Michael Arseniu | Page 2

Great service. Pleased with service. Pleased with people worked with, explained service in detail. Vehicle service received timely. Pleased with service. Pleased with people worked with, explained service in detail. Vehicle service received timely. More

by SCOVERT16 Verified Customer Verified Customer

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The service was very good and the people are nice i would come back again come back again More

by jeffreyalanclark1732 Verified Customer Verified Customer

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Very pleasant and knowledgeable staff. Not pushy. Very easy to work with in all departments Not pushy. Very easy to work with in all departments More

by slapthatbass Verified Customer Verified Customer

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Everyone from the second I walked into the building was very welcoming and made me feel like I was important. The great service, however, started even before then with my text communication with Josh about very welcoming and made me feel like I was important. The great service, however, started even before then with my text communication with Josh about the vehicle I was interested in. More

by ctaa45540 Verified Customer Verified Customer

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We did not feel pressured into buying which was appreciated. The entire process from test driving the vehicle to signing was quick and efficient appreciated. The entire process from test driving the vehicle to signing was quick and efficient More

by erin99gilger Verified Customer Verified Customer

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We had an unusual problem with our passenger seat - airbag sensor pad. Once diagnosed, getting and waiting on parts added some delay. Use of a loaner car and updates on arrival and installation of part airbag sensor pad. Once diagnosed, getting and waiting on parts added some delay. Use of a loaner car and updates on arrival and installation of parts was helpful. All is well with the repair. Thank you Sutliff Volkswagen for handling this efficiently. More

by gebu2p Verified Customer Verified Customer

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I simply hate how the dealership nickles and dimes you over everything. I had experienced and issue with my SOS system back in March/April. I called after trying to contact VW through the app to clarify w over everything. I had experienced and issue with my SOS system back in March/April. I called after trying to contact VW through the app to clarify what was needed. I was told that this was most likely related to an issue between VW and Verizon, as a number of customers had been coming in with the same issue. I said, okay, I will bring it in with my next service as I do not want the SOS system and would like to have it disabled anyway. At the time of phone call, I asked if there was a way to disable this service and I was told no. Come time for my next service and it's $149 to run diagnostics because I'm now 5,000 past my warranty (which was not explained to me when I called at the beginning of this issue, nor was there any communication from my last service how close I was getting to the end of my warranty for these types of issues). So after spending over $300 to run diagnostics on the SOS system (which was apparently related to a battery that runs the SOS system and is known to need replaced after a few years anyway [part is also over $300]) and the service to have my oil changed, I asked again if there was a way to disable the SOS service, take a fuse out, something to get it to no longer have the dashboard alerts. I was told no, replacing the battery was the only solution and taking fuses out will only cause more issues. So I paid my money and left. I spent 15 minutes online and found a solution that disables the SOS system in the car. Had I known that was an option, it would have saved me $150. Absolute garbage service communication all around - lack of knowing your customers, lack of knowledge related to the systems in the vehicle, and complete disregard to expense. More

by JENNIFER.M.STRATTON Verified Customer Verified Customer

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Great customer service and service department. Very efficient. Always very helpful and accommodating. Wonderful dealership. Very efficient. Always very helpful and accommodating. Wonderful dealership. More

by bonniesdimmick Verified Customer Verified Customer

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I went in knowing the vehicle I wanted and had pre-approval. The team brought the vehicle around and worked with me on pricing and getting a few damage items fixed. I haven't taken delivery of the pre-approval. The team brought the vehicle around and worked with me on pricing and getting a few damage items fixed. I haven't taken delivery of the vehicle yet, but once the dent is fixed I will pickup the vehicle. I found the team easy to work with and they were accommodating More

by hivnerc33 Verified Customer Verified Customer

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Sutliff VW was a pleasure to deal with. They were organized and efficient. I had qualms about purchasing a car that I saw on the internet that so far away, but Josh, Michael, and Stephen we They were organized and efficient. I had qualms about purchasing a car that I saw on the internet that so far away, but Josh, Michael, and Stephen were so helpful in closing the deal. Would absolutely purchase from them again, and I will recommend to friends and family. More

by smenseck Verified Customer Verified Customer

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