Sutliff Volkswagen

My Jetta had been stalling out while I driving so I took it into the service center. They told me it was fixed but the problem persisted and 4 months later I took it in again. Still wasn't fixed. Fast forward 3 years and the hunk of junk still has the same problem and is essentially undrivable.

Just purchased a new Jetta from Sutliff VW. Alison, Aaron, Kate and the whole team were awesome. Received the best deal and everything was ready at the time of delivery and went exceptionally smooth. This is my second VW from Sutliff and wouldn't go anywhere else for a great deal and great customer service. Have worked with Aaron Phillips before on my last purchase and he is a great sales representative.

Outstanding customer service with a no nonsense or pushy approach. I do believe that they were more interested in building relationships and servicing the customers need than "milking them dry." No other dealer could do for me what Sutliff did, and their team of employees ensured that I was happy. In today's world of customer service being less than ideal, Sutliff is a lighthouse ray of hope. Despite my previous opinions that all car dealers and sales people were crooks, Sutliff genuinely changed my opinion. I would recommend anyone in the market for a VW to come over and look at Sutliff and meet the nice people. They will ensure you are in control and will work with you to meet your needs and desires. I'm a customer for life now.

I bought my VW Passat (used) from here and it has been the best cars I've owned! I love the service I get on my vehicle, it's always well done. I enjoy the videos they do to show you what is wrong if there is a problem. I only take my vehicles here for all my needs. The customer service there is outstanding. Everyone is so friendly, and they make you feel like your needs are important. Hands down my favorite dealership. Definitely not pushy on service at all, if your vehicle needs something they are completely honest. Give them a try! You won't be disappointed. I recommend them to everyone!

Horrible dealership that uses games and xxxxxxto sell cars. We confirmed our appointment at 10:00, drove two hours to see the car but miraculously the car just had a person put a deposit in it. The car obviously hadn't been moved in weeks??? Then they offered to sell us the car out from under the other person but we had to accept it as is with the damage and pay full price. It was a horrible and obvious bait and switch. Don't go here but instead chose a dealership with a little more honesty!

Found the car I wanted, had to call them 3 times to get them to email the pics since I lived 70 miles away. Called back the next day and the car was sold. Won't be shopping here ever again.

Super Lemon! If you make a moderate to low income, Do not buy a used car from these folks! You'll spend thousands of dollars to fix it. I didn't do my research and bought a Passat 2006. Lots of problems Had it for 3 years. Engine light keep coming on. They fixed it. Cost Me $2000.00 Engine light still came on. $500.00 for brake work. Exhaust pipe broke at catalytic converter. They wanted $1300.00. It smelled like dirt. I am thinking it was in a flood somewhere. They had Dryer sheets under my seats to mask the smell when i bought it. I didn't know till later. Shady! Oh and lets not forget they said I had slivers of metal in my oil pan. and said it would cost me a pretty penny like $2500.00 to take it a part and fix what ever they were talking about. But it might just be the engine. So it might cost more. I traded that car in and bought something else somewhere else. Never again Volkswagon. Smile in your face and rob you blind! But they did offer me to come in for a complimentary car wash.

Bought a brand new 2015 GTI back in June at this dealership. The price was good (now I know why) and the process was smooth the sales people were nice life was good. I took it for a test drive before buying the car all seemed well but when I arrived home in NY everything would change. First the digital compass failed and was stuck in a constant north heading this happened about 2 months after buying the car. Next the CarNet failed about a month after the compass failed. The green light turned off and the entire system died none of the buttons worked. I quickly got in touch with a representative from CarNet who I was in contact with for a month or two then another rep after the first rep changed jobs. I went to my local VW dealership where they ran a diagnostic and found a certain part wasn't communicating with everything and found that to be the problem but they didn't have the part. Getting the part had to be approved by Volkswagen because it's a very expensive part and wasn't to be replaced until all else failed. After I got the car back everything miraculously worked again the compass the CarNet were operational. Thinking they fixed the problem by rebooting and disconnecting the part I waited. A week later everything was still operational and thinking the problem was fixed I chose to not have the part installed and save everyone time and money. It turned out to be a mistake as once again everything failed a few months later. I got back in contact with my local dealer to have the part replaced. Inbetween the last time I was there I noticed the passenger side center vent was broken. I nor anyone else did this no one ever even adjusted this vent it was broken from the start at the dealership. Another issue I noticed in between visits was a large cunk of paint missing underneath the car exposing the gas tank possibly? It seems the deeper I dig the more problems I find. Could I have hit something while driving yeah it's possible but if something had struck the car it would have to of been big and would have made a very loud noise considering how big the chip is. I have never driven over anything nor heard anything hit the car so it was highly likely it was like that when I bought the car. My local dealer would not fix the chip because I did not buy the car there and didn't think the warranty covered the damage. They want me to get the damage assessed at a nearby body shop to see how much it will cost to fix can you believe this? Back to the CarNet/compass issue. They had the car half the day so I had to go home and come back which is a total of 180 hours of driving time I live 45 minutes away. When I talked to the service manager I was blown away by what he told me after asking him some questions. To make a long story short neither the CarNet or the compass were working!!! I would have gone postal but he told me it may take up to 24 hours for everything to start working. Well 24 hours later nothing was working so I called them and gave them a piece of my mind. So 7 months after buying the car neither is fixed and operational! I'm going to do some research on the lemon law paperwork that came with the car because if this doesn't get fixed soon we're gonna have some serious problems. Keep in mind this is a BRAND NEW car that had 38 miles on it when I bought it this is unacceptable. Not only would I recommend you NOT buy a car at this dealership but that you NOT buy a Volkswagen to begin with. I had a 2010 Mazda 3 that I traded in and I'm sorry I did I never had a single problem with that car. I think most people know about the reliability problems with Volkswagen but I overlooked it and now regret it. The reason Sutliff is at fault is because they didn't bother checking the car or knew about the issues and sold me the car anyways. If they hooked the car up to their computer to run a diagnostic test they would have known there was a problem so either they didn't or did and didn't fix the problem. I also hate bringing my car to the dealer as many do. This particular car has many areas that are prone to scratching and every time I take the car in I notice another scratch inside the car one being on the LCD screen. This whole thing has been a nightmare and is a failure on Sutliff and Volkswagen in general. Thanks for listening and I hope this post helps people that are looking into buying a car at this dealership or a Volkswagen in general.

Had a fantastic experience at Sutliff VW. I’m in the Washington, D.C. metro area and could not find a dealer willing to meet my price. Saw on the Sutliff website that they had the exact vehicle I wanted. Called them with the price I was looking for and they said “yes”. Plus, no “documentation fees” that you find at all the DC dealers (~$500!!!). I drove up the same day, they had the vehicle ready, took it for a test drive, then painlessly completed the deal. Was out in less than 1 ½ hours. Can’t say enough about Janelle (salesperson I dealt with on the phone), Tyler (salesperson who showed me the vehicle and rode with me on the test drive), and Rasheed (finance person). Thanks!!!!!!

This was my first time buying a brand new car, which can be a very intimidating experience. However nothing about my experience at Sutliff Volkswagen was intimidating, which was awesome!! All of my requests and questions were answered in a timely fashion and with great intelligence of volkswagens. Mike was very enthusiastic, professional, and most importantly, sincerely helpful! I highly recommend buying a car from here. Enjoy!