Jim Ellis Maserati

Great experience dealing with Micheal Cook at Jim Ellis Maserati. We all wore masks, everything was wiped down but I still managed to drive my new purchase home. Very efficiently handled. So far I could not be more pleased.

Arthur did a great job taking care of me during my visit to the dealership. He was well versed and knowledgeable of the vehicles. He even went out the way to help me get a red bow to display on the vehicle.

Dick Ivey responded to all of my emails quickly leading up to my appointment and had my Guilia ready when I arrived. He removed remorse from my purchase by providing a caring and careful transaction.

This was one of the best experiences i have ever had purchasing a car. Michael Cook was an awesome salesperson. I highly recommend this dealership to anyone who wants A1 service.

Don’t ever take your Maserati here for service. They will complete the wrong service, charge you for work that was never done and when you return, deny they ever service your car in the beginning. They are a rip off, especially to women. They will destroy your car and then charge you to repair it. I finally got my car after they found a million things to fix after they serviced it last. I was so distrustful of their work, I trade the car in the following week. JUST PLAIN AWFUL-BORDERLINE CRIMINAL.

Calling for service, which you will not get in one call every time i have to call three to four time to get the service, literally i have to beg for the service, i feel like, Then why i need this kind of car. So i decided to with this car is different if they do not resolve this issue.

I am a car nut and involve professionally with reviewing, evaluating and comparing automobiles. This means I know a lot about the vehicles and chose mine carefully. I specifically flew into Atlanta to buy my Alfa Romeo Giulia Quadrifoglio because of the professionalism shown in pricing and resolving my lease. They also had the exact vehicle due to their large inventory of Giulias. After all my dealings from every angle with car dealerships, Mr. Pigford's service and professionalism were a couple of deviations above normal. Knowing my knowledge of the car he diplomatically pointed out to me the areas that could be problematic and showed me the easiest ways to connect my phone and customize the multimedia. I don't think very many salespeople would take the time to insure that my wife and I were so comfortable and informed. He even warned me about the moveable front spoiler and speed bumps/railroad tracks. Although I knew of this feature, I had not thought about the possibility of expensive damage, but Arthur was thoughtful enough to warn me. He even went to service and tracked down the placement of an errant plastic nipple we found in the trunk, though I had told him it wasn't important. (It screwed into the liner of the trunk lid.) Luke made everything go very smoothly in the office, clearly laying out the options for extra protection and scratching out the ones that were pointless due to my distance. It was very satisfying to have all the paperwork and issues ironed out in advance with little trouble. (This was a corporate lease, in a separate state, being garaged in a third state.) Thanks guys!

Upon our arrival to the parking lot, my wife was in total shock especially when she learned from Mr. Pigford that “her car” was being pulled around shortly. I just smiled as my heart felt Joy to see the happiness in her eyes and body, for her to know she was about to become an owner of a 2018 Maserati. Yes!! I have purchased several vehicles over the years and I’ve had an okay experience with most salesman but never had a salesman to be so courteous to develop a bond, relationship and friendship to ensure our purchasing experience was more than satisfactory. Mr. Arthur Pigford ensured that my wife and I concerns were his highest priority and needs met with finance. His consistent communication, weekly follow up and attention to detail allowed us to drive away in our 2018 Ghibli with no waiting or stress but with ease. We would highly recommend Mr. Arthur Pigford and the Jim Ellis dealership to anyone that would like the ultimate driving experience and customer service. Lastly, thanks to Luke in finance for his promptness with our paperwork and detail explaining all our options to make closing the deal a breeze. We absolutely love our 2018 Maserati Ghibli !

I have own numerous luxury vehicles and Jim Ellis Maserati has delivered the ABSOLUTE worst service !!! Jim Ellis does not honor warranty agreements !!! Do not lease or purchase from this dealership !!!!! Every time you go to get vehicle service the dealership have new people so your not able to have a relationship with your service manager. The dealership never have loaners available and they constantly seem under staffed.

Arthur Pigford did a very professional sales event and I could not ask for better help or service. I am very happy with my new auto.