Michael DeGuida | Page 5

I had a great experience 1st time buy a new car service was The customer service was excellent The shells man was very helpful very friendly and even help me program IA phone into the car I can't say enough it The customer service was excellent The shells man was very helpful very friendly and even help me program IA phone into the car I can't say enough it was a great experience More

by MARYJANEPEREZ10 Verified Customer Verified Customer

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excellent service all around excellent all around especially from Bruce Glanz and Mike DeGuida Both men are caring individuals and want to do everything they possibly can to acco excellent all around especially from Bruce Glanz and Mike DeGuida Both men are caring individuals and want to do everything they possibly can to accommodate the buyer. More

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Faulkner Toyota We went back to Faulkner to get our leased 2016 RAV 4 serviced and ended up talking to Bruce Glantz to see if we could get a deal to trade it in for a We went back to Faulkner to get our leased 2016 RAV 4 serviced and ended up talking to Bruce Glantz to see if we could get a deal to trade it in for a new one even though we had another year on the lease. Ours was a hybrid & although we loved the milleage it got we don’t drive enough to really warrant paying the extra $$ for it. Our goal was to lessen our monthly payments!! Well after several negotiations with one of the managers, Mike DiGuida he was able to work out a satisfactory monthly figure for us that turned out to save us a few dollars & we got a new 3 year lease on another great RAV 4!!! As it turned out the financial guy made a mistake which gave us almost $20 a month less AND Faulkner swallowed that loss and we were the winners!!! Bruce and Mike are the best and we will continue to go there to lease our cars- we have another one we love also, a Toyota Corolla and will definitely recommend this dearlership to others!! Go there and see Bruce because he isn’t pushy or overbearing but fair, honest and will work hard to get you what you want!! Oh and we didn’t have to pay for the oil change either!! More

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Dawn Markee; the epitome of excellence in service On July 20, 2018 I accompanied my daughter to purchase her first car! She was so excited and yes, a little nervous but I was secretly dreading the exp On July 20, 2018 I accompanied my daughter to purchase her first car! She was so excited and yes, a little nervous but I was secretly dreading the experience. After all, I am 57 years old and I have purchased over a dozen new cars. My experience in dealerships can be summed up as painful. In fact, I just leased a car myself earlier this week, BEFORE learning about Faulkner Toyota in Trevose. Dawn Markee is the epitome of an excellent customer service rep; one who capably assessed and balanced my daughter's needs, desires, and finances - And matched her to the perfect package!!!!! She is- the perfect combination of professionalism and warmth. From the moment we entered the showroom, I felt a positive environment. The showroom was filled with employees smiling and making eye contact. Everyone greeted us and yes - it does matter to me that I am welcomed into your business. Some other dealerships have employees walking around with their eyes down as not to engage anyone but their customer - which sends me a message that its all about them not the business. Here, I felt something very different. Everyone worked together to seamlessly enable my daughter to lease her car. Gus Scirrotto stayed with us every step of the way - he listened to us and actually answered all of our questions. In fact, at one point we were watching funny videos with him on his phone while some of the paperwork was being processed. All three of us were laughing and yes, enjoying the wait. Never ever has that happened in the history of waiting anywhere .......... John Hogan explained the deal in terms we could understand - he actually made sense by explaining the jargon and making us feel comfortable - not confused. He took the time to be certain my daughter understood and he guided her to the decisions that were best for HER. Michael DeGuida was professional and yet so excited for us - he made us feel this car was made just for my daughter. His level of enthusiasm was unmatched! While he might have been part of 1000 deals before - it was like we were his first and only customers. Other highlights - The dealership is immaculate! Great job designing the customer lounge area - it looks like a cafe rather than a waiting area. We highly recommend this dealership to everyone! Thank you!!! More

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My toyota experience I like this dealership they have a great crew that works together to help you and feel like your part of it. Bought my first truck here in 2008 and no I like this dealership they have a great crew that works together to help you and feel like your part of it. Bought my first truck here in 2008 and now on my 3rd tundra we love them. More

by RAD307461 Verified Customer Verified Customer

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Traded Vehicle I traded in a vehicle there 5 years ago. Come to find out they sold it with my name still on the vin number. When I tried to contact them about this a I traded in a vehicle there 5 years ago. Come to find out they sold it with my name still on the vin number. When I tried to contact them about this a month ago no one was available and still no one has returned my call. Because they know they did something illegal. I would never go to this dealership ever again. Who knows if I'm the 1st person they did this to, and I probably won't be the last. Buyer beware. More

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Best service ever. Quick and efficient Great service. Super efficient, would recommend this dealership for all your sales and service needs. Very polite and quick service. Always a good ex Great service. Super efficient, would recommend this dealership for all your sales and service needs. Very polite and quick service. Always a good experience at Faulkner Toyota. More

by Smoothebee Verified Customer Verified Customer

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Professional Experience I was considering the purchase of a 2018 Highlander and trading in my 2017 RAV4. Marc was extremely helpful in helping me get the vehicle I really wa I was considering the purchase of a 2018 Highlander and trading in my 2017 RAV4. Marc was extremely helpful in helping me get the vehicle I really wanted with all of the options I was looking for, including the interior and exterior color. Faulkne gave me a great price on the new vehicle and a great trade in value on my leased Rav. The finance department was extremely professional and was able to get me a great rate on financing. They went over the finance program with me making the protection I needed for my new Highlander very affordable. I would highly recommend heading to Faulkner if your in the market for a new or preowned Toyota. More

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Solid Dealership I recently purchased a 2018 Toyota 4Runner. My experience was satisfying. We came to terms fairly quick. Service was required due to the off road p I recently purchased a 2018 Toyota 4Runner. My experience was satisfying. We came to terms fairly quick. Service was required due to the off road package which was great and spot on. I would definitely consider purchasing another vehicle from this dealership in the future. More

by wlange13 Verified Customer Verified Customer

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Bought new car, service was applying xylon coating The service people were great, the loaner car was very nice, and my new car looked even better with the coating. Thanks so much to Alan Rhode for hel The service people were great, the loaner car was very nice, and my new car looked even better with the coating. Thanks so much to Alan Rhode for helping me select this wonderful car. More

by CSCONEY Verified Customer Verified Customer

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