Staff was very nice and accommodating but there was some
diagnosing issues and I still wonder why 2 gallons of coolant was usedfor an oil leak..
diagnosing issues and I still wonder why 2 gallons of coolant was usedfor an oil leak..
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by Me
Verified Customer
Verified Customer
Other Employees Tagged:
Kayla Parnell
Jan 24, 2024 -
Mike Burch Ford Blackshear responded
We’re very sorry to hear about your negative experience. Please feel free to call in and speak with us about it. Our office number is (912) 449-4446. We value your feedback and seek to provide the utmost level of service for all our customers.
Provides timely maintenance like oil changes and tire
rotation with easy to get appointments. I like the works specials.
rotation with easy to get appointments. I like the works specials.
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by jackieben.jb
Verified Customer
Verified Customer
Service Price Transparency
Jan 18, 2024 -
Mike Burch Ford Blackshear responded
Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!
Very good dealership.
Thought changing oil running into about 2 hours was long and wasn’t prepared to be there that long. Would have brought a book. They are very frien
Thought changing oil running into about 2 hours was long and wasn’t prepared to be there that long. Would have brought a book. They are very friendly.
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by msessler
Verified Customer
Verified Customer
Service Price Transparency
Jan 17, 2024 -
Mike Burch Ford Blackshear responded
Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!
Clean,friendly, and very helpful.
Will be coming back if I need any work done on my ford
Will be coming back if I need any work done on my ford
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by RACHELANDELI
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chris Jarrell
, David Sweat, William Walker
Jan 17, 2024 -
Mike Burch Ford Blackshear responded
Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!
They kept my truck for all of about an hour, my truck has
ran fine and the cruise control works great. Thanks Mike Burch Ford!
ran fine and the cruise control works great. Thanks Mike Burch Ford!
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by Johny
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mike Burch
Jan 02, 2024 -
Mike Burch Ford Blackshear responded
Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!
Fast and easy service.
Didn’t have to wait a month for parts. Fair price
Didn’t have to wait a month for parts. Fair price
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by ted
Verified Customer
Verified Customer
Service Price Transparency
Dec 18, 2023 -
Mike Burch Ford Blackshear responded
Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!
Excellent customer service during and after sale.
Very professional and courteous
Would recommend them to other
Very professional and courteous
Would recommend them to other
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by jimbo
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Michael Jarrell
Nov 27, 2023 -
Mike Burch Ford Blackshear responded
Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!
Great place for oil change Nice waiting area Didn't have
to wait very long for service
to wait very long for service
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by LANA0078
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Burch
Nov 16, 2023 -
Mike Burch Ford Blackshear responded
Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!
Wanna give a big shout out to Mike Burch Ford service
department for screwing up on my explorer AGAIN! I had an appointment scheduled 2 weeks ago for a warranty repair on a converter. Dropped the car off
department for screwing up on my explorer AGAIN! I had an appointment scheduled 2 weeks ago for a warranty repair on a converter. Dropped the car off at 8am this morning at the dealership and I was supposed to get a call when it was completed. No call ever came,…all day long! I decided to show up at 4 and my phone rang. It was the service department. I didn’t answer because I just pulled up in the parking lot. I walk in and got ignored for the first couple of minutes. Then the guy who books the appointments finally tells me, “on yours, the tech dropped the ball and wasn’t able to get to it today.” I about lost it y’all, because this same service department did the same thing a few weeks ago when I was buying the vehicle. It needed a sensor fixed and sat here all day without being touched after an appointment was made just like it did today. By chance, someone in charge, by the last name of Burch, happened to come by and heard the issue and is making the tech stay late to make the repair while I sit here for two hours waiting.
DO NOT…I repeat…DO NOT take your vehicle to this joke show for service.
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by xdmastr77
Service Price Transparency
Other Employees Tagged:
Michael Jarrell, William Walker
Nov 16, 2023 -
Mike Burch Ford Blackshear responded
We’re truly sorry to hear about your negative experience. Though the vehicle was not purchased here, once it was brought to our attention, we were able to assign the work to a technician to promptly resolve. But, we can understand your frustration. Necessary steps have been taken to ensure this kind of oversight does not happen again. We value your feedback and seek to provide the utmost level of service for all our customers.
Nov 27, 2023 -
xdmastr77 responded
To add to this clown show, I’ve been having intermittent electrical issues since I got my vehicle back from Mike Burch Ford. It finally shut down on me today on the way to the dealership to get it checked out. So, how about the battery cover and retaining plastic screws that hold the trim around the battery we’re just sitting under the hood unsecured. The positive battery cable was also left loose, which was what was causing the electrical issues. Wish I could post videos and pics of the electrical issues, loose parts and the vehicle shutting off, but I assure you, I have it all. I’ll be sending it to Ford..
Couldn’t ask for a better salesman.
He will definitely have my business going forward.
He will definitely have my business going forward.
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by jrunyon492
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Bart Duncan
, Michael Jarrell, Joey Lee, William Walker
Nov 16, 2023 -
Mike Burch Ford Blackshear responded
Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!
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