Michael Cartelli | Page 9

Great people to work with give explanations for what they are doing nice friendly very pleased are doing nice friendly very pleased More

by joycerose7 Verified Customer Verified Customer

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Michael is an excellent service advisor. Gettel services cars promptly and professionally. A video of the work done is provided. Gettel services cars promptly and professionally. A video of the work done is provided. More

by soccerfan9 Verified Customer Verified Customer

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Very informative and punctual. Answered all my questions and kept me posted during the whole process. Answered all my questions and kept me posted during the whole process. More

by JIMMCD7858 Verified Customer Verified Customer

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Service writer was very polite and accommodating. The servicing was done in a timely manner, as always. The servicing was done in a timely manner, as always. More

by fjwagner Verified Customer Verified Customer

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My experience with Michael, the service manager, was both horrendous and unprofessional. The sequence of events leading to this negative review began when I was charged for a wheel alignment that should have horrendous and unprofessional. The sequence of events leading to this negative review began when I was charged for a wheel alignment that should have been covered under Toyota’s maintenance plan. To provide a bit of context, my prior conversation with Michael had revolved around a tire replacement caused by an unforeseen road hazard, not a significant impact that might have knocked the alignment out. In our initial interaction, I expressed concern about a tire that I had to replace due to it being sliced by something on the road. My main worry was whether using mismatched tires could adversely affect vehicle wear. Michael assured me that as long as the alignment was correct, it wouldn’t be an issue and offered to have it checked. Later, he informed me that the alignment was off and proceeded with realignment services. It was only after this that I recalled Toyota’s maintenance plan, which should cover the cost of the alignment. Upon calling Toyota to verify, they confirmed my coverage and initiated a refund process. Surprisingly, a week later, Michael called me, questioning my entitlement to the refund and mischaracterizing our earlier interaction. He insinuated that a road impact had caused the alignment issue, which was not the case I presented to him. It’s imperative to note that the wheel that had the tire replaced was not even one of those out of alignment, as per the alignment sheet Michael provided, further validating that the alignment issue was unrelated to the tire incident. It was not only deeply unprofessional of Michael to question me about a refund that had been authorized by Toyota but also to misrepresent our initial conversation, implying that the alignment issue was my fault and, therefore, not covered by the maintenance plan. Any disagreements or misunderstandings regarding the refund should have been addressed with Toyota directly, not contested with the customer. In summary, I found myself defending a valid refund over a call I should never have had to field. More

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Failed to repair my vechile,after two trips MICHAEL INTERACTION WAS EXCELLENT, Will be calling Toyota Customer Service and filing a official complaint on 10-2-23 INTERACTION WAS EXCELLENT, Will be calling Toyota Customer Service and filing a official complaint on 10-2-23 More

by Kc130t Verified Customer Verified Customer

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Was disappointed as I was there around two hours and was never told about anything and I went to him to ask what was wrong. My normal service Man Michael Cartelli always texted me as soon as my car went in never told about anything and I went to him to ask what was wrong. My normal service Man Michael Cartelli always texted me as soon as my car went in and kept me up to date in person as the car was being repaired More

by skaplan34 Verified Customer Verified Customer

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Michael is a great service rep he always takes car of my family. I have been using him for the last 8 rears. family. I have been using him for the last 8 rears. More

by scsobbry Verified Customer Verified Customer

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Michael is the best and that’s the only service technician I will work with. Very professional and always helpful. Kind & considerate too technician I will work with. Very professional and always helpful. Kind & considerate too More

by cainenterprises Verified Customer Verified Customer

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Great place to get your vehicle serviced. The staff was friendly and professional. Thank you. The staff was friendly and professional. Thank you. More

by Tkmut13 Verified Customer Verified Customer

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