Michael Cook | Page 4

A truly once in a lifetime experience with no comparisons!!! I have dealt with a myriad of salesmen selling cars in my 45 years of living. I have experienced every emotion caricatured by many of the bad tactics I have dealt with a myriad of salesmen selling cars in my 45 years of living. I have experienced every emotion caricatured by many of the bad tactics applied by shady dealerships. I am over the moon to say the great representatives of Jim Ellis Maserati, Alfa Romeo in Atlanta, Georgia have not only gained my business for life but restored my respect and faith in the process of procuring a vehicle. From the moment my wife and I arrived at the dealership, Michael Cook greeted us, apologized for the 10-minute delay in getting to us, and immediately sought to understand what I wanted to see that day happen. There was no pressure and just as in any 5-star restaurant; service was seamless and appeared effortless but the hard work put into the experience was not lost on us. Michael's attention to detail is unparalleled; as we test drove the car he explained each nuance, feature, and what was occurring each moment. The car was amazing and I was thrilled but still wanted time to remove the emotion and return to logic. When I was ready I reached out to Michael and from that moment within a week I was in a car that I loved and intended on keeping for quite some time. Luke Marcotte in finance is an amazing guy as well. I usually "hate" the finance part but Luke is the consummate professional and explained each detail with cause and effect that helped me make the best long-term financial decisions. Kevin Dodt despite not even being involved in the purchase contributed to our great experience by assisting us with the tea/coffee dispenser and just being kind when he did not have to be. It is the little things that add to experiences. Another example is Mr. Dick Ivey just briefly confirming that we had just purchased a great car. Did I mention that they not only reviewed my new car's computer updates before we left and ordered a part to correct a quick fix? Michael spent over 40 minutes with me going over the key features of the vehicle after the purchase. He truly went beyond the call of duty. Saying I am appreciative of their efforts does not express my true sentiment. All I can say is thank you all for being the exception to the rule and rising above all the rest. You have gained a customer for life. More

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VERY professional....helped me to decide rather than "sell" The entire sales team is very supportive. They took the time to educate me about the Maserati vehicles. They recognised I needed multiple visits to The entire sales team is very supportive. They took the time to educate me about the Maserati vehicles. They recognised I needed multiple visits to make a decision and supported me the entire time.I NEVER felt sales pressure....just an excitement that I was considering a Maserati vehicle! More

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Sustained excellence in sales AND servicwe We just acquired our second Maserati from them. Michael Cook, Maserati Brand Specialist, and Lorenzo Smith, Sales Manager, are superb at helping and We just acquired our second Maserati from them. Michael Cook, Maserati Brand Specialist, and Lorenzo Smith, Sales Manager, are superb at helping and there are absolutely no pressure tactics here. We have 3 years experience with service and it is likewise excellent; Lance Simpson assisted us this time. We highly recommend the dealership. Everyone we have dealt with here has been great. More

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All way the best There are the best team to deal with in Atlanta Michael cook will take is time to get u in the best car that fit your lifestyle There are the best team to deal with in Atlanta Michael cook will take is time to get u in the best car that fit your lifestyle More

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Alfa Romeo Giulia Quadrrifoglio Excellent buying experience. I bought one of the first Alfa Romeo Giulia Quadrifoglio from Michael Cook. He was extremely helpful and accommodating. Excellent buying experience. I bought one of the first Alfa Romeo Giulia Quadrifoglio from Michael Cook. He was extremely helpful and accommodating. Lorenzo Smith, the manager, was very knowledgeable about the car and answered a lots of questions about the feel of the car and quality of driving it, since I was not able to test drive the car before I made my decision. Dick Ivey has gone out of his way to help me with ergonomics and measurements of the car. Luke Marcotte, the finance manager, made the transaction very smooth and timely. Thank you to All for your professionalism and making me feel special. More

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