret McGowan, Christian Davidson , Nam Pham, Alex brought my car to me last wk & explained everything to me about the car. He was very patient, & had already programmed many things on the NX. Wonderful!!!

Apr 07, 2021

Westside Lexus responded

Melinda, thank you for taking the time to leave us a review! We couldn't be happier to hear that Mary Margaret has taken good care of you and your husband here at Westside Lexus, and we will certainly let her know that you appreciate her help. We are grateful for your returning business, and we hope that you continue to enjoy your new car!

April 02, 2021

Dealership Rating

I have been buying Lexus LS models since the dealership opened in 1990. I have a tremendous confidence and respect for the salesperson (same one since 1990) and the service department. Westside Lexus IS a More

by JOHNU0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mary Margaret McGowan , Pam Pitakpitayaphol

Apr 02, 2021

Westside Lexus responded

John - Thank you so much for your longtime business and support! We are thrilled to hear that you've been able to depend on our Westside Lexus team for excellent service over the years. We hope that your new Lexus LS is treating you well!

April 01, 2021

Dealership Rating

It’s always a pleasurable experience choosing our next vehicle with the assistance of Mary Margaret McGowan. We appreciate her suggestions and recommendations. After making our selection, the financing More

by D_runkel
Recommend Dealer
Yes
Apr 01, 2021

Westside Lexus responded

It makes our day to hear that our team made car-buying easy and enjoyable! Thank you for giving Westside Lexus your business and outstanding review. We hope you are loving your new ride!

March 24, 2021

Dealership Rating
Employee Rating

Impressive due to the professional employees that I interfaced with during my recent vehicle purchase.. Everyone exhibited a sincere willingness to accommodate and were sensitive to your needs. More

by NASH54C
Recommend Dealer
Yes

Other Employees Tagged: Mary Margaret McGowan, JT Teodoro , Travis

Mar 25, 2021

Westside Lexus responded

Thank you for posting about your recent visit to Westside Lexus. We strive to deliver top-notch service and I am glad that came through to you!

March 24, 2021

Dealership Rating

Mary Margaret never disappoints! Top-notch company. Can’t say enough about it! Everyone there is friendly and helpful. Place is spotless. Worth my drive from the other side of town. I’m a customer for 20 yea More

by MARLA2111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mary Margaret McGowan

Mar 24, 2021

Westside Lexus responded

Thank you for the review! We couldn't be more grateful for your longtime business here at Westside Lexus, and we will certainly let our team know that you appreciate their help. We look forward to working with you for years to come!

March 21, 2021

Dealership Rating

Very good service, they even mailed me all the papers to sign, and my wife was able to drive the car home. Sales person even called me to check if my wife is home safely. Great Service!!! More

by BRIJ
Recommend Dealer
Yes
Mar 22, 2021

Westside Lexus responded

Thank you for taking the time to review us! We appreciate the kind feedback and are thrilled to hear that you had such a seamless purchase experience working with the Westside Lexus team. Congratulations on your new vehicle, and we hope to see you back next time!

March 18, 2021

Dealership Rating

Beautiful state of the arc dealership. Very clean and efficient. Everyone very friendly I have the best sales lady Mary Margaret McGowan. She makes the sale easy and enjoyable. Love my Lexus More

by KOOCHIEHARDIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mary Margaret McGowan , Travis Buck, Nam Pham

Mar 18, 2021

Westside Lexus responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful experience working with Mary. Drive safely in your new vehicle, and we hope to see you again at Westside Lexus!

March 11, 2021

Dealership Rating
Employee Rating

Merrell Middleton is a wonderful sales professional. He really listens and delivers tailored service. I have loved my RX 350 and am just beginning my third three year lease. More

by mbuckingham
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Mike Shafer

Mar 12, 2021

Westside Lexus responded

Thank you for your loyalty to Westside Lexus! We're happy to hear that Merrell continues to provide you with great service and we wish you safe travels in your Lexus RX 350!

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