I am a car nut and involve professionally with reviewing, evaluating and comparing automobiles. This means I know a lot about the vehicles and chose mine carefully. I specifically flew into Atlanta to buy my Alfa Romeo Giulia Quadrifoglio because of the professionalism shown in pricing and resolving my lease. They also had the exact vehicle due to their large inventory of Giulias.
After all my dealings from every angle with car dealerships, Mr. Pigford's service and professionalism were a couple of deviations above normal. Knowing my knowledge of the car he diplomatically pointed out to me the areas that could be problematic and showed me the easiest ways to connect my phone and customize the multimedia.
I don't think very many salespeople would take the time to insure that my wife and I were so comfortable and informed. He even warned me about the moveable front spoiler and speed bumps/railroad tracks. Although I knew of this feature, I had not thought about the possibility of expensive damage, but Arthur was thoughtful enough to warn me. He even went to service and tracked down the placement of an errant plastic nipple we found in the trunk, though I had told him it wasn't important. (It screwed into the liner of the trunk lid.)
Luke made everything go very smoothly in the office, clearly laying out the options for extra protection and scratching out the ones that were pointless due to my distance. It was very satisfying to have all the paperwork and issues ironed out in advance with little trouble. (This was a corporate lease, in a separate state, being garaged in a third state.)