Michael Finn | Page 43

Superior customer service Great experience at Glen Toyota. Everyone from manager to sales rep to finance rep was extremely friendly and accommodating to my needs. I am very hap Great experience at Glen Toyota. Everyone from manager to sales rep to finance rep was extremely friendly and accommodating to my needs. I am very happy with my new car and lease terms. I highly recommend this dealership to anyone looking to be treated well and find the right car deal. 5 stars all the way ! More

by SHERRI918 Verified Customer Verified Customer

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Always look forward to my visit Friendly and knowledgeable staff offers you the best care for your car without up sell. Appointments are always available when I need them. The servic Friendly and knowledgeable staff offers you the best care for your car without up sell. Appointments are always available when I need them. The service is great and fast! And I live their cappuccino! More

by LILS101 Verified Customer Verified Customer

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Easy going no hassle sale Steven Bawiec was my salesman, he worked with me to find a good quote. He answered all my questions and was very nice. I only went in the dealership t Steven Bawiec was my salesman, he worked with me to find a good quote. He answered all my questions and was very nice. I only went in the dealership to find an average price but I left with the car I had been wanting. More

by smc0726 Verified Customer Verified Customer

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Steve was a great no pressure salesman. I bought a used car fromSteve B awiec and knew what I wanted before I parked my car. Met Steve and we took the car for a ride he felt an issue drivin I bought a used car fromSteve B awiec and knew what I wanted before I parked my car. Met Steve and we took the car for a ride he felt an issue driving the used car and we went back to the shop where they fixed the issue in no time flat. The worst if the experience was the wait for finance to finish the paperwork but since it was the last day of the month it was a busy shop so I guess that was to be expected. All in all a good experience for me. More

by Denise Verified Customer Verified Customer

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Terrific The entire experience was excellent. Special kudos to Javier Flores and Mike Finn. John Kraiza went the extra mile to get the deal done along with Mik The entire experience was excellent. Special kudos to Javier Flores and Mike Finn. John Kraiza went the extra mile to get the deal done along with Mike and Javier. More

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Highlander Torres Excellent Service. We were in and out. They explained everything in detail that I felt very comfortable and satisfied with my purchase. The salesman a Excellent Service. We were in and out. They explained everything in detail that I felt very comfortable and satisfied with my purchase. The salesman and finance agent were very friendly and on point with details. More

by AMT6713 Verified Customer Verified Customer

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My 4th car from this dealer! When I want a new car, I only go to one place ... Glen Toyota! I am a long time customer who have recommended this dealership to others and 3 people When I want a new car, I only go to one place ... Glen Toyota! I am a long time customer who have recommended this dealership to others and 3 people bought based on my recommendation. Thanks to Moses, the best salesman, and Marc for getting me into my latest vehicle... 2018 Highlander with the appropriate amount of bells and whistles. LOVE THE SERVICE DEPT ... Nicole and Ryan have taken cared of me numerous times. At Glen Toyota you get treated with a friendly attitude, no hard sell, and respect. What more can I ask for? More

by Joanne17 Verified Customer Verified Customer

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Extremely Dissatisfied We were extremely dissatisfied with our experience. We drove 3 hours to Glen Toyota to purchase a 2017 Toyota Sienna XLE Premium because they were ge We were extremely dissatisfied with our experience. We drove 3 hours to Glen Toyota to purchase a 2017 Toyota Sienna XLE Premium because they were getting difficult to acquire, given that the 2018s are just coming out. In total, we spent over 6 hours at the dealership from the time we arrived until we drove away, all with our 4 young children with us (all very well behaved, I will add). The salesperson was busy, which we understood, but I would expect that on a Saturday during tax season, that a dealership would be equipped to handle the volume of business. The salesperson did get irritated with us at one point because we were trying to negotiate. We had driven 3 hours, based on an internet sales price of $38,000. Once we arrived, we found out that that price was not available in conjunction with 0% financing, which was not specified online. I believe this is called a "bait and switch". Despite this, we went ahead with the sale, spending a significant amount more than we had intended. We were told that the paperwork would be processed, and to sit in the waiting room. Hours went by. Nothing other than coffee was offered (4 young kids). Had we been told it would be so long, we would have left to get some food. Given this situation, a dealership should have offered to order in pizza or something. Instead, we waited and eventually walked over to feed our child a donut for dinner. Finally, we signed the paperwork in a hurry with a rude finance guy. He did a poor job explaining things, and we were just ready to get out of there. Fast forward 2 weeks later. We get a call from the salesperson that we have to change our insurance over to my husband's name, because they messed up the paperwork and did not put the vehicle's registration in my name, which we had requested. I called the insurance company, only to find out that if we re-wrote the policy, it would cost us more because we would lose discounts for safe driving records. After several days of going back and forth, the dealership took care of it, but it also ended up costing us additional funds because they purchased new plates instead of transferring old ones. In addition, the salesman used very foul curse words on the phone with my insurance agency and proceeded to tell me that I needed to switch insurance companies. We have been with this insurance company for 18 years and know them personally. It was most certainly not their fault. When all of this was straightened out, I was assured that our registration and plates would be overnighted (as the temp. registration had expired), but it still took 4 days for them to send them via. Fed-Ex. Glen Toyota needs to take a hard look at all of their personnel, as well as their processes. No one in their right mind would purchase twice from them. More

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Steve was great and helpful. The salesman Steve was very good. I had mr. Brito and his son last time and it was the worst experience . I had originally gone to hackensack and saw The salesman Steve was very good. I had mr. Brito and his son last time and it was the worst experience . I had originally gone to hackensack and saw them there and I went back to glen Toyota and received very good care. It is nice to see that certain people are there and others have been removed. More

by VALENTINANDLISA Verified Customer Verified Customer

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Bought s new 2028 Sienns I had a great experience overall. I would return and will use the service area. I had a great experience with Neil and his colleagues. I only wish Toy I had a great experience overall. I would return and will use the service area. I had a great experience with Neil and his colleagues. I only wish Toyota had placed the correct mats in the van. The weather mats don’t fit correctly in the mid row but Toyota Camry through. More

by RPRAGDAT Verified Customer Verified Customer

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