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Michael Arseniu
332 Reviews
332 Reviews
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332 Reviews of Michael Arseniu
Verified Customer
February 19, 2026
I had a really disappointing experience at Sutliff Volkswagen. I’d been talking with Mike Grady, the Sales Manager, for a couple of weeks about a 2020 GTI. I live in NJ, so driving three hours to see Volkswagen. I’d been talking with Mike Grady, the Sales Manager, for a couple of weeks about a 2020 GTI. I live in NJ, so driving three hours to see the car was a big commitment. Before going, I noticed in the photos that the front bumper had a lot of scrapes and scratches. Mike assured me in writing that the bumper would be sanded and repainted. When I got there, the car itself was great — but the bumper clearly wasn’t redone. It looked like they just spot‑painted a few areas and you could see the paint drip marks from how poorly the job was done. When I tried to bring this up, Mike was incredibly dismissive. He wouldn’t even sit down with me, spoke down to me while I was seated, and gave me maybe four minutes of his time. Meanwhile, he had all the time in the world for the older couple sitting at the table next to me and even went outside to go look at a vehicle with them. Any time I tried to explain my reasoning or talk about the condition of the car, he cut me off and dismissed it as "this is what it is". After driving three hours, being treated like I was an inconvenience instead of a customer was honestly shocking. Buying a car should be exciting, not something that makes you feel small. I ended up buying a 2024 GTI in Ohio instead. It was more expensive, but the experience there was night and day. They treated me like a human being, and that alone made it worth the extra cost. Sutliff Volkswagen didn’t lose my business over price — they lost it over how they chose to treat me. More
by gg12
February 18, 2026
I would recommend this dealership to everyone. Every single person I dealt with was super friendly and very professional. Mike Leber showed me every feature on my new vehicle and I was super impr Every single person I dealt with was super friendly and very professional. Mike Leber showed me every feature on my new vehicle and I was super impressed. This experience really made me excited about my new vehicle. More
by pmaxwell2
Other Employees Tagged: Mike Leber
February 16, 2026
Your staff was nice but you still dont have my part for a recall and my car is over a year old. With my service my bill was over $130 and you charged me a 3% credit card charge. For a large business you shou recall and my car is over a year old. With my service my bill was over $130 and you charged me a 3% credit card charge. For a large business you should have enough cc usage that this bill is crazy. More
by RCKWAGS
February 16, 2026
The entire staff that I interacted with was very courteous, professional, and family oriented. They are great people to do business with. I highly recommend them to anybody who is looking to purchas courteous, professional, and family oriented. They are great people to do business with. I highly recommend them to anybody who is looking to purchase a vehicle. More
by szekeres.j
Other Employees Tagged: Michael Arseniu
February 11, 2026
When we there for inspection - service felt the car needed a rear wheel alignment - we declined Took it locally and able to get an all wheel alignment- less than what your service department would needed a rear wheel alignment - we declined Took it locally and able to get an all wheel alignment- less than what your service department would have charged More
by HDMSPEN1
