Michael Davis | Page 2

Avoid The Service Department - Unresolved Issues and Poor Communication. I normally do not write reviews, but my experience with Volvo Cars Glen Cove has been beyond frustrating and needs to be shared. My Communication. I normally do not write reviews, but my experience with Volvo Cars Glen Cove has been beyond frustrating and needs to be shared. My vehicle is a 2023 XC60 with just 12,000 miles on it. I have been dealing with an oil-related issue that still has not been resolved despite the multiple visits and months of waiting. The service department has been unresponsive. Michael Davis and Service Manager Steve rarely return my calls nor my text messages, and when I do manage to speak with someone, I’m either given vague updates or told the issues have been fixed- only for the problem to resurface. Neither Michael Davis or Service Manager Steve seem to have the customer service skills nor the compassion to be in a client facing position. At this point, my vehicle has been out of service for weeks at a time with no real resolution. We left Lexus and chose Volvo for the safety and reliability, and expected a premium experience. Instead, I have been left without a functioning vehicle, without communication, and without confidence that Volvo Cars Glen Cove can, or even wants to, fix the issue. If you’re considering service here, think twice. Volvo Cars Glen Cove’s service department has made my ownership experience stressful and deeply disappointing. I purchased my XC60 in February 2023 from Glen Cove Volvo. I took it back in August 2023 because the dash indicated the engine oil level was low. The vehicle was returned September to for a headlight malfunction; they upgraded the software. October 2023 I took the car for vibration coming from the front of the vehicle. The next service for an issue was on November 15, 2024 for the low oil light indicator. Nov 2024 there was also an issue where the center display screen was blank and the camera was malfunctioning most of the time. February 2025 the low engine oil indicator came on twice in the week. Service did an oil consumption test and advised I drive for 1000 miles and return to complete the testing. I informed them that the screen blackout was recurring. They did another software upgrade. Service kept the vehicle for over 2 weeks on that visit to resolve the issue. On April 17 I took it back for the second part of the oil consumption testing, where they removed ECCM, replaced the check valve in the engine block, and replaced the check valve at the turbo inlet. They also replaced the oil trap and spark plug. The camera was not working and service kept it for 2 weeks again. They found the module was sending a corrupted signal to the central electronic module. I picked up the vehicle on a Friday and the engine light came back on. I took it back on Monday, May 5 for the engine light which they resolved after a few hours of waiting. When I left the service bay, the light came back on so I turned the vehicle around and took it back to Volvo and it's been sitting with them ever since. I would strongly caution others before trusting Volvo Cars Glen Cove with your vehicle. More

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I worked with Jonathan Goldman, who could not have been more helpful and accommodating. Not only did he make the sale of my new car easy and painless, but also he followed up to make sure everything was OK more helpful and accommodating. Not only did he make the sale of my new car easy and painless, but also he followed up to make sure everything was OK. When a service issue came up, he actually dropped of a loaner at my home and drove my car back to the dealership for the service. More

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