Michael Britt

Update: I finally got my hitch cover that was caked with mud and bugs in November!! Seriously had to wait 5 months for a used, dirty hitch cover after I turned a complaint into the Better Business Bureau. A mud and bugs in November!! Seriously had to wait 5 months for a used, dirty hitch cover after I turned a complaint into the Better Business Bureau. And still no update on my latch for my rear passenger door that won’t open-going on 7 months!! I bought a 2020 Lincoln Aviator on 6/21/22 with an extended warranty. The car was missing the hitch cover and, as part of the deal, was told one would be mailed to me. Not even one week after I got the car home, it was discovered that the rear passenger door would not open (a major safety concern). I called my local Ford dealership, and they could see where this car was serviced multiple times for a door issue (nothing was mentioned about a door issue at the time of purchase). Ford suggested I contact Ted Britt since they had serviced it for this problem already. A loaner car was delivered to my home on 7/6. I was called the next day and was told parts for door and an alarm sensor were on back order. My car was returned on 7/11. Of the few times we were actually able to get ahold of someone, we got conflicting stories. Sometimes the parts were still on back order. Another time we were told the hitch cover was there but needed painted. My husband reached out again on 10/24 and the service manager told him the previous manager was no longer there, and he would check where the parts were and get back to him. My husband waited several days and had to reach out again to get a status update. The parts were supposed to be installed on 11/3, and they did not have a loaner car for me so I would need to travel to get car fixed. I had to call multiple times on 11/2 to see if parts had arrived. If I had not been diligent and called multiple times, I would have driven a round trip of 5 hours to NOT have my car fixed! I was also told by the scheduler that apparently my parts were in at one point but returned because no one bothered to inform me. Communication is awful with this dealership!!! More

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Wonderful experience buying my new Lincoln on line! Everyone was very helpful! Thank you! I love my Nautilus! Everyone was very helpful! Thank you! I love my Nautilus! More

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Ted Britt Lincoln made my recent Lincoln purchase a seamless and pleasant experience. I had expectations and the Dealership exceeded them, with regard to their patience, responsiveness, and attention seamless and pleasant experience. I had expectations and the Dealership exceeded them, with regard to their patience, responsiveness, and attention to detail. Thank you G3, Samantha and Michael - Ted Britt Lincoln has a customer for life. John Dedon More

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The total process was easy and pleasant! Randy did an excellent job, finance department was professional and efficient. excellent job, finance department was professional and efficient. More

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Great Sales Experience Randy made car buying what it should be. He worked with us until we had a deal we were both happy with. Micheal Britt made sure we were comfortable an Randy made car buying what it should be. He worked with us until we had a deal we were both happy with. Micheal Britt made sure we were comfortable and happy the entire time. I hope Randy and Micheal are around the next time we need to buy a car. More

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Effortless Experience The Ted Britt Lincoln went above and beyond to provide me what they called their effortless Experience. Everyone was excellent and I look forward to m The Ted Britt Lincoln went above and beyond to provide me what they called their effortless Experience. Everyone was excellent and I look forward to more "effortless experiences" More

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