Michael Challis | Page 5

My first visit to a Mercedes Dealership The initial visit was to replace the Tamara airbag on the drivers side. That repair was completed in a timely manner and one would assume it will work The initial visit was to replace the Tamara airbag on the drivers side. That repair was completed in a timely manner and one would assume it will work properly if I am involved in a collision. Then I decided to replace a seatbelt that would not retract. That was completed to my satisfaction. I asked them to check my brakes and rotors ro determine if they were causing the car to vibrate when braking. They checked and said the rotors and brake pads were good! Then they suggested that they replace them( even though they said they were not faulty. I asked if that would have a warranty? I was told NO! So Mercedes wants to replace something that is not broken according to the repair person but if that doesn't fix the problem there would be no warranty! This is not good business as far as I am concerned. This leads me to believe I will not own another Mercedes vehicle. you couldn't find the problem but you want to TEST a possible fix at my expense! I don't think that is a reputable way to conduct business and get return customers. Do you? More

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Service MIchael was professional and helpful during my service time. He kept me well informed and updated while my vehicle was being serviced. Overall it was MIchael was professional and helpful during my service time. He kept me well informed and updated while my vehicle was being serviced. Overall it was good experience. More

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Dissatisfied Some of this review was my own fault because I expected to great a level of service for an older Mercedes that you would have with a newer one. When I Some of this review was my own fault because I expected to great a level of service for an older Mercedes that you would have with a newer one. When I first had the car the drivers side paint on the lock butter became worn and when I brought the car in the technician said look the paint came off you are out of warranty but I just put a new button on and we won’t charge you anything for it. So the finish was worn again on an eight year old car. I came in and said put e a new button not expecting it to be free and willing to pay until I was told the button was over 300 dollars. Once that happened then there were several other things that definitely needed replacing and the tota bill was 5,000 dollars for the estimate. I said button it up and I will take it somewhere else, not that the service department was wrong on the other charges but 300 dollars for a button did not make one ounce of common sense ergo your credibility was shot. More

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Always Top Notch Service Great place to visit, buy or get service. Free car washes are a nice touch too. Can’ imagine going anywhere else for our car need. Thanks OKC Merc Great place to visit, buy or get service. Free car washes are a nice touch too. Can’ imagine going anywhere else for our car need. Thanks OKC Mercedes-Benz. More

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Excellent Service Department I showed up at 3:00 p.m. on a Sat with a nail in my tire, and they took me in an fixed it even though they close at 4:00 on Sat. Excellent service!! I showed up at 3:00 p.m. on a Sat with a nail in my tire, and they took me in an fixed it even though they close at 4:00 on Sat. Excellent service!! More

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Engine trouble light It took 3 visits for my husband but finally the Engine Light does not stay on! The staff at MB OKC treated him nicely. I didn't hear him complain. It took 3 visits for my husband but finally the Engine Light does not stay on! The staff at MB OKC treated him nicely. I didn't hear him complain. More

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Need offers for services I've been coming to the dealer ship for everything I have on my car ( small and big fixing ) I haven't change even my oil outside the dealership! But I've been coming to the dealer ship for everything I have on my car ( small and big fixing ) I haven't change even my oil outside the dealership! But I would like to see some offers from them sometimes. I always work with Brent, he is great guy, and the mechanical guys are awesome. The place overall has a nice environment, and would like to come every time if I need something from them. Frank Charles Is also great guy, he has been help me a lot with loaner cars. Michael Challis as well he is good guy. I really appreciate all of them. I'm going to see them this coming Wednesday at 11 I think to do some service. Regards, Abdullah Abushaibah More

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