Merrell Middleton | Page 31

Professional people, great deal, awesome experience My friend and I had been interested in the Lexus NX 300 for a while, so we decided to get a test drive and picked Westside Lexus. We are glad we did o My friend and I had been interested in the Lexus NX 300 for a while, so we decided to get a test drive and picked Westside Lexus. We are glad we did our test drive here. Merrell was very friendly and professional. He took time showing us around and inside the vehicle, and clearly explained all the unique features. During the test drive, he answered all of our questions thoroughly and helped us know and love this vehicle even more! That was our first visit. We could not make a decision that day even though we had decided we would definitely buy this car. We wanted to go to different dealers to compare the offers. The second time I visited Merrell, he was still very patient and down-to-earth with me. He helped me find the combination that had my favorite exterior and interior colors and package that had all the features that I needed. I knew this was going to be my car but I just could not say the final word, because I had this weird promise with my friend to buy twin cars and park together at work lol. So I had to talk to her first since she was not there. I made it complicated, but Merrell made the process super easy for us, so the third time we went in, I finally bought the car with a great deal. Mary and Homer helped me finalize the deal. They were also amazing and lovely people to work with. I would never expect car purchasing process to be so pleasant. I know I just wrote an essay, but from my experience of working with Merrell, Mary and Homer, along with a few other staff that have helped me during and after the purchase, I can assure you that Westside Lexus is a great place to buy your vehicles. People here are friendly, honest, and knowledgeable; they will do their best to help you get good deals. You walk out not just with a car you love, but also with knowing more great and professional people. More

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great experience! We had 2 salesmen help us! It was very easy and great to see them help each other! Would definitely come back! The car is great, we love it! We had 2 salesmen help us! It was very easy and great to see them help each other! Would definitely come back! The car is great, we love it! More

by deesrugs Verified Customer Verified Customer

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Excellent! Merrill and Lauren made the transaction extremely easy and pleasant. My husband’s worst nightmare is buying cars. So I am usually the one who takes Merrill and Lauren made the transaction extremely easy and pleasant. My husband’s worst nightmare is buying cars. So I am usually the one who takes the task. But he handle the details and the sales team made it a great experience for him. More

by michele_luccirelli Verified Customer Verified Customer

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I had a 5 star car buying experience I didn’t wake up yesterday, planning to buy a car. I called and spoke with Desmond. He polite, professional and engaged in his telephonic approach. He I didn’t wake up yesterday, planning to buy a car. I called and spoke with Desmond. He polite, professional and engaged in his telephonic approach. He asked for my email address and I told him “I’ll be there in a minute!” He didn’t expect to buy an NX but it was a day of unexpectations!! As our visit progressed, I explained if ‘the dance’ of going to the manager for pricing and back to me and back to the manager again was going to be performed, I don’t that dance. He said he told the manager that I would walk if that happened so, it did not. I received a reasonable reduction for the new car and I received a reasonable amount for my trade-in. Desmond made everything so easy. I had to return with my old car title and the second key. Long story short, he filled the gas tank and the car wash was completed by Desmond himself, polishing it up perfectly. There appeared to be a deep, white scratch on the door that wasn’t noticed when I bought the car. I told him not to bother but he asked if I had time for him to bring it back to get buffed out. I said I had and he convinced me to get it done then. He brought the car back to me looking great and I never even looked at the buff out as I praised him for going the extra mile and being so kind. It was a great experience. Everything he did, granted, he was supposed to do, but it was in the way he did everything he did, making it a very comfortable car-buying experience. Thank you Desmond. I had a very easy experience with James Vu as well. Explained the process and even though I explained I don’t buy those Add-Ons, such as prepaying maintenance, etc., he remained courteous and professional. Thank you, as well, James. Merrill was nearby, saw me and said “I know you!” We know each other from Memorial City Hospital, where I work. He mentioned my daughter, who also worked there... he engaged in conversation and filled the moments when Desmond was gone, and we spoke of old friends. He didn’t have to come back a few times to fill the void, and visit. He helped made my experience at Westside Lexus just great! Let me not forget the gentleman who first helped show me the cars in the lot, in that hot, afternoon sun, while Desmond was busy when I first arrived. He was patient and helpful and took good care until Desmond was available. Regretfully, I don’t remember his name, but Desmond does!! Thank you all. More

by HMNILSENCCM Verified Customer Verified Customer

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Refreshingly uncomplicated I drove from San Antonio to buy my car after getting run-around from local dealerships. Everything was smooth and straight-forward just as Merrell tol I drove from San Antonio to buy my car after getting run-around from local dealerships. Everything was smooth and straight-forward just as Merrell told me it would be. I couldn’t have been happier! More

by matt.andrews Verified Customer Verified Customer

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Extremely satisfied with Westside's Sales & Service Staff. Westside Lexus promptly responds to my needs. I have nothing but good things to say about the Westside staff. If you are thing about buying a new ca Westside Lexus promptly responds to my needs. I have nothing but good things to say about the Westside staff. If you are thing about buying a new car, ask for Merrell Middleton. Merrell will concisely explain your options. More

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