Michael Ball | Page 9

The process for getting an estimate on a trade-in is flawed as I couldn't get even a ball-park idea of what they would pay me for a trade-in (just a verbal assurance that "I think we can do better than flawed as I couldn't get even a ball-park idea of what they would pay me for a trade-in (just a verbal assurance that "I think we can do better than that" when I told them the KBB and CarMax valuations) until day of pickup and then it was more than $1,400 under the lowest estimate. I would not have done a trade-in had I been provided the information. It felt like a bait and switch. Plus, there was a lack of explanation about the 2-year maintenance and add-on service plans ahead of time. Untimely information at the point of writing a very large check was stressful and not customer-oriented. It took three tries to get the final sales figures to be accurate. More

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The dealer and sales person was amazing to work with and made sure the truck was in great condition before driving off the lot. I plan on working with them again. made sure the truck was in great condition before driving off the lot. I plan on working with them again. More

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I have always had great experiences at Ed Martin. Michael Ball continued in that same way. Michael Ball continued in that same way. More

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Best customer service I’ve received from Michael Thanks Mark Hv a good day See ya soon Mark Hv a good day See ya soon More

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Michael was great to work with, very professional and definitely goes above and beyond for his clients. I will definitely recommend him and EdMartin Toyota in the future, thanks again! definitely goes above and beyond for his clients. I will definitely recommend him and EdMartin Toyota in the future, thanks again! More

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After a very undesirable experience at another Toyota dealership, Ed Martin knocked it out of the park for us. Mike Ball is the man! Helping us WAY before he was even scheduled to be at work. We knew t dealership, Ed Martin knocked it out of the park for us. Mike Ball is the man! Helping us WAY before he was even scheduled to be at work. We knew the car we wanted, Mike showed it to us immediately, we test drove, gave our info and DONE... new car! No muss,no fuss... dealt with one person (except when talking with the financier, who was great too) and had fun doing it. We will be back to Ed Martin again for our next vehicle! More

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Michael Ball was great, not pushy, knowledgeable about the Land Cruiser.. Xavier Potter made financing a brezze. the Land Cruiser.. Xavier Potter made financing a brezze. More

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Had a very good Experience at Ed Martin Toyota Michael ball a good salesman and I am happy that I bought my vehicle from Ed Martin Toyota. ball a good salesman and I am happy that I bought my vehicle from Ed Martin Toyota. More

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Very Helpful guy nice experience with this guys They explain and listen very good thanks explain and listen very good thanks More

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Was very easy to deal with, both in sales & service although still waiting on parts for 9 months! although still waiting on parts for 9 months! More

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